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Many thanks for your kind feedback.
No understanding of the issues even though I had also put it in writingThis led to a phone call asking me what was wrong a fault could not be found Then I was told they needed my phone as this is how the car accessed the internet
I was very satisfied on the day, but being a motobility car, I had been told that I would be contacted when the service was due, but this did not happen and I could have missed it completely.
I am sorry you were misled. The car will tell you that your service is due. When you are registered with Teleservices we will also call you so there is never a risk that you would miss a service. I am pleased that you were treated well on the day.
difficulty contacting initially, long wait to be seen when dropping off and picking up no update in service book or detail on invoice that car has been serviced don't know what has been done car valet was very poor and no reply to my call query
Brian McManus our Service Manager will call you. We have taken on board your comments and the individual with whom you dealt with is no longer with us. His communication skills with customers did not match our expectation. I apologise that you did not receive the standard of service we are committed to.
Minimum 90 point inspection should be done but I had a full service and my air con (cold) has not been working for about a year but was not picked up or addressed in service despite mentioning - post service my air con (cold) still is not working
My apologies that you have been inconvenienced. Our Service Manager will be in contact to sort this for you.On opening hours we are open from 8-until 2 pm on Saturday. We used to stay open until 4 o'clock but there was no demand. Also to avoid inconvenience why not avail yourself of our collection and delivery service or loan car options?
Made us feel as is we were responsible for the faulty sensor and that BMW were doing us a favour in fixing the problem for free! The car was only 4 months old when the sensor problem appeard! These things could happen to modern card with many sensirs
Please accept my apologies and thank you for your feedback. Sadly we have had more than one example of a Service Team Manager not doing what we would expect and have had to part company with the individual concerned.
I booked the car for 1 day and the car was kept there for 2 days.I was told that the issues were all resolved,but when I picked the car up and drove it,the problem was still there.I called 3 times,no one called me back.Will bring it back but was away
Our Service Manager has spoken to you and explained that the two issues are not related. We are happy to have another look at the car. We did contact you after the visit and invited you back in. We are as keen as you to resolve the issue for you.
The experience of getting an MOT and service was straight forward; I felt appreciated and looked after.
I was happy with the staff who took the job on but the work carried out was terrible and car was not given back clean .
I can confirm that it is our policy to offer everyone a test drive. Please contact Paul Chitty our used car manager regarding your accessories. Glad that the Bodyshop did a good job. I apologise that you are not happy with our used car team and shall take this up directly with Paul.
The invoice has recorded the incorrect mileage on the car
Please accept our apologies for this human error. Our Service Team Manager noted the mileage from another car he was handling. Hopefully you are now happy that we have rectified the error on your invoice. Thank you for bringing this to our attention.
Because i treated well and dealt with as a valid customer.
Perfect from start to finish
Many thanks for your positive feedback and for taking the time to complete the survey.
As usual a first class service provided
Because of customers service
quickly dealt with both the service and an additional issue I needed fixing - first class - Adrian was first class too.
Many thanks for your positive feedback and I shall pass your comments onto Adrian.
The service was outstanding as the person dealing with my car went out of his way to ensure customer satisfaction and service.
A very good all round service provided from start to finish.
Adrian was great. Fantastic service.
Thank you for your positive feedback. Adrian and his team will be delighted.
The technician that spoke to me and informed me of the work being done was first class
thank you for your feedback and delighted our pick up service worked well for you.
Everything went very well right from my arrival at the Garage. I waited for horu and a half doing my work in my computer. had a coffee. After service, the car felt very good while driving back home.
Thank you for your positive feedback.
Experience of SJ Enfield was generally good. Although, handed my keys over at 8am and my car wasn't taken in to the garage until 8:30 whilst all the mechanics were standing around drinking tea for 30 mins. Service clock also wasn't reset properly
Service carried out on vehicle was fantastic and reasonably priced. Service rep kept me informed at all times about my vehicle.
Thank you for your positive feedback.
After the alert appeared on my car i immediately contacted bmw assistance,who was very quick to put me onto a technician who then told me it was a computer fault,and i had nothin to worry about,and to contact my nearest branch,which was stephen james
Pease accept my apologies as our trainee reservationist was confused and thought you had a "M " car not a 140M. I can see how it happened but that is no excuse. Additional training took place this morning.
Was contacted by BMW, they collected car from my house and then delivered back to me when service completed.
We have not been given the detail of what had been done. We had Toyota before and every service they gave at least itemised list of checks that carried out by mechanic. Like checked disk, disk pad, filter so on. "All checked" isn't enough.
I am sorry you believe you were not advised what work was carried out. Your invoice clearly states that we "carried out oil,fuel, air, microfilter, vehicle service check, all OK." I will ask our Service Team Managers to ask every customer if they are happy with the explanation.
I was booked in for just a brake pad change and agreed to wait this took some two hours which I thought a bit excessive - they also lost my service record book !!!
Please accept my apologies that the job took a bit longer than anticipated. On checking our files we have no record of you having an issue with the service book. If you would like us to order a replacement book please contact Brian Mc Manus.
Staff were very polite and provided great service.
Thank you for your response.
Easy to book an appointment in very reasonable time. Problem was fixed on day. No further problems. Allocated guy at the time very helpful and pleasure to work with. No problems. Easy in and out experience. Everything f you could want
Many thanks for your comments.
