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ABOUT STEPHEN JAMES ENFIELD.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Stephen James Retailer Exclusive Offers

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Stephen James Retailer Exclusive Offers

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BMW i3 Service Inclusive

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Where Next?

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BMW XDRIVE.

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Stephen James Enfield Winter Check Offer

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Careers at Stephen James

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BMW Accessories Packs

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nice costumers service

Service

Service was carried out on time and returned.

Service

Work carried out on time and as scheduled.

Service

The price of the filters is extortionate. The unit price for labour is unexplained.

Service

I have recentley moved to Watford and used the Watford and Borehamwood branches of BMW and foudn their service to be under par. As I used to live in Wood Green, I had always used Stepehen James Enfield and I will continue to even if I have to travel.

Service

Service was efficient, friendly and timely. Only reason for no higher rating is high price - paid a lot for new brake pads and shoes

Service

Very good customer service.

Service

service department was good easy

Service

expensive

Service

It took them 2 days to look at my car

Service

The car collection and delivery service are strong points. The car came back cleaned in and out.

Service

The parking is a nightmare, and nobody there cares about moving their car, people just block you off, and my car was scratched both buy the cleaners, and by someone in the car park as there is zero space.Back to Stevenage Spec Cars.

Service

See above.

Service

Nice air conditioned waiting area, tea and coffee. Great facilities.Only thing I would improve is more courtesy cars to be available.

Service

See above.

Service

Friendly. Courtesy cab to station great idea. Only wish you could get back in the evening

Service

Repairs to the car were done efficiently results very satisfying.

Service

The service dept was happy to fit us in without much trouble

Service

Too many inconveniences. My car was picked up without a courtesy car being dropped off which delayed my brakes being changed for a further week, which could possibly of had an affect on my break disc costing me more money

Service

As usual the service was done efficiently, well executed, & good communication from the service advisor

Service

Thanks to Laura or Louise that dealt with me - fast, efficient and friendly service.

Service

re assurred me,professional service and catered for my needs

Service

Matthew, at BMW in Enfield, is professional, courteous and knowledgeable. He gives excellent customer service and always ensures that my car's issues are resolved promptly

Service

as above

Service

The car was done very fast

Service

Car repairs completed in time

Service

I was asked to bring the car back at Stephen James' convenience to correct an error made while the car was in Stephen James' care - they kept the car for two further days and could not fix the problem. The problem is outstanding.

Service

Again nothing is too much always get my car back and resolved

Service

Most satisfactory & always let me have a courtesy car.

Service

Everyone was very welcoming and prompt. I didn't have to wait and the whole experience was seamless. Was efficient and felt my car was well serviced.

Service

Car is still changing gear when stationary

Service

The car was not cleaned after the service. There www oily fingerprints left on the body work and the inside was not even vacuumed

Service

Always do a good job

Service

Done on time, and all very professional at the dealer's service point

Service

Only because I get looked after and feel very good when I'm there

Service

I emailed Stephen James shortly after my service as the experience was very professional throughout and was keen to commend both the service and the people within the business

Service

Great service and great front desk people

Service

Everything was resolved and Lauren Seymour was fantastic & competley understood what I needed & tailored my service to my needs

Service

I have been treated with patience like a valuable customer! The person taking over my car for service was very nice to me, and to my daughter as well! That's an extra! Thank you!

Service

AS above everybody I met was very helpful from the part exchange department, to the man to let me test drive the car, to Jeff who sold me the new BMW and finally the man who demonstrated all the features on my new BMW

Service

You was extremely professional from the operator to the service department I wished I came to your showroom first instead of Finchley

Service

Vert helpful and friendly staff despite me turning up very nearly late due to awful traffic.

Service

Stephen James is superb! Responsive, supportive, helpful, friendly, reasonably priced and a big cut above other local franchises.

Service

Professional

Service

In addition to question 1, I asked for the reason why my vehicle was released without any oil. It has now been a few weeks and I have not had a response. Also, When I called to report problem, I left several messages and no one got back to me.

Service

After less than 100 miles after the service - Oil light came on due to minimum oil level - required 1L of oil- Oil service light came on an remains on- Brake fluild warning light came on remains on-The service warning indicator now is on

Service
As your car was in for replacement brake pads we would not check your oil. There is no connection between either event and I am sure on reflection you would agree there is no merit in your observation.

N/a

Service
Please accept my apologies for this oversight by your Service Team Manager. I have never known a car to be in and out including a wash and vacuum in 45 minutes but to not inform you as soon as the car was available is not acceptable.

Very quick service polite staff

Service

See answer above

Service
Having checked your status it was our reservation team's oversight. Thanks for drawing this to our attention as we have put a new process in place.

See aboveseen too quickly as well as above comments. And they washed the car

Service
Many thanks for providing us with this positive feedback.

No fault at all

Service
Many thanks for filling in the survey and providing such positive feedback.

I was very satisfied on the day, but being a motobility car, I had been told that I would be contacted when the service was due, but this did not happen and I could have missed it completely.

Service
I am sorry you were misled. The car will tell you that your service is due. When you are registered with Teleservices we will also call you so there is never a risk that you would miss a service. I am pleased that you were treated well on the day.

Excellent service

Service
Many thanks for your kind feedback.

No understanding of the issues even though I had also put it in writingThis led to a phone call asking me what was wrong a fault could not be found Then I was told they needed my phone as this is how the car accessed the internet

Service

difficulty contacting initially, long wait to be seen when dropping off and picking up no update in service book or detail on invoice that car has been serviced don't know what has been done car valet was very poor and no reply to my call query

Service
Brian McManus our Service Manager will call you. We have taken on board your comments and the individual with whom you dealt with is no longer with us. His communication skills with customers did not match our expectation. I apologise that you did not receive the standard of service we are committed to.

