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This is my own personal opinion and also from my observations
Booked my car in, work undertaken, car returned, no problems. What more can anyone want?
did everything as required
Car returned with fault fixed
The car was kept overnight because they didn't have the parts in stock . Even though they have a parts centre or could get the parts delivered
I always feel good when I arrive there
Stephen James provide high quality of service is tailored to last need of customer sutisfaction
Work was done on the and to a good standard.
Really good staff and very knowledgeable
I have issue with oil level and smudge on car paint, these problem was solved promptly.
Matthew Porter was extremely accommodating and professional
The staff and service were absolutely perfect!
The service was very good fast and good quality
Usual high standard of service, but I would have appreciated being told I had not booked a "waiting" MOT as I had planned to wait while it was completed. As it was I had to leave, make my way home and return the following day.
Quick and efficient
I am not particularly satisified with my last interaction at my Running in Service.
I moved to Watford and found BMW service centres in Borehamwood and Watford to not provide even a satisfactory level of service and returned to taking my car back to Enfield where my car and I were looked after with great care.
They was couple of things...Nobody let me know I need to replace the battery and when I went to colect my car and pay the invoice I noticed that the battery was replaced... and second related with the head up display wrong quotation
It was fine very quick
I found the admin staff lacking attention to detail in customer service
Dear Miss Day, I am sorry to hear of the difficulties you encountered with your vehicle. If you wish to discuss these further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
They were quick and helpful
MOT was carried out in the time I was told , car returned washed
Courtesy car dirty and smelt of dogs.Car was due a minor oil service, which I didn't realise. The adviser could have made me aware and carried out the service while having my car but didn't. Didn't even inform me when I picked the car up.
Dear Mr Collins, I am sorry to hear of the issues you experienced when visiting the Enfield centre. If you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Staff very helpful and keep you informed of whats going on
As above, all handled very efficiently when I presented by car for work
Danny Mansfield is an amazing service manager, his knowledge and attention to detail was amazing. Very customer focused and great service, kept me up to speed and a very speedy service.
No quality. My service book wasn't stamped and on re-booking the MOT failure no conformation call was made to me to mention parts had arrived. Furthermore, I was waiting for over an hour for a wheel to be changed with no apology.
Dear Mr Loizou, I am disappointed to learn of the issues you had with regards to your visit to the service centre. If you wish to discuss these further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
My father and I have used Stephen james for over 25years even at your previous location london rd.
no wiper blades for my car could not clean car frozen pipes i expect u could not help that one
Just a nice experience
Service was at Bromley, not Enfield.
Tom made the whole buying process a pleasure. He was always polite and I never felt like I was being rushed or forced into choosing a model or purchasing.
Turnaround din one day.
When the work finished I was not informed on my telephone number, so I had to ring next morning to check if it had been finished. Apparently they called someone else's number!...
Stephen James managed to pass my car for MOT even when the windscreen washers werent working which I reported when I took the car in. When I picked it up they still werent working and was told to take it back and leave it all day. HOW DID IT PASS??
Dear Mr Luckin, I am sorry to hear of the issues you experienced with your vehicle. During the appointment for your MOT test, we cleared the washer jets and they were working correctly at the time of the test taking place. Unfortunately there must have been an underlying fault which has caused them to malfunction again. We replaced the strainer and also removed, sanitised and refitted the washer bottle. If you wish to discuss the issue further, please contact me on 02083440900. Tim Kwan
It took 4 weeks to get me booked in for my brakes to be looked at and they found they went faulty and were replaced. I had been driving on the faulty brakes for the duration that I was waiting so I'm hoping it wasn't something serious.
Dear Mr Kmita, I am sorry to hear of the issues with your vehicle. If you wish to discuss them further, please contact me at the centre on 02083440900. Kind regards, Tim Kwan
Staff are friendly and very helpful and having my car serviced was a smooth process.
