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WAS HELPED ON VISIT ETC
Waited a little bit to be seen but it was quick overall and was provided with a courtesy vehicle.
Was on time good servis
They have been so flexible with my timetable and so helpful in fitting me in for my first service and I was completely happy with my experience at the service centre.
the service was varied out in good time
Dear Mr Dimmock, I am sorry to hear of the difficulty you experienced when trying to book your vehicle in. May I offer you the option to contact me directly should you wish to make an appointment. Kind regards, Tim Kwan
can't fault it
No cause for being unhappy
Vince was very clear and professional throughout
Friendly and timely service
Problem was resolved quicky, I was kept up to date on the progress and everything was well explained.
Repairs carried out in a professional manner.
Dear Mr Swaby, I am sorry to hear your BMW has had to visit the service centre on multiple occasions. If you wish to discuss the situation further, please contact me on 0208 344 0900. Kind regards, Tim Kwan
they did not care about checking the car they did not check my tyres
as above the issues i mentioned about the indicators were not looked at.
Polite and courteous agents
All went smoothly and even accommodated a change to collection time for me
Very welcoming and helpful.
The car was booked in for a service and to repair a scratch on one of my alloys, however, I had neglected to call the insurance company first as I did not realise this was the procedure. My fault, but maybe a reminder at time of booking.
The procedure when booking alloy wheel refurbishments through insurance is to inform the insurance company prior to booking although a memeber of the bodyshop should remind the customer of this upon taking booking.
again same as above answer
Car returned on time and clean. Felt good to drive. A noticeable improvement.
My car was recalled for a fault, ever since the fault was rectified my car has not driven as it did before. It is unresponsive and noisy when setting off and there is a vibration noise.
Stephens James always work with me to fit in with my time schedule
Did what they said they would do and in the timeframe.
Pick up service efficient and timely, no unexpected extras and the abilility to add a post-purchase service pack were all great. Tiny thing, but including the boot in the complimentary clean would have made it perfect.
I bought a "five year" service pack and was therefore unpleasantly surprised to learn just after the four year mark that the service pack was actually 5 years OR 50,000 miles (car on 52,000 miles). The salesman did not mention the 50,000 miles.
Very helpful when booking a service and given the best possible options and prices.
Work completed on time only problem I had was trying to contact the service department on Saturday at 1:45 they close at 2pm but it's very hard to get through as nobody seems to answer the phone once it gets close to closing time.
Quick service. No hassle and very nice people.
I have had to drive a total of 600 miles to return the care to Stephen James, and lose too days of work. I couldn't take the car to a local dealer because the problems weren't warrantly issues, but the state the car was in when I bought it.
All process went well
As a customer I am made to feel like a VIP! I am always welcomed warmly by your receptionist and given a newspaper and offered coffee and biscuits. My car service is attended to by a designated service manager, Danny Mansfield.
I dealt with Tom Carey who was polite and professional throughout the process of buying my new 4 series. I would recommend him to others who are after a BMW at Stephen james enfield.
Made me feel important and completed everything as promised.
My service was completed in a timely manner, just as I was told it would be
There was a problem with the car and the rep did not help with the issue.
Dear Mr Zigras, I am sorry to hear that you did not receive the help you required. PLease contact me on 0208 344 0900 and i will be more than happy to provide any assistance you require. Kind regards, Tim Kwan
Was well informed and looked after
Staff are super friendly, gave me a desk to work from whilst I waited. Chatted with me about cars etc..
Work was not complete on pickup, bumper needed to be polished as there where marks all-over it after completion and completely missed out on doing the service had to rebook and take another day off work for it to be done paid full price for the work
Everything was done and the car drove better afterwards
Had to leave the car as it hadn't been fully repaired
Drop off and pick up times are customisable due to dealers approach. They do what is requested and workmanship is of good quality. From experience they are the best BMW dealer in the area.
The service is first class. No issues whatsoever. As above, the costs of jobs are high.
service was down quickly promptly
Very professional dept. Although the centre was busy, I was dealt with promptly and everything was explained in detail.
Car fault fixed and remedies as required
Very professional service from reception, works completed and valeting of car on return
The service was fast and professional
great customer care, very personalised, helpful and completed work quicker than expected.
Everything is organised and staff were helpful
service was good BUT did not resolve the problem
Response is same as above
Dear Miss Yethman, I am sorry to hear of the issues you experienced at our service centre. If you would like to discuss these further, please contact me on 0208 344 0900. Kind regards, Tim Kwan
I have always received outstanding service and the staff are always friendly and courteous and make sure I am happy. I feel like the staff actually care about you.
