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Great service from Steven James and the team, although this time I was a little disappointed with the valet of the car.
Apart from the lady who booked me in who was very nice and efficient, the arrival/welcome was poor, nowhere to park my vehicle and having to drive around and around when you have an appointment booked, car blocked in for 15 minutes when leaving....
The service was carried out, with great attention to detail and the problems I reported were investigated thoroughly, and corrected to the technician's and my satisfaction.
The salesman expertly ensured I had the specification I wanted for the right deal.
Always get great service from them
The planned work was carried out within the estimated time, furthermore, the car was washed and valeted.Perhaps the only downside was the time taken to find a parking space in which to leave my car prior to booking in, a reflection on your success.
just not aware off my booking which I booked 2 weeks ago
the car had to be returned because i could not lock it! the alarm went off as soon as it was locked!the service was at 8am and took 1.5 hours I returned the car at 10am and got it back at 4.30pm!
Very konwledgeanle staff, very helpful, very efficient, the whole process was very smooth
Service provided on time.
Found it very easy and convenient to get my car serviced.
Everything went smoothly
BMW picked up car from my house and returned it at the end of the dayear. They kept me informed and told me how much it would cost and if happy to proceed. Took payment over the phone and even cleaned the car in and out.
Took an hour as they said it would, they kept me updated about the progress and also I had to take my three year old son with me but everyone was great and he even had a good time playing with the legos and looking at the model cars.
I have always found them professional to deal with. Deadlines are met if not beaten and little extras such as car valenting are always welcome.
For the same reasons as above.
No printout of warranty work carried out was provided, i requested this but as yet not received - not the first time this has happened.I returned the car home to find an interior trim not properly refixed, left a callback message but never received.
Arranging the service and MOT was straightforward and I arranged to wait for the 2+ hours for the vehicle. Refreshments and wi-fi were available and I had a leisurely stroll around their nearby showroom. The car was delivered on time. Excellent.
Great customer service from the team when I visited and the video from the technician was great!
Appointment was on time and service took exactly the time allocated.
Always good service. If a little on the expensive side. But worth it for peace of mind that the car is being well maintained and looked after
whenever I have had small problems with the car the BMW service team are quick in dealing with it. the service team are great. Efficient and speedy
Car had over spray all over car,so they them me to bring it in so they car mop the car,when I got the car back it looked worse than when I had the car.
4 tires changed. I was given space to complete my work. All before 12pm.
I'm very satisfied with the service i have received.
Because of my high fuel consumption they agreed to carry out a software update. This could not be done on the service day due to a 'system issue'. I was not offered delivery/collection or replacement.Not enough space here for full explanation.
The receptionist Pat is rude, every time I visit Stephen James I witness her being rude to the customers. At first I thought she had a problem with me and raised a compliant but have since noticed she speaks to everyone the same. She needs training
The video service gives a high level of satisfaction of what work is being carried out
as above and.car passed mot .
Great customer service very polite staffYou can have free hot drinks.
Service carried out to expectations
They were very customer focussed throughout and explained exactly what the issues with my car were and what was going to happen. Excellent service from receptionist through to service manager who dealt with me.
Work done to high standard. Staff kept me informed. Price satisfactory
The person who talked to me explained all in detail for me
I bought my car back in July and to date I have not been able to get my spared key. The salesperson who dealt with me keeps making empty promises as to when I can get it. I've even revisited to shop on 2 occasions to collect it but to no avail.
Checking in process was promt and swift even with picking up a courtesy car.
Since bought the car I have taking my beautiful 520D 5 times for service and each time I camplined about front BEARING and rear lights making noise. They admitted that the noise is there so they changed left side BEARING only under warranty. But not
Never had any problems
Got the car I wanted, excellent sales service by Jim and aftercare superb
Service was great but had to make 2 phonecalls to book the appointment
I have 2 bmw i needed some part on my 318 and they order it 4-5 months ago but still i don't hear from them .i On my m5 i wanted to put advance eye on web side they advertised it for £550 they say never done this before that's why they ask for more
Worse communication between Sales and service departments costing waste of 2 days off from work just to tell you there is nothing wrong.
From the entry into the shop to our final purchase we were treated like a million dollars (Gary was our sales person)
see above - the whole experience took many hours more than it should - my wife had to completely change her day and return later in the day to your garage
Very helpful friendly staff. Efficient and quick
The complimentary car wash was not done properly. All they had done was just hoover the front 2 seats and a wash on the outside. Compared to Mercedes it was disappointing to see that it was not up to a good standard.
Again, just the cost of replacing can be dear.
Friendly staff and a very friendly service.
I have used Stephen James for 30 years and have always been very satisfied with the service given
Very friendly team
Price to repair a faulty sensor seemed high
Whilst the service was done I found it frustrating that the car now says that the service is still due. Previously it said due July 2016,now it says July 2017
only a puncture ¬
Efficient follow-up, appointment booking and actual service turnaround.
Quick turnaround of car. Wait and collect services are brilliant.
I have no complaints with the service I received.
Car had to go in twice because they were not able to check out the radiator on a Saturday. Still satisfied as car got looked into shortly after initial service.
Did what I wanted
My car has been looked after for the past 27 years by Stephen James and I have always found them to be exemplary
Contacted to advise situation at all times
Extremely satisfied from the moment you enter the building your needs are met with a professional manor.
The manager was fantastic and beautiful
The customer is not valued.
Our service was quick and we'll carried out
Very straightforward and stress free service. The advisor at hand was very helpful the receptionist was also very helpful. Overall very happy and content with level of consistent service.
Because of my wheels
Because of my experience with Darragh Burns and other members of his team
The price of the filters is extortionate. The unit price for labour is unexplained.
service department was good easy
Very good customer service.
