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No quality. My service book wasn't stamped and on re-booking the MOT failure no conformation call was made to me to mention parts had arrived. Furthermore, I was waiting for over an hour for a wheel to be changed with no apology.
no wiper blades for my car could not clean car frozen pipes i expect u could not help that one
My father and I have used Stephen james for over 25years even at your previous location london rd.
Just a nice experience
Tom made the whole buying process a pleasure. He was always polite and I never felt like I was being rushed or forced into choosing a model or purchasing.
Service was at Bromley, not Enfield.
Turnaround din one day.
Stephen James managed to pass my car for MOT even when the windscreen washers werent working which I reported when I took the car in. When I picked it up they still werent working and was told to take it back and leave it all day. HOW DID IT PASS??
Dear Mr Luckin, I am sorry to hear of the issues you experienced with your vehicle. During the appointment for your MOT test, we cleared the washer jets and they were working correctly at the time of the test taking place. Unfortunately there must have been an underlying fault which has caused them to malfunction again. We replaced the strainer and also removed, sanitised and refitted the washer bottle. If you wish to discuss the issue further, please contact me on 02083440900. Tim Kwan
When the work finished I was not informed on my telephone number, so I had to ring next morning to check if it had been finished. Apparently they called someone else's number!...
Had to take my car back to get the job done properly
Dear Mr Brown, I am disappointed to hear that you had to return with your vehicle to have work completed. If you wish to discuss this issue further, please contact me at the centre on 02083440900. Kind regards, Tim Kwan
It took 4 weeks to get me booked in for my brakes to be looked at and they found they went faulty and were replaced. I had been driving on the faulty brakes for the duration that I was waiting so I'm hoping it wasn't something serious.
Dear Mr Kmita, I am sorry to hear of the issues with your vehicle. If you wish to discuss them further, please contact me at the centre on 02083440900. Kind regards, Tim Kwan
I brought my car in the morning and i've been asked by the secretary whether i would need a shuttle to a station to go to work. Fortunately enough my client was near the area so i was dropped off there. Service was very good and i was treated well
Staff are friendly and very helpful and having my car serviced was a smooth process.
first class service
There was a problem with the rear brakes which was diagnosed and repaired very quickly. However a similar problem had been rectified 19 months (23,000 miles) ago so I challenged the bill. I then received a refund.
They understood the issues, kept me informed, explained all the way and resolved the situation
Because my experience was completely satisfactory.
I am satisfied that the correct work has been carried out and that the car has been expertly inspected
Polite, quick and all done with a smile
My car has been with Stephen James for nearly three weeks
Dear Mrs Pantelli, I am sorry to hear of the issues you have encountered with your vehicle. If you wish to discuss these issues further, please contact me at the centre on 02083440900. Kind regards, Tim Kwan
efficient and quick, always courteous and nice people.
would have been better if they could have dropped me back to my local office?
I had to wait 4 to 5 days to get a 'courtesy replacement vehicle'.
service/reception was a poor experience I was passed from one to another
Dear Mr Briffa, I am sorry to hear of your poor experience at service centre of Stephen James Enfield. If you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Your guys who I phoned to book couldn't tell me what the updates was all about. Why they had to update the software
Matthew in the service department of Stephen James is always extremely helpful and keen to help get me back on the road as quickly as possible when I have an issue. On this occasion he arranged a quick appointment to achieve this.
Because of the experience I have received
Dear Mr Kiziloz, I am sorry to hear if the problems you have encountered with regards to parts for your vehicle. If you still require any assistance with this matter, please contact me at the centre on 0208 344 0900. Kindest regards, Tim Kwan
Happy with the repair work on my alloys which wasnt the first choice as repair centre in Bromley said that it should go to Enfield. Having just bought the car in Bromley centre I would have expected that the type of alloy would have been known.
My car is running as I expected.
Easy to book service, collection and delivery required, supported by good service technician. They listened and delivered.
Easy straightforward and very quick
Work done promptly, kept informed, convenient opening hours.
MY QUARRIES WERE DEALT WITH IT.
Really nice people who made you feel like a valued customer.
