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ABOUT STEPHEN JAMES ENFIELD.

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WHAT A DIFFERENCE A DAY MAKES.

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Christmas Opening Hours

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BMW i8 Roadster

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Stephen James Retailer Exclusive Offers

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Stephen James Retailer Exclusive Offers

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BMW i3 Service Inclusive

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Where Next?

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Stephen James Enfield Winter Check Offer

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Careers at Stephen James

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BMW Accessories Packs

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ROAD TAX CHANGES 01/04/2017

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Your Exclusive Invitation. The New BMW M5.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

WAS HELPED ON VISIT ETC

Service

Waited a little bit to be seen but it was quick overall and was provided with a courtesy vehicle.

Service

Was on time good servis

Service

They have been so flexible with my timetable and so helpful in fitting me in for my first service and I was completely happy with my experience at the service centre.

Service

the service was varied out in good time

Service
Dear Mr Dimmock, I am sorry to hear of the difficulty you experienced when trying to book your vehicle in. May I offer you the option to contact me directly should you wish to make an appointment. Kind regards, Tim Kwan

can't fault it

Service

No cause for being unhappy

Service

Vince was very clear and professional throughout

Service

Friendly and timely service

Service

Problem was resolved quicky, I was kept up to date on the progress and everything was well explained.

Service

Repairs carried out in a professional manner.

Service
Dear Mr Swaby, I am sorry to hear your BMW has had to visit the service centre on multiple occasions. If you wish to discuss the situation further, please contact me on 0208 344 0900. Kind regards, Tim Kwan

they did not care about checking the car they did not check my tyres

Service

as above the issues i mentioned about the indicators were not looked at.

Service

Polite and courteous agents

Service

All went smoothly and even accommodated a change to collection time for me

Service

Very welcoming and helpful.

Service

The car was booked in for a service and to repair a scratch on one of my alloys, however, I had neglected to call the insurance company first as I did not realise this was the procedure. My fault, but maybe a reminder at time of booking.

Service
The procedure when booking alloy wheel refurbishments through insurance is to inform the insurance company prior to booking although a memeber of the bodyshop should remind the customer of this upon taking booking.

again same as above answer

Service

Car returned on time and clean. Felt good to drive. A noticeable improvement.

Service

As above.

Service

My car was recalled for a fault, ever since the fault was rectified my car has not driven as it did before. It is unresponsive and noisy when setting off and there is a vibration noise.

Service

Stephens James always work with me to fit in with my time schedule

Service

Did what they said they would do and in the timeframe.

Service

Pick up service efficient and timely, no unexpected extras and the abilility to add a post-purchase service pack were all great. Tiny thing, but including the boot in the complimentary clean would have made it perfect.

Service

I bought a "five year" service pack and was therefore unpleasantly surprised to learn just after the four year mark that the service pack was actually 5 years OR 50,000 miles (car on 52,000 miles). The salesman did not mention the 50,000 miles.

Service

Very helpful when booking a service and given the best possible options and prices.

Service

Work completed on time – only problem I had was trying to contact the service department on Saturday at 1:45 – they close at 2pm but it's very hard to get through as nobody seems to answer the phone once it gets close to closing time.

Service

Quick service. No hassle and very nice people.

Service

I have had to drive a total of 600 miles to return the care to Stephen James, and lose too days of work. I couldn't take the car to a local dealer because the problems weren't warrantly issues, but the state the car was in when I bought it.

Service

you asked

Service

All process went well

Service

As a customer I am made to feel like a VIP! I am always welcomed warmly by your receptionist and given a newspaper and offered coffee and biscuits. My car service is attended to by a designated service manager, Danny Mansfield.

Service

I dealt with Tom Carey who was polite and professional throughout the process of buying my new 4 series. I would recommend him to others who are after a BMW at Stephen james enfield.

Service

Made me feel important and completed everything as promised.

Service

My service was completed in a timely manner, just as I was told it would be

Service

There was a problem with the car and the rep did not help with the issue.

Service
Dear Mr Zigras, I am sorry to hear that you did not receive the help you required. PLease contact me on 0208 344 0900 and i will be more than happy to provide any assistance you require. Kind regards, Tim Kwan

Was well informed and looked after

Service

Staff are super friendly, gave me a desk to work from whilst I waited. Chatted with me about cars etc..

Service

Work was not complete on pickup, bumper needed to be polished as there where marks all-over it after completion and completely missed out on doing the service had to rebook and take another day off work for it to be done paid full price for the work

Service

Everything was done and the car drove better afterwards

Service

Had to leave the car as it hadn't been fully repaired

Service

Drop off and pick up times are customisable due to dealers approach. They do what is requested and workmanship is of good quality. From experience they are the best BMW dealer in the area.

Service

The service is first class. No issues whatsoever. As above, the costs of jobs are high.

Service

service was down quickly promptly

Service

Very professional dept. Although the centre was busy, I was dealt with promptly and everything was explained in detail.

Service

Car fault fixed and remedies as required

Service

Very professional service from reception, works completed and valeting of car on return

Service

The service was fast and professional

Service

great customer care, very personalised, helpful and completed work quicker than expected.

