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Because the vehicle was not delivered back to my home address & no curtesy vehicle as first promised
Recall and MOT carried out as arranged.
I still await notification that one outstanding item or repair - replacement of wiper blades - can be carried out.
Excellent service manager
refreshments available while i waited for service to complete
Staff helpful and always answer questions
Again very warm and welcoming environment. Salesman very polite.
Had no problems and was looked after exactly as expected
My experience was awful as during my service my car was hit, which has resulted me in me having to come into the office again for a repair.Stephen James have taken responsibility of the damage and are covering the cost of the repair but nevertheles
Dear Mr Emir, I am very sorry to hear of the damage to your vehicle which has occurred while it was in our possession. I understand the situation has been addressed but if you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Thank you very much. Kind regards, Tim Kwan
A warm welcome on arrival with offer of coffee/tea, and asked if I needed a lift anywhere after dropping off my car; very efficient booking in process, and I was on my way in a very reasonable timeframe.
Hassle free. Polite service Manager who speaks with clarity.
All work completed as arranged and to time
Came on time to pick and delivered back early and all work done satisfactory.
Its just so satisfying & simply a rewarding experience
Car was service but I had to wait a very long time due to how busy they were. However the customer service advisor was really considerate and offered me a discount for the inconvenience
the fault was identified as a change of tyre valve. the other work was a first MOT test.not related but at the same time it was a call back from bmw for other issues. then after few days the fault was back and computer showed the same fault.
Mathew was extremely helpful in solving the issues with my car.
Main reason was service.This was done.Asked for plastic part at lower seat to be re-attached. This has come off again within 2 weeks.
You lied to me about my appointment trying to use it as an excuse as to why m car was not looked at straight away until Friday when I brought it in on Tuesday. Trying to charge me for courtesy car. Gave me my car back filthy and with a bird poo stain
Haven't fixed the fault and after calling up no response back and its been over a week since it was in.
All went to plan as expected.
i am still waiting my papper work
I was very satisfied with the person whom dealt with the service of my vehicle .I found him very friendly and attentive and was extremely informative on the work to be carried out as to how long and when et...
Same as above. Most importantly my sincere appreciation to Brian McNamus for his ever ready to assist with queries and professionalism.
the car was completed and waiting for me at the agreed time.
Lauren Seymour ! Lauren Seymour! The best . Polite, professional and has a great sense of humour, if only all service personnel were like her.
Kept inform throughout
CAR SERVICED WHILE WAITING .coffee and cakes provided.CAR POLISHED FEELS GOOD
Very efficient great customer service
Ive always been delt with love very by them
I did not appreciate 3 trips to have the work completed in the end. This resulted in various late mornings into the office due to collections and drop offs as no courtesy cars are available for repairs.
Dear Mr Gatt, I am sorry to hear that it took multiple visits to the service centre to resolve the problem on your vehicle. If you wish to discuss the issue further, please contact me on 0208 344 0900. Kind regards, Tim Kwan
All are like new, thanks !!
Poor customer service and knowledge of action takenMisleading and wrong info.Left my car for diagnosis of i drive. Northing was done just told i need a new header and will cost 1400.
Mathew gave me excellent customer service, we were sent a video of the diagnosis and the work was completed promptly
They found the fault I reported to Sytner chg and Stephen J found it in one visit. My vehicle still has a problem with the breaks where they are grinding, which I have been informed is the compound. I would like something done.
Job done as requested at reasonable price
I was kept informed about the repairs carried out on my car.
Quick, efficient and they wshed the car!!
Very efficient service no hidden charges and very friendly
I really cannot find fault with the service provided by this garage.
See above. More details i can giv over the phone if needed
Dear Miss Cebir, I am very sorry to hear of the delays and inconvenience you experienced on your most recent trip to the Enfield service centre. If you wish to discuss these issues further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Everything was don just fine.
Quick service and nice showroom
staff are always very helpful
Very business oriented management not customer focused. Managers are keen to keep customers money.We were with Stephen James Ruxley , and we were completely satisfied. Enfield branch is more business oriented I feel.
As above. Plus, drinks and biscuits for my daughter.
Good service, all questions answered. No issues.