I brought my car in the morning and i've been asked by the secretary whether i would need a shuttle to a station to go to work. Fortunately enough my client was near the area so i was dropped off there. Service was very good and i was treated well
Had to take my car back to get the job done properly
Dear Mr Brown, I am disappointed to hear that you had to return with your vehicle to have work completed. If you wish to discuss this issue further, please contact me at the centre on 02083440900. Kind regards, Tim Kwan
There was a problem with the rear brakes which was diagnosed and repaired very quickly. However a similar problem had been rectified 19 months (23,000 miles) ago so I challenged the bill. I then received a refund.
first class service
They understood the issues, kept me informed, explained all the way and resolved the situation
Because my experience was completely satisfactory.
I am satisfied that the correct work has been carried out and that the car has been expertly inspected
Polite, quick and all done with a smile
My car has been with Stephen James for nearly three weeks
Dear Mrs Pantelli, I am sorry to hear of the issues you have encountered with your vehicle. If you wish to discuss these issues further, please contact me at the centre on 02083440900. Kind regards, Tim Kwan
efficient and quick, always courteous and nice people.
I had to wait 4 to 5 days to get a 'courtesy replacement vehicle'.
would have been better if they could have dropped me back to my local office?
service/reception was a poor experience I was passed from one to another
Dear Mr Briffa, I am sorry to hear of your poor experience at service centre of Stephen James Enfield. If you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Your guys who I phoned to book couldn't tell me what the updates was all about. Why they had to update the software
Matthew in the service department of Stephen James is always extremely helpful and keen to help get me back on the road as quickly as possible when I have an issue. On this occasion he arranged a quick appointment to achieve this.
Because of the experience I have received
Dear Mr Kiziloz, I am sorry to hear if the problems you have encountered with regards to parts for your vehicle. If you still require any assistance with this matter, please contact me at the centre on 0208 344 0900. Kindest regards, Tim Kwan
Happy with the repair work on my alloys which wasnt the first choice as repair centre in Bromley said that it should go to Enfield. Having just bought the car in Bromley centre I would have expected that the type of alloy would have been known.
Easy to book service, collection and delivery required, supported by good service technician. They listened and delivered.
My car is running as I expected.
Work done promptly, kept informed, convenient opening hours.
Easy straightforward and very quick
Really nice people who made you feel like a valued customer.
MY QUARRIES WERE DEALT WITH IT.
Misleading insurance and lack of coordination between staff
Dear Mr Ariyanayagam, I am disappointed to hear of your poor experience at Stephen James Enfield. If I may be of any assistance, please call me at the centre on 0208 344 0900. Kindest regards, Tim Kwan
They know all about your own care problem probably better that the owner does
Everything was completed as promised.
Really good customer service
We were somewhat satisfied as the problem was eventually fixed. However the car was taken to them in November 17 whilst under warranty. Instead of investigating the list of errors from the diagnostics they just cleared the list. This has cost us more
Dear Mrs Tailor, I am sorry to hear of the difficulties you experienced when visiting the Enfield centre. If you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Great service from the crash repair team
Staff were very friendly, helpful and quick.
Dear Mr Cooper, I am sorry to hear of the issues you encountered with regards to your recent visit to the service centre in Enfield. If you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Staff are welcoming and explain what work is required
I had to wait nearly 45 minutes to receive my keys and once I went out to collect my car I noticed my car had been hit and had to wait over a week to get it fixed. Adrian was very helpful & because of his great people skills made things a lot better.
Very , but it was Woolwich
See answer to my first question - over the year I had been let down.
Dear Mrs Welch, I am very disappointed to hear you feel you have been let down over the past year. If you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
I really like that you do the work quickly and accurately.
Car collection and delivery
Stephen James had problems organising courtesy car, Took me having discussions with BMW Assist, who then contacted Stephen James. Do not accept that the replacement clutch/flywheel was not covered by Warranty. See coments in Question 1
As 1 above
I wanted to supply my own oil that was recommended by you and complied with all your specifications, I was told that if I did that my warranty may not be honoured and I would need to sign a disclaimer. So I paid £116 for oil that I could buy for £60.