All my questions were answered, timing was flexible to fit my schedule and overall result was perfect.
Very satisfied with the service and MOT carried out on my car.
just really impressed with attention to detail provided and bringing things to my attention which were not obvious to me, and as i said all under warranty.very refreshing attitude.
Nice, clean waiting area. Free coffee and magazines to read. Also free WIFI.
The manager in charge with my car for service/repairs, Mr Adrian Cretu-Enfield branch, it was allways very helpful, polite and gave good advice.
Good customer service, employees have good knowledge of the vehicles.
I believe the service has improved everytime I have visited and believe it will keep improving everyday
Great service from Steven James and the team, although this time I was a little disappointed with the valet of the car.
The service was carried out, with great attention to detail and the problems I reported were investigated thoroughly, and corrected to the technician's and my satisfaction.
Apart from the lady who booked me in who was very nice and efficient, the arrival/welcome was poor, nowhere to park my vehicle and having to drive around and around when you have an appointment booked, car blocked in for 15 minutes when leaving....
The salesman expertly ensured I had the specification I wanted for the right deal.
Always get great service from them
The planned work was carried out within the estimated time, furthermore, the car was washed and valeted.Perhaps the only downside was the time taken to find a parking space in which to leave my car prior to booking in, a reflection on your success.
just not aware off my booking which I booked 2 weeks ago
the car had to be returned because i could not lock it! the alarm went off as soon as it was locked!the service was at 8am and took 1.5 hours I returned the car at 10am and got it back at 4.30pm!
Very konwledgeanle staff, very helpful, very efficient, the whole process was very smooth
Found it very easy and convenient to get my car serviced.
Service provided on time.
Everything went smoothly
BMW picked up car from my house and returned it at the end of the dayear. They kept me informed and told me how much it would cost and if happy to proceed. Took payment over the phone and even cleaned the car in and out.
Took an hour as they said it would, they kept me updated about the progress and also I had to take my three year old son with me but everyone was great and he even had a good time playing with the legos and looking at the model cars.
I have always found them professional to deal with. Deadlines are met if not beaten and little extras such as car valenting are always welcome.
No printout of warranty work carried out was provided, i requested this but as yet not received - not the first time this has happened.I returned the car home to find an interior trim not properly refixed, left a callback message but never received.
For the same reasons as above.
Arranging the service and MOT was straightforward and I arranged to wait for the 2+ hours for the vehicle. Refreshments and wi-fi were available and I had a leisurely stroll around their nearby showroom. The car was delivered on time. Excellent.
Appointment was on time and service took exactly the time allocated.
whenever I have had small problems with the car the BMW service team are quick in dealing with it. the service team are great. Efficient and speedy
Great customer service from the team when I visited and the video from the technician was great!
Always good service. If a little on the expensive side. But worth it for peace of mind that the car is being well maintained and looked after
Car had over spray all over car,so they them me to bring it in so they car mop the car,when I got the car back it looked worse than when I had the car.
Kept fully informed
Vince was very knowledgeable and informative, and kept me informed throughout the process
Everything was done to ensure I got the car that I wanted at the price I was happy with.
The service was great and the member of staff Atif who served us was very friendly, attentive and explained everything in detail before the purchase was made.
Senior salesperson explained every thing well and delivered on his promises
Credit point above though my individual sales rep was great as was his colleague when I collected the car
I was dealt with in a professional manner. Notwithstanding, my needs and wants were listened to and met accordingly. Customer service was next to none and the guys ensured that I drove away happy. I cannot thank them enough for their help & service!
Convenient location, helpful and knowledgeable sales representative, good communication, welcoming at the centre. Ability to return to the centre to get further help on using the comms system.
I dealt with Tom Carey and Paul Coney who were both brilliant and professional. They understood my needs and requirements and helped me find a vehicle with the options I wanted. I would definitely recommend them to others when buying a car from BMW
Everything from initial enquiry , quotation, test drive and final pruning of the equipment details plus my trade in and finally vehicle familiarisation and collection went seamlessly.
after sales not first class still waiting for work to be done on paintwork and replacing rubber around rear window.For a new car this has not been checked to a top standard
Was very happy, once again Mike Davis was very helpful, an amazing person, i received my car on the time which was given to me, didn't need to call and ask when the car was arriving all was perfect.