Misleading insurance and lack of coordination between staff
Dear Mr Ariyanayagam, I am disappointed to hear of your poor experience at Stephen James Enfield. If I may be of any assistance, please call me at the centre on 0208 344 0900. Kindest regards, Tim Kwan
Really good customer service
They know all about your own care problem probably better that the owner does
Everything was completed as promised.
We were somewhat satisfied as the problem was eventually fixed. However the car was taken to them in November 17 whilst under warranty. Instead of investigating the list of errors from the diagnostics they just cleared the list. This has cost us more
Dear Mrs Tailor, I am sorry to hear of the difficulties you experienced when visiting the Enfield centre. If you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Great service from the crash repair team
Staff were very friendly, helpful and quick.
Dear Mr Cooper, I am sorry to hear of the issues you encountered with regards to your recent visit to the service centre in Enfield. If you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Staff are welcoming and explain what work is required
I had to wait nearly 45 minutes to receive my keys and once I went out to collect my car I noticed my car had been hit and had to wait over a week to get it fixed. Adrian was very helpful & because of his great people skills made things a lot better.
Very , but it was Woolwich
See answer to my first question - over the year I had been let down.
Dear Mrs Welch, I am very disappointed to hear you feel you have been let down over the past year. If you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
I really like that you do the work quickly and accurately.
Stephen James had problems organising courtesy car, Took me having discussions with BMW Assist, who then contacted Stephen James. Do not accept that the replacement clutch/flywheel was not covered by Warranty. See coments in Question 1
As 1 above
Car collection and delivery
I wanted to supply my own oil that was recommended by you and complied with all your specifications, I was told that if I did that my warranty may not be honoured and I would need to sign a disclaimer. So I paid £116 for oil that I could buy for £60.
Dealt with quickly and efficiently. Pleasant, comfortable surroundings to relax in while waiting for service.
always very efficient / good care provided
Adrian was on point every step of the way while Stephen James had my car for a diagnostic. His communication was excellent and really made me feel like I was a valued customer. Thank you Adrian.
Dear Mr Farooq, Thank you very much for kindly submitting your customer satisfaction survey with regards to your recent visit to the Enfield centre. While I understand you were satisfied with the service you received from the service department, I am disappointed to hear that you were not happy with the valuation you received from the Used Sales department. If you wish to discuss this further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Mathew Porter was exemplary, very transparent with the process and although a long road to achieve the end result, we got there and I am very satisfied.
Good quick completed works
Good team of technicians Very clear translation from phone call to carrying out the repairs
Very happy with the service! Asked a favour that i didnt get but its fine :)
It took me 10 minutes to get into you customer car park, then there were no parking places.
Work was done on time, Staff involved were very professional in their approach, Cost of work was well judged.
i would have been completely satisfied but there was a mixup with no replacement car available at one of my bookings
When my car was in for diagnostic check a short video was sent to my mobile,which was great but I had to phone to find what it meant and made sense once explanation given ,but this should have been explained before I left garage,hence score
Fuss free appointments and friendly staff.
Helpful friendly team
Dear Mr Sullivan, I am sorry to hear of the issues you encountered with regards to the level of communication you received from your service team manager. I understand the issue has now been resolved but if you wish to discuss it further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Yesterday was the best Turn around as my car was in and out in a few hours just as it should be
Found more problems with the car than I knew about. Agreed car was too old and not worth fixing.
I am very satisfied with the overall work carried out by the Enfield team
The video sent to my mobile is very informative and interesting to see
Very good Customer service.
Polite, informative and problems sortef
Dear Mr Winner, I am very disappointed to hear of the issues you have been suffering with your vehicle. I understand these issues have now been addressed but if you wish to discuss the matter further, please do not hesitate to contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan - Customer Service Manager
Every time I visit BMW I always get treated special. But this time the service I got was really bad, the gent who who served me rushed me. He wasnt too bothered, just quickly put my missing part onto my car and left me to it. Left disappointed!!
Courtesy and effeciency in managing the car service was very good . It was difficult to get from reception to the service department on the telephone.Small requests additional to the service were not followed up.
Everything went smoohtly
5 out of 5
Once again Matthew Porter was incredibly and extremely supportive.