Dealt with quickly and efficiently. Pleasant, comfortable surroundings to relax in while waiting for service.
always very efficient / good care provided
Adrian was on point every step of the way while Stephen James had my car for a diagnostic. His communication was excellent and really made me feel like I was a valued customer. Thank you Adrian.
Dear Mr Farooq, Thank you very much for kindly submitting your customer satisfaction survey with regards to your recent visit to the Enfield centre. While I understand you were satisfied with the service you received from the service department, I am disappointed to hear that you were not happy with the valuation you received from the Used Sales department. If you wish to discuss this further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Very happy with the service! Asked a favour that i didnt get but its fine :)
Good quick completed works
Good team of technicians Very clear translation from phone call to carrying out the repairs
It took me 10 minutes to get into you customer car park, then there were no parking places.
Mathew Porter was exemplary, very transparent with the process and although a long road to achieve the end result, we got there and I am very satisfied.
When my car was in for diagnostic check a short video was sent to my mobile,which was great but I had to phone to find what it meant and made sense once explanation given ,but this should have been explained before I left garage,hence score
i would have been completely satisfied but there was a mixup with no replacement car available at one of my bookings
Work was done on time, Staff involved were very professional in their approach, Cost of work was well judged.
Fuss free appointments and friendly staff.
Helpful friendly team
Yesterday was the best Turn around as my car was in and out in a few hours just as it should be
Dear Mr Sullivan, I am sorry to hear of the issues you encountered with regards to the level of communication you received from your service team manager. I understand the issue has now been resolved but if you wish to discuss it further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Found more problems with the car than I knew about. Agreed car was too old and not worth fixing.
I am very satisfied with the overall work carried out by the Enfield team
My experience at Stephen James was wonderful. Everyone was friendly yet professional. The level of customer service provided by Tom Carey my sales person was outstanding. Friendly, professional, not pushy, great product knowledge, went the extra mile
Vince knew what has was talking about and was very informative.
No complaints at all
Car was in good condition when I picked it up, the staff were attentive and made it an exciting experience
Jeff again was amazing, talked through everything without making it lengthy. Paul gave an excellent demo.
great product knowledge also finance dept first class service.
Came away with a new car within a couple of weeks and satisfied with the deal also.
Excellent customer service
Mike was extremely helpful and knowledgeable throughout.
Helpful guidance provided without any pushiness.
I was informed at every stage and the car was delivered on the date promised
Not pushy, but friendly and informed.Tom, the salesman was excellent too. Easy to talk to.
I was very satisfied with the service I received I was informed of everything that was happening awaiting my new vehicle.
Got really personal service. Very friendly and efficient
Mike was brilliant from start to finish
Easy transition with Vince Sorce
Tom helped me also due to my mobility Contacted me once he done everything he was doing along the way..
The salesperson, Tom Carey was very clear about the options and explained everything patiently and with good humour.. He also kept us informed on the progress of the build and the handover went extremely well as details of the car were explained.
Mike davis was the person who helped me get my car he called every 2 to 3 days untill the arrival of my car when i got in the for the first time he took me through it step by step very helpfull guy
Vince Sorce (salesman) very competent.
the overall contact with the dealership was good
Paul and Vince were excellent as always. This is one of the many cars we have bought from them. I would always go back to them in Enfield for the next BMW!
Was made to feel welcome by all the staff
happy with everything will definetely reccomend to others and continue with bmw as the years continue
Vince Sorce was fantastic
I felt the experience was frustrating because of the lack of communication. I was the one doing all the contacting to find out the delivery date had been changed by nearly one month
Stephen James as a dealership was great. They have lots of experience in client service and took all steps possible to agree a deal.
As mentioned above, Atif was great and so supportive! He even helped to register my car with my own plates so that i wont have to struggle after
I was made to feel really special throughput the whole process and especially when I picked up the car
Everything was fast and smooth