I was updated every week the status of my order and any potential delays that may occur
Everything ran smoothly due to the sales advisor being in touch frequently to update me on the build of my new car and any information I needed it was there
Mike was very knowledgeable very understanding and answered all my questions satisfactory
I being told to get my car in 4 month time. Every month i had a phone call from my dealer, he keep give me update. Thats make me speacial
everything was explained as I was not familiar with car controls
Always kept up to date with progress and Hanish was easily contactable
Vince provided an excellent and personalised customer service.
My car was ordered from may I only received it in October so the wait was very long but I understood why it was taking so long
I would have put extremely but for the fact that I was unable to purchase the alloy wheel protection due to the alloys having to be returned to the BMW Centre i purchased the car at which is some 200 miles away from where i live
Because I was completely satisfied
After looking for my first car for a while, it was great to meet Mike who patiently helped me to decide which car was best suited to me. Mike also went above and beyond to provide me with every little detail in an understandable way!
My registration document had the incorrect name which meant having to come back and sort out
The sales team ensured any questions or queries were answered and took time to remove any hassle from me the customer
There wasn't a genius available to show us around the car so Tom showed us everything we needed to know
I had pre arranged the time of collection and transfer of cherished plate weeks in advance. Plans for both of these appeared the change just before collection. I had to question/Chase/rectify this prior to collection. No 'special' handover booth.
Pleasant and believable sales representative with no hard sale approach. Other members of the team that I met were all helpful and able to respond to any question raised. Kept in the loop with the progress of the manufacture.
The sales rep was very good and kept me informed during the whole process.
Very happy s everything went smoothly
From start to finish we were kept in the loop,and it was all an easy and qwick process
Gary Franks at Stephen James BMW Enfield was very friendly, helpful and professional. He guided us through the whole process seamlessly.
Quick purchase and fast delivery
I am extremely pleasant experience at the BMW centre at Stephen James Enfield.
Massively impressed the service and the handover.
Excellent service, available any time during the day. Able to answer all questions and showed patience in decision making
Salesman was good, by the disn luke the finance guys pushing SMART insurance project that is rubbish ( had it before) and It doesn't cover what you need it to. It a rip off
Very customer friendly.
Atif Riaz the sales person was fantastic made me feel at ease purchasing my New car
Stephen James Enfield staff are always very professional and provide outstanding service.Special thanks to Vince and Paul for there help!
It lives up to what I hoped for
To reiterate what I said above, the staff were very friendly and I was updated regularly about the status of the purchase. I had no concerns or issues what so ever. Which is a very nice feeling!
Vince arranged it so that we could pick the car up from the garage the following weekend and didn't have to come back twice. This was because we had booked to go away on holiday so he arranged everything around that.
Reliable updates from Vince Sorce and his display of vehicle knowledge made the transaction a pleasure.
Was kept informed of every process from the stage of the order and delivery. Gary kept me informed via email and phone calls. I wasnt pressurised in to making any decisions.
I have dealt with the samesalesman...Vince Sorce ...for the purchase of all four cars .He is an example of how professional a salesman should be in all aspects of his job.Attention to detail,follow up ,courtesy,product knowledge and patience.
love the car, would have been 5 stars if I had the opportunity to spec this vehicle.
Nothing was ever too much for the staff I always felt like I was their most important customer which was nice
I made this purchase with the dealership completely via e-mail. It's very convenient and no trouble at all.
Seamless, friendly and personable service.
Great service all my questions asked were answered, further more the staffs that dealt with me were very efficient.
Vince was very welcoming and professional. He did not try to "sell to me" and made me feel comfortable with the deal I was getting. There was no pressure at all. Excellent service
Good customer service throughout the sales process
2 weeks from start to finish. Good level of communication and response to questions out of hours.
Parking not great, quite a lot of hanging about
We have been very satisfied with the service and we have dealt with the same sales person for over 10 years. Our only criticism this time was that we had to wait 6 months for delivery of our new car.
Atif made my experience very personal and little details along the way like the videos made the experience that much better
Attentive service. Proactive in updating me during the ordering process
Everything was perfect and on time
The Car was exactly what i wanted and the price fitted my budget
Very Professional Atif Riaz a great guy
The best experience ever. It was our pleasure to buy from Sj.
Regular updates via calls, videos and email (but not excessive) was reassuring.
Vince was always so helpful and supportive through the entire proses
Very courteous staff