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ABOUT STEPHEN JAMES ENFIELD.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service from Steven James and the team, although this time I was a little disappointed with the valet of the car.

Service

Apart from the lady who booked me in who was very nice and efficient, the arrival/welcome was poor, nowhere to park my vehicle and having to drive around and around when you have an appointment booked, car blocked in for 15 minutes when leaving....

Service

The service was carried out, with great attention to detail and the problems I reported were investigated thoroughly, and corrected to the technician's and my satisfaction.

Service

The salesman expertly ensured I had the specification I wanted for the right deal.

Service

Always get great service from them

Service

SEE ABOVE

Service

The planned work was carried out within the estimated time, furthermore, the car was washed and valeted.Perhaps the only downside was the time taken to find a parking space in which to leave my car prior to booking in, a reflection on your success.

Service

As above.

Service

Very professional

Service

just not aware off my booking which I booked 2 weeks ago

Service

the car had to be returned because i could not lock it! the alarm went off as soon as it was locked!the service was at 8am and took 1.5 hours I returned the car at 10am and got it back at 4.30pm!

Service

Very konwledgeanle staff, very helpful, very efficient, the whole process was very smooth

Service

Service provided on time.

Service

Found it very easy and convenient to get my car serviced.

Service

Everything went smoothly

Service

BMW picked up car from my house and returned it at the end of the dayear. They kept me informed and told me how much it would cost and if happy to proceed. Took payment over the phone and even cleaned the car in and out.

Service

Very satisfying

Service

Took an hour as they said it would, they kept me updated about the progress and also I had to take my three year old son with me but everyone was great and he even had a good time playing with the legos and looking at the model cars.

Service

I have always found them professional to deal with. Deadlines are met if not beaten and little extras such as car valenting are always welcome.

Service

Prompt service.

Service

For the same reasons as above.

Service

No printout of warranty work carried out was provided, i requested this but as yet not received - not the first time this has happened.I returned the car home to find an interior trim not properly refixed, left a callback message but never received.

Service

Arranging the service and MOT was straightforward and I arranged to wait for the 2+ hours for the vehicle. Refreshments and wi-fi were available and I had a leisurely stroll around their nearby showroom. The car was delivered on time. Excellent.

Service

Great customer service from the team when I visited and the video from the technician was great!

Service

Appointment was on time and service took exactly the time allocated.

Service

Always good service. If a little on the expensive side. But worth it for peace of mind that the car is being well maintained and looked after

Service

whenever I have had small problems with the car the BMW service team are quick in dealing with it. the service team are great. Efficient and speedy

Service

Car had over spray all over car,so they them me to bring it in so they car mop the car,when I got the car back it looked worse than when I had the car.

Service

4 tires changed. I was given space to complete my work. All before 12pm.

Service

I'm very satisfied with the service i have received.

Service

Because of my high fuel consumption they agreed to carry out a software update. This could not be done on the service day due to a 'system issue'. I was not offered delivery/collection or replacement.Not enough space here for full explanation.

Service

The receptionist Pat is rude, every time I visit Stephen James I witness her being rude to the customers. At first I thought she had a problem with me and raised a compliant but have since noticed she speaks to everyone the same. She needs training

Service

The video service gives a high level of satisfaction of what work is being carried out

Service

as above and.car passed mot .

Service

Great customer service very polite staffYou can have free hot drinks.

Service

Service carried out to expectations

Service

left happy

Service

They were very customer focussed throughout and explained exactly what the issues with my car were and what was going to happen. Excellent service from receptionist through to service manager who dealt with me.

Service

Work done to high standard. Staff kept me informed. Price satisfactory

Service

The person who talked to me explained all in detail for me

Service

I bought my car back in July and to date I have not been able to get my spared key. The salesperson who dealt with me keeps making empty promises as to when I can get it. I've even revisited to shop on 2 occasions to collect it but to no avail.

Service

Checking in process was promt and swift even with picking up a courtesy car.

Service

Since bought the car I have taking my beautiful 520D 5 times for service and each time I camplined about front BEARING and rear lights making noise. They admitted that the noise is there so they changed left side BEARING only under warranty. But not

Service

Never had any problems

Service

Got the car I wanted, excellent sales service by Jim and aftercare superb

Service

see above

Service

Service was great but had to make 2 phonecalls to book the appointment

Service

I have 2 bmw i needed some part on my 318 and they order it 4-5 months ago but still i don't hear from them .i On my m5 i wanted to put advance eye on web side they advertised it for £550 they say never done this before that's why they ask for more

Service

Worse communication between Sales and service departments costing waste of 2 days off from work just to tell you there is nothing wrong.