Prompt service relaxing surroundings and shuttle serive provided to local destination
Work completed within timeline envisaged. Costs explained. Car returned in good time and clean
Pick up and delivery were both timely and courteous.
everything happened as it was supposed to
As above problems not fixedThank you for cleaning the car
Lauren goes beyond to help myself
Excellent service and the seems to appreciate the attention it has had too.
Servicing and MOT completed on time.
I noticed something changed, changed for better. But haven't worked out whta exactly has changed.
The sales person (Mr Caffe) was very welcoming, friendly and explained all of the vehicle purchasing options clearly. On the test drive Mr Caffe showed me all of the vehicle's controls and assured me that I could contact him any time for advice.
I was satisfied. No issues. I was even able to do some work whilst I waited.
The service adviser's professionalism.
the overall contact with the dealership was good
Vince Sorce (salesman) very competent.
Mike davis was the person who helped me get my car he called every 2 to 3 days untill the arrival of my car when i got in the for the first time he took me through it step by step very helpfull guy
Was made to feel welcome by all the staff
Paul and Vince were excellent as always. This is one of the many cars we have bought from them. I would always go back to them in Enfield for the next BMW!
happy with everything will definetely reccomend to others and continue with bmw as the years continue
Vince Sorce was fantastic
I felt the experience was frustrating because of the lack of communication. I was the one doing all the contacting to find out the delivery date had been changed by nearly one month
Stephen James as a dealership was great. They have lots of experience in client service and took all steps possible to agree a deal.
As mentioned above, Atif was great and so supportive! He even helped to register my car with my own plates so that i wont have to struggle after
I was made to feel really special throughput the whole process and especially when I picked up the car
Everything was fast and smooth
Was given great and very responsive service. Everything was sorted with no fuss and very smooth. Seamless experience. I
dealt with the same person as last time I went back to the same person who sold me the last one says it allwould have give 5 if it had been sold to me for the price of a ford focus cant have it all ways
Hanish ,business manager and Tec guru happy to explain everything, didnt feel rushed and came away with all questions answered
Would have been 5 stars but the dealership reception was dreadful as you could never get through and if you did you'd have to hold for up to ten minutes
The sales team was just great from start to finish??
Treated very well.
Very polite and friendly salesperson Jonathan Hills.However presentation of new car was not fantastic. No revelation, just parked outside.
Fantastic people, Vince Sorce is a really good guy, knows the product and could not do enough to help when I picked up the car Vince introduced me to the tech wiz kid Peter st.Claire, he really knew his product and could not do enough.
Great service from Vince Source
Excellent handover and smooth process to sort finance. Explanation of car functions was also excellent. There is however a lot to take in and more time would have been useful
Everything was sorted quick easy and relaxing all the dealers wore nice and helped me a lot
Very satisfied with the service provided by BMW Centre. Only two thing I experienced was that they have not had any car similar spec car to demonstrate car I was buying. Secondly delivery was very ordinary, no cover to take off or anything like that
Straight forward and easy process. Good car hand over.
Everything was really great from sales experience, the whole team were great and worked well together, Mike, Gary and Tom. The car is really great to drive and well designed.
Extremely attentive from the start of the process until delivery
Excellent Serivce all round
Honestly I was going into Bmw to take back my car not exchange for another but the kind gentleman made it so easy for me to get into another Bmw I couldnt turn him down. Everything was explained well and communication overall was excellent
Again, Jeff made the whole transaction as smooth as possible and could not be better
I received great service.
I cannot praise Mike Davis enough who delivered on all his promises, keeping me updated throughout the process. I have marked this as a 4 as delivery was taken while Mike was away and I did'nt get the continuity of service that I recd from Mike
Friendly not over the top service, well treated during visits including nice coffee! Explained information thoroughly on all aspects of transaction, including IT technical issues on receipt of car and logging me and my phone into car's system.
Again I was well informed during the time the deposit was paid and the day of delivery. Vince was always on hand to help with questions prior to the delivery and even stayed late on day of delivery as I finished work late.
Very good service with a smile.
Hanish was fantastic to deal with throughout the process accommodating all my requests. On day of handover he adapted times to suit mine and accommodate my working day which went above and beyond the service I expected
Thomas Carey's great customer expertise and the gentleman who demonstrated how to utilise all the technological assets within the car!