I have recentley moved to Watford and used the Watford and Borehamwood branches of BMW and foudn their service to be under par. As I used to live in Wood Green, I had always used Stepehen James Enfield and I will continue to even if I have to travel.
Service was carried out on time and returned.
Work carried out on time and as scheduled.
Nice costumers service
Service was efficient, friendly and timely. Only reason for no higher rating is high price - paid a lot for new brake pads and shoes
The car collection and delivery service are strong points. The car came back cleaned in and out.
It took them 2 days to look at my car
The parking is a nightmare, and nobody there cares about moving their car, people just block you off, and my car was scratched both buy the cleaners, and by someone in the car park as there is zero space.Back to Stevenage Spec Cars.
Friendly. Courtesy cab to station great idea. Only wish you could get back in the evening
Nice air conditioned waiting area, tea and coffee. Great facilities.Only thing I would improve is more courtesy cars to be available.
Repairs to the car were done efficiently results very satisfying.
The service dept was happy to fit us in without much trouble
As usual the service was done efficiently, well executed, & good communication from the service advisor
Too many inconveniences. My car was picked up without a courtesy car being dropped off which delayed my brakes being changed for a further week, which could possibly of had an affect on my break disc costing me more money
re assurred me,professional service and catered for my needs
Matthew, at BMW in Enfield, is professional, courteous and knowledgeable. He gives excellent customer service and always ensures that my car's issues are resolved promptly
Thanks to Laura or Louise that dealt with me - fast, efficient and friendly service.
The car was done very fast
Car repairs completed in time
I was asked to bring the car back at Stephen James' convenience to correct an error made while the car was in Stephen James' care - they kept the car for two further days and could not fix the problem. The problem is outstanding.
Again nothing is too much always get my car back and resolved
Very customer friendly.
Stephen James Enfield staff are always very professional and provide outstanding service.Special thanks to Vince and Paul for there help!
It lives up to what I hoped for
love the car, would have been 5 stars if I had the opportunity to spec this vehicle.
To reiterate what I said above, the staff were very friendly and I was updated regularly about the status of the purchase. I had no concerns or issues what so ever. Which is a very nice feeling!
I have dealt with the samesalesman...Vince Sorce ...for the purchase of all four cars .He is an example of how professional a salesman should be in all aspects of his job.Attention to detail,follow up ,courtesy,product knowledge and patience.
Was kept informed of every process from the stage of the order and delivery. Gary kept me informed via email and phone calls. I wasnt pressurised in to making any decisions.
Vince arranged it so that we could pick the car up from the garage the following weekend and didn't have to come back twice. This was because we had booked to go away on holiday so he arranged everything around that.
Reliable updates from Vince Sorce and his display of vehicle knowledge made the transaction a pleasure.
Nothing was ever too much for the staff I always felt like I was their most important customer which was nice
I made this purchase with the dealership completely via e-mail. It's very convenient and no trouble at all.
Seamless, friendly and personable service.
Great service all my questions asked were answered, further more the staffs that dealt with me were very efficient.
Vince was very welcoming and professional. He did not try to "sell to me" and made me feel comfortable with the deal I was getting. There was no pressure at all. Excellent service
Good customer service throughout the sales process
Parking not great, quite a lot of hanging about
2 weeks from start to finish. Good level of communication and response to questions out of hours.
We have been very satisfied with the service and we have dealt with the same sales person for over 10 years. Our only criticism this time was that we had to wait 6 months for delivery of our new car.
Atif made my experience very personal and little details along the way like the videos made the experience that much better
Attentive service. Proactive in updating me during the ordering process
Everything was perfect and on time
Very Professional Atif Riaz a great guy
The Car was exactly what i wanted and the price fitted my budget
The best experience ever. It was our pleasure to buy from Sj.
Regular updates via calls, videos and email (but not excessive) was reassuring.
Vince was always so helpful and supportive through the entire proses
Very courteous staff
Everyone was friendly and helpful making it a pleasant experience.
Excellent service from Mike Davis. Also excellent handover/instruction on car from Paul (don't have his last name).
New car salesmen very helpful and kind. Personal service ....excellent.
The sales is friendly and responsive.
Great stuff experience. Gary was excellent.
Plenty of time was spent explaining all the relevant controls and functionsof my new car, even set up my mobile phone
I only visited the centre to pickup the new car. It was during the midnight event of which I enjoyed the experienced and felt added additional excitement to purchasing a new car.
They were quick, efficient and very helpful.
Atif was a perfect salesman making us very comfortable
Staff all understanding
Generally very satisfied , however delivery was slightly delayed and handover with the genius quick and difficult to rearrange.
Everything seemed smooth and easy - very pleased.
At all times Tom Carey went out of his way to ensure I was happy, even after I had placed the order and suddenly wandered which suspension / tyres were on the used model I had the test drive in, he carried out some research to get the answer.
As stated previously we had a good experience and we were well look after.
The car that i wanted was out of stock and the sales assistance went and fine other one for me cost abit more but he try his very best
Again, all very efficient and Gary was flexible regarding my preferred collection time.
Vince understood perfectly my needs when purchasing the car. No gimmicks just pure facts. Well done
Buying my car at Enfield was made so easy, all the staff were very helpful and always very friendly
Completely satisfied, professional, fast efficient and friendly service by Jeff who I mainly dealt with but also Hassan and Paul which was very helpful and gave comforting outstanding service!
Great professional service
Regular calls and emails from Tom Carey with progress updates. Clean, welcoming dealership with polite staff.
Hot chocolate was good!!
Very satisfied how everything was arranged.