Service

As above

Service

From the entry into the shop to our final purchase we were treated like a million dollars (Gary was our sales person)

Service

see above - the whole experience took many hours more than it should - my wife had to completely change her day and return later in the day to your garage

Service

Very helpful friendly staff. Efficient and quick

Service

The complimentary car wash was not done properly. All they had done was just hoover the front 2 seats and a wash on the outside. Compared to Mercedes it was disappointing to see that it was not up to a good standard.

Service

Again, just the cost of replacing can be dear.

Service

Friendly staff and a very friendly service.

Service

I have used Stephen James for 30 years and have always been very satisfied with the service given

Service

Very friendly team

Service

Price to repair a faulty sensor seemed high

Service

As above!

Service

Whilst the service was done I found it frustrating that the car now says that the service is still due. Previously it said due July 2016,now it says July 2017

Service

only a puncture ¬

Service

Efficient follow-up, appointment booking and actual service turnaround.

Service

Quick turnaround of car. Wait and collect services are brilliant.

Service

I have no complaints with the service I received.

Service

Car had to go in twice because they were not able to check out the radiator on a Saturday. Still satisfied as car got looked into shortly after initial service.

Service

Did what I wanted

Service

My car has been looked after for the past 27 years by Stephen James and I have always found them to be exemplary

Service

Contacted to advise situation at all times

Service

Extremely satisfied from the moment you enter the building your needs are met with a professional manor.

Service

The manager was fantastic and beautiful

Service

The customer is not valued.

Service

Great service

Service

Our service was quick and we'll carried out

Service

Very straightforward and stress free service. The advisor at hand was very helpful the receptionist was also very helpful. Overall very happy and content with level of consistent service.

Service

Because of my wheels

Service

Because of my experience with Darragh Burns and other members of his team

Service

The price of the filters is extortionate. The unit price for labour is unexplained.

Service

service department was good easy

Service

Very good customer service.

Service

I have recentley moved to Watford and used the Watford and Borehamwood branches of BMW and foudn their service to be under par. As I used to live in Wood Green, I had always used Stepehen James Enfield and I will continue to even if I have to travel.

Service

Service was carried out on time and returned.

Service

Work carried out on time and as scheduled.

Service

Nice costumers service

Service

Service was efficient, friendly and timely. Only reason for no higher rating is high price - paid a lot for new brake pads and shoes

Service

The car collection and delivery service are strong points. The car came back cleaned in and out.

Service

It took them 2 days to look at my car

Service

expensive

Service

The parking is a nightmare, and nobody there cares about moving their car, people just block you off, and my car was scratched both buy the cleaners, and by someone in the car park as there is zero space.Back to Stevenage Spec Cars.

Service

See above.

Service

Friendly. Courtesy cab to station great idea. Only wish you could get back in the evening

Service

See above.

Service

Nice air conditioned waiting area, tea and coffee. Great facilities.Only thing I would improve is more courtesy cars to be available.

Service

Repairs to the car were done efficiently results very satisfying.

Service

The service dept was happy to fit us in without much trouble

Service

As usual the service was done efficiently, well executed, & good communication from the service advisor

Service

Too many inconveniences. My car was picked up without a courtesy car being dropped off which delayed my brakes being changed for a further week, which could possibly of had an affect on my break disc costing me more money

Service

re assurred me,professional service and catered for my needs

Service

Matthew, at BMW in Enfield, is professional, courteous and knowledgeable. He gives excellent customer service and always ensures that my car's issues are resolved promptly

Service

Thanks to Laura or Louise that dealt with me - fast, efficient and friendly service.

Service

as above

Service

The car was done very fast

Service

Car repairs completed in time

Service

I was asked to bring the car back at Stephen James' convenience to correct an error made while the car was in Stephen James' care - they kept the car for two further days and could not fix the problem. The problem is outstanding.

Service

Again nothing is too much always get my car back and resolved

Service

Very customer friendly.

Sales

Stephen James Enfield staff are always very professional and provide outstanding service.Special thanks to Vince and Paul for there help!