Minimum 90 point inspection should be done but I had a full service and my air con (cold) has not been working for about a year but was not picked up or addressed in service despite mentioning - post service my air con (cold) still is not working

Service
My apologies that you have been inconvenienced. Our Service Manager will be in contact to sort this for you.On opening hours we are open from 8-until 2 pm on Saturday. We used to stay open until 4 o'clock but there was no demand. Also to avoid inconvenience why not avail yourself of our collection and delivery service or loan car options?

Made us feel as is we were responsible for the faulty sensor and that BMW were doing us a favour in fixing the problem for free! The car was only 4 months old when the sensor problem appeard! These things could happen to modern card with many sensirs

Service
Please accept my apologies and thank you for your feedback. Sadly we have had more than one example of a Service Team Manager not doing what we would expect and have had to part company with the individual concerned.

The experience of getting an MOT and service was straight forward; I felt appreciated and looked after.

Service

I was happy with the staff who took the job on but the work carried out was terrible and car was not given back clean .

Service
I can confirm that it is our policy to offer everyone a test drive. Please contact Paul Chitty our used car manager regarding your accessories. Glad that the Bodyshop did a good job. I apologise that you are not happy with our used car team and shall take this up directly with Paul.

Because i treated well and dealt with as a valid customer.

Service

The invoice has recorded the incorrect mileage on the car

Service
Please accept our apologies for this human error. Our Service Team Manager noted the mileage from another car he was handling. Hopefully you are now happy that we have rectified the error on your invoice. Thank you for bringing this to our attention.

Perfect from start to finish

Service
Many thanks for your positive feedback and for taking the time to complete the survey.

Because of customers service

Service

As usual a first class service provided

Service

quickly dealt with both the service and an additional issue I needed fixing - first class - Adrian was first class too.

Service
Many thanks for your positive feedback and I shall pass your comments onto Adrian.

The service was outstanding as the person dealing with my car went out of his way to ensure customer satisfaction and service.

Service

A very good all round service provided from start to finish.

Service

Adrian was great. Fantastic service.

Service
Thank you for your positive feedback. Adrian and his team will be delighted.

The technician that spoke to me and informed me of the work being done was first class

Service
thank you for your feedback and delighted our pick up service worked well for you.

Everything went very well right from my arrival at the Garage. I waited for horu and a half doing my work in my computer. had a coffee. After service, the car felt very good while driving back home.

Service
Thank you for your positive feedback.

Buying my car at Enfield was made so easy, all the staff were very helpful and always very friendly

Sales

Great professional service

Sales

Completely satisfied, professional, fast efficient and friendly service by Jeff who I mainly dealt with but also Hassan and Paul which was very helpful and gave comforting outstanding service!

Sales

Regular calls and emails from Tom Carey with progress updates. Clean, welcoming dealership with polite staff.

Sales

Hot chocolate was good!!

Sales

Very satisfied how everything was arranged.

Sales

very knowledgable as well as very professional

Sales

Smooth process - everyone is so friendly and helpful!

Sales

We was very satisfied with they way the Tom Carey had handled our purchased. From the first moment we called the dealership and spoke to Tom, he was very easy going and asked us to come down that afternoon to talk through our option.

Sales

Tom was honest, informative and an all round nice guy who took a lot time with me. He made the experience of buying my car really enjoyable and I can honestly say I've never been happier to buy something!

Sales

I had very poor service from my local BMW dealer Sytner Chigwell with my previous car. I bought this car from Stephen James with excellent service from Tom Carey, the Sales Exec.

Sales

See comment in 1.

Sales

It was absolutely amazing . Sale person Vince was very knowledgable and present to speak to. The actual building was beaufullu presented and felt very prestige.

Sales

The staff at Stephen James were very accommodating. ????

Sales

Personal care, level of knowledge of the sales person

Sales

Very easy, they kept me informed about my car. Tom Carey was very nice and was always there to helped. Made my BMW experience lovely.

Sales

Excellent buying experience; kept fully informed throughout process.

Sales

I cannot fault the whole experience, (see answer above). On reflection-the cups could have been less chunky! If that's the only fault I could find then I think that says it all.

Sales

I was really happy with the Customer Service and how smooth the process went in purchasing the car.My BMW 1 series was delivered earlier than i expected and was in time for my birthday.

Sales

Courteous service start to finish.

Sales

Couldn't have asked for more, I was very well accommodated and delivery day was spectacular, I was shown around the vehicle and taught how everything works. Couldn't ask for more

Sales

Test drives were efficiently arranged and the staff were knowledgeable

Sales

Satisfying with service

Sales

Tom Carey delivered a fantastic service and provided great customer care.

Sales

very good helpfull the guy tom was vety nice very polite helped me alot

Sales

The care and attention to detail on all my questions were answered very clearly and professionally.

Sales

Really helpful advice & early delivery.

Sales

The salesman Thomas Carey was very welcoming, honest and was able to answer all my questions. In all very professional.

Sales

Best service ever and advised on the car on what is comfortable for me

Sales

Was kept in the loop the whole time. Warm welcome and great customer service.

Sales

Customer service received was very good, extremely friendly and helpful. We are very happy with the service especially at the branch in Enfield. I hope this will continue as we will definitely be coming back!

Sales

I was so happy with my whole experience at BMW from my first visit to the collection the sales assistant Jeff Small was amazing.

Sales

Excellent service

Sales

Super service. Very competent and polite staff