On this particular morning it was organised chaos in your service parking area and no one seemed to be taking charge I had to move the car twice.
understood my needs and did their best to meet them and provide confidence to me re repairs undertaken
This is my own personal opinion and also from my observations
Booked my car in, work undertaken, car returned, no problems. What more can anyone want?
did everything as required
Car returned with fault fixed
The car was kept overnight because they didn't have the parts in stock . Even though they have a parts centre or could get the parts delivered
Dear Mr Rousou, I am sorry to hear the difficulties you encountered with your visit to the Enfield service centre. If you wish to discuss the matters further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
I always feel good when I arrive there
Stephen James provide high quality of service is tailored to last need of customer sutisfaction
Work was done on the and to a good standard.
Really good staff and very knowledgeable
I have issue with oil level and smudge on car paint, these problem was solved promptly.
Matthew Porter was extremely accommodating and professional
The staff and service were absolutely perfect!
The service was very good fast and good quality
Quick and efficient
Usual high standard of service, but I would have appreciated being told I had not booked a "waiting" MOT as I had planned to wait while it was completed. As it was I had to leave, make my way home and return the following day.
I am not particularly satisified with my last interaction at my Running in Service.
I moved to Watford and found BMW service centres in Borehamwood and Watford to not provide even a satisfactory level of service and returned to taking my car back to Enfield where my car and I were looked after with great care.
They was couple of things...Nobody let me know I need to replace the battery and when I went to colect my car and pay the invoice I noticed that the battery was replaced... and second related with the head up display wrong quotation
It was fine very quick
I found the admin staff lacking attention to detail in customer service
Dear Miss Day, I am sorry to hear of the difficulties you encountered with your vehicle. If you wish to discuss these further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
very approachable no over powering sales technique good instruction on the use of various uses. willing for repeat instruction.
Explained everything well only down side was sat nav code being missing so I had no sat nav for a day or so
Very straightforward.Kept up to date with progress.Flexible with regard to when I could pick up my new car.
Sales representative care and attention
Excellent customer service
Very happy with doing business with Stephen James
Again great customer service. I loved the touch of sending a video of the car once it arrived. It all felt as if it was tailor made for us.
Great disabled facilities, and refreshments offered on all visits.
I am happy
Overall experience was quick, friendly and everything is as described.
Cannot fault any aspect of the BMW experience
Car came very quickly
The salesman made everything so easy and stress free. If i remember correctly the salesmans name was Tom Carey, a respectful lovely guy. i came in with my mum and my mum really liked him (she likes no one). A great guy with great custermer service.
Professional sales people
Atif and Jeff are a credit to BMW, very helpful and have great knowledge about all the models and features bmw offer.
Everything happened as I was informed. Very happy with the service.
Vince kept me informed and everything was done effeciently.
So happy with everything
As per my answer to question 1 - I would liked to have been given options and advice on BMW Approved Used - will ensure I do that if and when I choose BMW again.
Tom Carey and Mark in Finance made sure that my requirements were met and ensured at all times that I was looked after which made me feel they fully valued my custom.
Good engagement from the sales person, understood my requirements. Good balance of keeping in touch with me. Allowing me to consider options
The guys are very pleasant and attentive
The purachse of my new car went very well. I had Hanish as my advisor, he talked me through all my options, let me know roughly when I should expect things. He kept me up to date on my purchase as it progressed through the stages as well as delivery.
My experience at Stephen James was wonderful. Everyone was friendly yet professional. The level of customer service provided by Tom Carey my sales person was outstanding. Friendly, professional, not pushy, great product knowledge, went the extra mile
Vince Sorce was very helpful and always returned calls.Very nice man.
Vince knew what has was talking about and was very informative.
No complaints at all
Car was in good condition when I picked it up, the staff were attentive and made it an exciting experience
Jeff again was amazing, talked through everything without making it lengthy. Paul gave an excellent demo.
great product knowledge also finance dept first class service.
Came away with a new car within a couple of weeks and satisfied with the deal also.
Mike was extremely helpful and knowledgeable throughout.
Excellent customer service
I was informed at every stage and the car was delivered on the date promised
Not pushy, but friendly and informed.Tom, the salesman was excellent too. Easy to talk to.
Helpful guidance provided without any pushiness.
I was very satisfied with the service I received I was informed of everything that was happening awaiting my new vehicle.
Mike was brilliant from start to finish
Got really personal service. Very friendly and efficient