Service

Everything is organised and staff were helpful

Service

service was good BUT did not resolve the problem

Service

Response is same as above

Service
Dear Miss Yethman, I am sorry to hear of the issues you experienced at our service centre. If you would like to discuss these further, please contact me on 0208 344 0900. Kind regards, Tim Kwan

I have always received outstanding service and the staff are always friendly and courteous and make sure I am happy. I feel like the staff actually care about you.

Service

All my questions were answered, timing was flexible to fit my schedule and overall result was perfect.

Service

Very satisfied with the service and MOT carried out on my car.

Service

just really impressed with attention to detail provided and bringing things to my attention which were not obvious to me, and as i said all under warranty.very refreshing attitude.

Service

Nice, clean waiting area. Free coffee and magazines to read. Also free WIFI.

Service

The manager in charge with my car for service/repairs, Mr Adrian Cretu-Enfield branch, it was allways very helpful, polite and gave good advice.

Service

Good customer service, employees have good knowledge of the vehicles.

Service

I believe the service has improved everytime I have visited and believe it will keep improving everyday

Service

Great service from Steven James and the team, although this time I was a little disappointed with the valet of the car.

Service

The service was carried out, with great attention to detail and the problems I reported were investigated thoroughly, and corrected to the technician's and my satisfaction.

Service

Apart from the lady who booked me in who was very nice and efficient, the arrival/welcome was poor, nowhere to park my vehicle and having to drive around and around when you have an appointment booked, car blocked in for 15 minutes when leaving....

Service

The salesman expertly ensured I had the specification I wanted for the right deal.

Service

SEE ABOVE

Service

Always get great service from them

Service

The planned work was carried out within the estimated time, furthermore, the car was washed and valeted.Perhaps the only downside was the time taken to find a parking space in which to leave my car prior to booking in, a reflection on your success.

Service

Very professional

Service

As above.

Service

just not aware off my booking which I booked 2 weeks ago

Service

the car had to be returned because i could not lock it! the alarm went off as soon as it was locked!the service was at 8am and took 1.5 hours I returned the car at 10am and got it back at 4.30pm!

Service

Very konwledgeanle staff, very helpful, very efficient, the whole process was very smooth

Service

Found it very easy and convenient to get my car serviced.

Service

Service provided on time.

Service

Very satisfying

Service

Everything went smoothly

Service

BMW picked up car from my house and returned it at the end of the dayear. They kept me informed and told me how much it would cost and if happy to proceed. Took payment over the phone and even cleaned the car in and out.

Service

Took an hour as they said it would, they kept me updated about the progress and also I had to take my three year old son with me but everyone was great and he even had a good time playing with the legos and looking at the model cars.

Service

I have always found them professional to deal with. Deadlines are met if not beaten and little extras such as car valenting are always welcome.

Service

No printout of warranty work carried out was provided, i requested this but as yet not received - not the first time this has happened.I returned the car home to find an interior trim not properly refixed, left a callback message but never received.

Service

Prompt service.

Service

For the same reasons as above.

Service

Arranging the service and MOT was straightforward and I arranged to wait for the 2+ hours for the vehicle. Refreshments and wi-fi were available and I had a leisurely stroll around their nearby showroom. The car was delivered on time. Excellent.

Service

Appointment was on time and service took exactly the time allocated.

Service

whenever I have had small problems with the car the BMW service team are quick in dealing with it. the service team are great. Efficient and speedy

Service

Great customer service from the team when I visited and the video from the technician was great!

Service

Always good service. If a little on the expensive side. But worth it for peace of mind that the car is being well maintained and looked after

Service

Car had over spray all over car,so they them me to bring it in so they car mop the car,when I got the car back it looked worse than when I had the car.

Service

Kept fully informed

Sales

Vince was very knowledgeable and informative, and kept me informed throughout the process

Sales

Everything was done to ensure I got the car that I wanted at the price I was happy with.

Sales

The service was great and the member of staff Atif who served us was very friendly, attentive and explained everything in detail before the purchase was made.

Sales

Senior salesperson explained every thing well and delivered on his promises

Sales

Credit point above though my individual sales rep was great as was his colleague when I collected the car

Sales

I was dealt with in a professional manner. Notwithstanding, my needs and wants were listened to and met accordingly. Customer service was next to none and the guys ensured that I drove away happy. I cannot thank them enough for their help & service!

Sales

Convenient location, helpful and knowledgeable sales representative, good communication, welcoming at the centre. Ability to return to the centre to get further help on using the comms system.

Sales

I dealt with Tom Carey and Paul Coney who were both brilliant and professional. They understood my needs and requirements and helped me find a vehicle with the options I wanted. I would definitely recommend them to others when buying a car from BMW

Sales

Everything from initial enquiry , quotation, test drive and final pruning of the equipment details plus my trade in and finally vehicle familiarisation and collection went seamlessly.