Sales

It lives up to what I hoped for

Sales

love the car, would have been 5 stars if I had the opportunity to spec this vehicle.

Sales

To reiterate what I said above, the staff were very friendly and I was updated regularly about the status of the purchase. I had no concerns or issues what so ever. Which is a very nice feeling!

Sales

I have dealt with the samesalesman...Vince Sorce ...for the purchase of all four cars .He is an example of how professional a salesman should be in all aspects of his job.Attention to detail,follow up ,courtesy,product knowledge and patience.

Sales

Was kept informed of every process from the stage of the order and delivery. Gary kept me informed via email and phone calls. I wasn’t pressurised in to making any decisions.

Sales

Vince arranged it so that we could pick the car up from the garage the following weekend and didn't have to come back twice. This was because we had booked to go away on holiday so he arranged everything around that.

Sales

Reliable updates from Vince Sorce and his display of vehicle knowledge made the transaction a pleasure.

Sales

Nothing was ever too much for the staff I always felt like I was their most important customer which was nice

Sales

I made this purchase with the dealership completely via e-mail. It's very convenient and no trouble at all.

Sales

Seamless, friendly and personable service.

Sales

Great service all my questions asked were answered, further more the staffs that dealt with me were very efficient.

Sales

Vince was very welcoming and professional. He did not try to "sell to me" and made me feel comfortable with the deal I was getting. There was no pressure at all. Excellent service

Sales

Good customer service throughout the sales process

Sales

Parking not great, quite a lot of hanging about

Sales

2 weeks from start to finish. Good level of communication and response to questions out of hours.

Sales

We have been very satisfied with the service and we have dealt with the same sales person for over 10 years. Our only criticism this time was that we had to wait 6 months for delivery of our new car.

Sales

Atif made my experience very personal and little details along the way like the videos made the experience that much better

Sales

Attentive service. Proactive in updating me during the ordering process

Sales

Everything was perfect and on time

Sales

Very Professional Atif Riaz a great guy

Sales

The Car was exactly what i wanted and the price fitted my budget

Sales

The best experience ever. It was our pleasure to buy from Sj.

Sales

Regular updates via calls, videos and email (but not excessive) was reassuring.

Sales

Vince was always so helpful and supportive through the entire proses

Sales

Very courteous staff

Sales

Free stuff!!!

Sales

Everyone was friendly and helpful making it a pleasant experience.

Sales

Excellent service from Mike Davis. Also excellent handover/instruction on car from Paul (don't have his last name).

Sales

See above

Sales

Faultless

Sales

New car salesmen very helpful and kind. Personal service ....excellent.

Sales

The sales is friendly and responsive.

Sales

Great stuff experience. Gary was excellent.

Sales

Plenty of time was spent explaining all the relevant controls and functionsof my new car, even set up my mobile phone

Sales

I only visited the centre to pickup the new car. It was during the midnight event of which I enjoyed the experienced and felt added additional excitement to purchasing a new car.

Sales

They were quick, efficient and very helpful.

Sales

Atif was a perfect salesman making us very comfortable

Sales

Staff all understanding

Sales

Generally very satisfied , however delivery was slightly delayed and handover with the genius quick and difficult to rearrange.

Sales

Superb

Sales

Everything seemed smooth and easy - very pleased.

Sales

At all times Tom Carey went out of his way to ensure I was happy, even after I had placed the order and suddenly wandered which suspension / tyres were on the used model I had the test drive in, he carried out some research to get the answer.

Sales

As stated previously we had a good experience and we were well look after.

Sales

The car that i wanted was out of stock and the sales assistance went and fine other one for me cost abit more but he try his very best

Sales

Again, all very efficient and Gary was flexible regarding my preferred collection time.

Sales

Vince understood perfectly my needs when purchasing the car. No gimmicks just pure facts. Well done

Sales

Buying my car at Enfield was made so easy, all the staff were very helpful and always very friendly

Sales

Completely satisfied, professional, fast efficient and friendly service by Jeff who I mainly dealt with but also Hassan and Paul which was very helpful and gave comforting outstanding service!

Sales

Great professional service

Sales

Regular calls and emails from Tom Carey with progress updates. Clean, welcoming dealership with polite staff.

Sales

Hot chocolate was good!!

Sales

Very satisfied how everything was arranged.