Sales

after sales not first class still waiting for work to be done on paintwork and replacing rubber around rear window.For a new car this has not been checked to a top standard

Sales

Was very happy, once again Mike Davis was very helpful, an amazing person, i received my car on the time which was given to me, didn't need to call and ask when the car was arriving all was perfect.

Sales

I was updated every week the status of my order and any potential delays that may occur

Sales

Everything ran smoothly due to the sales advisor being in touch frequently to update me on the build of my new car and any information I needed it was there

Sales

Mike was very knowledgeable very understanding and answered all my questions satisfactory

Sales

I being told to get my car in 4 month time. Every month i had a phone call from my dealer, he keep give me update. Thats make me speacial

Sales

everything was explained as I was not familiar with car controls

Sales

Always kept up to date with progress and Hanish was easily contactable

Sales

Vince provided an excellent and personalised customer service.

Sales

My car was ordered from may I only received it in October so the wait was very long but I understood why it was taking so long

Sales

I would have put extremely but for the fact that I was unable to purchase the alloy wheel protection due to the alloys having to be returned to the BMW Centre i purchased the car at which is some 200 miles away from where i live

Sales

Because I was completely satisfied

Sales

After looking for my first car for a while, it was great to meet Mike who patiently helped me to decide which car was best suited to me. Mike also went above and beyond to provide me with every little detail in an understandable way!

Sales

My registration document had the incorrect name which meant having to come back and sort out

Sales

The sales team ensured any questions or queries were answered and took time to remove any hassle from me the customer

Sales

There wasn't a genius available to show us around the car so Tom showed us everything we needed to know

Sales

I had pre arranged the time of collection and transfer of cherished plate weeks in advance. Plans for both of these appeared the change just before collection. I had to question/Chase/rectify this prior to collection. No 'special' handover booth.

Sales

Pleasant and believable sales representative with no hard sale approach. Other members of the team that I met were all helpful and able to respond to any question raised. Kept in the loop with the progress of the manufacture.

Sales

The sales rep was very good and kept me informed during the whole process.

Sales

Very happy s everything went smoothly

Sales

From start to finish we were kept in the loop,and it was all an easy and qwick process

Sales

Gary Franks at Stephen James BMW Enfield was very friendly, helpful and professional. He guided us through the whole process seamlessly.

Sales

Quick purchase and fast delivery

Sales

I am extremely pleasant experience at the BMW centre at Stephen James Enfield.

Sales

Massively impressed the service and the handover.

Sales

Excellent service, available any time during the day. Able to answer all questions and showed patience in decision making

Sales

Salesman was good, by the disn luke the finance guys pushing SMART insurance project that is rubbish ( had it before) and It doesn't cover what you need it to. It a rip off

Sales

Very customer friendly.

Sales

Atif Riaz the sales person was fantastic made me feel at ease purchasing my New car

Sales

Stephen James Enfield staff are always very professional and provide outstanding service.Special thanks to Vince and Paul for there help!

Sales

It lives up to what I hoped for

Sales

To reiterate what I said above, the staff were very friendly and I was updated regularly about the status of the purchase. I had no concerns or issues what so ever. Which is a very nice feeling!

Sales

Vince arranged it so that we could pick the car up from the garage the following weekend and didn't have to come back twice. This was because we had booked to go away on holiday so he arranged everything around that.

Sales

Reliable updates from Vince Sorce and his display of vehicle knowledge made the transaction a pleasure.

Sales

Was kept informed of every process from the stage of the order and delivery. Gary kept me informed via email and phone calls. I wasn’t pressurised in to making any decisions.

Sales

I have dealt with the samesalesman...Vince Sorce ...for the purchase of all four cars .He is an example of how professional a salesman should be in all aspects of his job.Attention to detail,follow up ,courtesy,product knowledge and patience.

Sales

love the car, would have been 5 stars if I had the opportunity to spec this vehicle.

Sales

Nothing was ever too much for the staff I always felt like I was their most important customer which was nice

Sales

I made this purchase with the dealership completely via e-mail. It's very convenient and no trouble at all.

Sales

Seamless, friendly and personable service.

Sales

Great service all my questions asked were answered, further more the staffs that dealt with me were very efficient.

Sales

Vince was very welcoming and professional. He did not try to "sell to me" and made me feel comfortable with the deal I was getting. There was no pressure at all. Excellent service

Sales

Good customer service throughout the sales process

Sales

2 weeks from start to finish. Good level of communication and response to questions out of hours.

Sales

Parking not great, quite a lot of hanging about

Sales

We have been very satisfied with the service and we have dealt with the same sales person for over 10 years. Our only criticism this time was that we had to wait 6 months for delivery of our new car.

Sales

Atif made my experience very personal and little details along the way like the videos made the experience that much better

Sales

Attentive service. Proactive in updating me during the ordering process

Sales

Everything was perfect and on time

Sales

The Car was exactly what i wanted and the price fitted my budget

Sales

Very Professional Atif Riaz a great guy

Sales

The best experience ever. It was our pleasure to buy from Sj.

Sales

Regular updates via calls, videos and email (but not excessive) was reassuring.

Sales

Vince was always so helpful and supportive through the entire proses

Sales

Very courteous staff