Very friendly.excellent service..????
I waited longer than estimated 3 and a half hours rather than 2 and a half as told. Parking at the service centre is also problematic; I had to wait while other cars blocking mine were removed on completion of the service and MoT.
Adrian the service manager was very friendly, helpful in answering my questions and he also offered to call me to let me know when my car service was finished and ready to collect.
Friendly customer service team
The car felt sluggish after the service but feels better now.The interior of my car is beige and it had a few finger print type marks around the centre console.There was also a raisin on the floor in the driver foot-well and I don't eat in my car.
Welcomed at the gate and directed to a parking bay. Greeted with a smile & welcome inside. Provided with a time frame and a comfortable seat to relax, coffee and biscuits. Car was completed 30 minutes earlier than expected.
Service was delivered within desired time and provided comprehensive feedback.
My issue was handled professionally and quickly by he dealer
Many thanks for your feedback and I do hope you continue to use Stephen James.
Friendly knowledgeable service from booking to collection. I arrived before the centre was open but was welcomed in and seen as soon as possible. Very efficient.
Thank you for your comments. In the case of an emergency we will always try and squeeze an extra job into the day.
Very good service
Thank you for your kind response. I am happy we were able to meet your expectations.
All the members of staff were professional and, friendly and helpfulet.
Thank you for your lovely feedback.
Very professionally dealt with by all staff from the front desk to the service technician. NO COMPLAINTS. Very happy thank you Stephen James.
Very helpful as always
Thank you for your feedback and apologies that you had difficulty being put through to the right person.
Many thanks for your positive comments. We appreciate you taking the time to let us know as it is motivational for the team.
They were meant to service my car e.g top up/ change the oil ect.. 6 weeks later the oil indicator is flashing on the dashboard telling me the car needs oil... so I have ended up toping up the car myself... I'm not happy!!
I am sorry you seem to have experienced some difficulties with your car. On checking our records we did a brake service for you not an oil service. This should have been made clear to you. Also it is clear that the different issues you have had are not related. If you have any queries Brian McManus will be more than happy to take you through the issues.
We truly felt the BMW experience was luxury. It was the Emirates experience but in the motor trade. No pushy tactics, & upmost respect when greeting myself or wife. Nothing was too much. RoyaltyAfter sales Service - Let down customer big time.
I am sorry you felt patronised by our front desk and have asked my Service Manager to use your experience as a case study to make sure it does not happen again. Thank you for your very clear feedback.
I was completely satisfied with the way BMW have taken care of me while my BMW 1 series was being serviced, very nice and kind people, I really like the little video showing me the tyre tread and brake disc size.
Many thanks for your positive feedback.
Amanda was very informative and att6entive
Thank you for your kind comments and for your loyalty to the brand.
Not enough of a documented breakdown of what was done/checked/replaced on end of warranty check. No breakdown of actual parts replaced ( part no. etc ) for the fault found. This needs to be better.
I will speak with the person who dealt with you. Please accept my apologies and all this should have been explained regardless if it was covered by warranty or not.
The service manager was so polite.one of the best customer care I have received being with Stephen James in 3 yearsSorry forgot his name
I feel for the money I spent on this car things could have been dealt with better.I had to bring the car back for a few issues ( sunroof, ambient air, windscreen wipers ) it took 8 days and i'm still not happy with the ambient air working correctly
Scott and John Were great, A real credit to the company!!
Thank you for your response which I shall pass to the people responsible.
The service met my expectation. The service Manager was polite and attentive
Adrian Cretu was very polite and helpfull and kept me informed during the day and for the first time ever when i've had my car in a garage he rang me to give me an update instead of me having to ring and ask.
Great service and great people
Many thank for your feedback which I shall pass on to the team.
You're service is excellent
Thank you for your positive response. It is feedback like this that makes the job worthwhile.
Customer service was excellent
Thank you for your most welcome comments.
All my queries were looked at and a response given
Many thanks for your kind comments.
I found the service to be very efficient and professional
Thanks for your positive review. We will keep trying that bit harder as we want you to be 100% satisfied not 94%.
I booked my service but wrote the wrong date itn my diary and turn off on the wrong day the person dealing with my car managed to fit me in and the car was serviced on the day I turned including in the car delivered to my home
Delighted we could accommodate you on the day and that we delivered a good service.
That's my first visit at BMW Stephen James Enfield, and I'm impressed-very nice and good servis servis, many thanks to the team who rapper my car and specially to Mr Brian McManus.
Hopefully this will not be your last visit and it is great to hear that Brian looked after you so well.
Great service from Adrian Cretu, competitive pricing and a good experience all round.
Adrian is delighted by your positive feedback.
No paperwork to actually tell me what work was done on the car. It might be stored somewhere on BMW computers but I, the customer, has no record of the work done. Also service manual not completed
There is no excuse for your Service Team Manager not reporting what was done as this is our standard practice. He is on holiday so I cannot check. However, I have arranged for a copy of the work carried out to be sent in the post to you. The next time you are visiting us please let us know about your service manual and we shall fix. Please accept our apologies.
Went to the parts dept, was kept waiting for more than 15mins as the guy was busy chatting with another customer about how lovely his car is and completely ignored me until I testily said "excuse me" before he attended to me, very unprofessional
Very disappointed to hear about your experience in parts. I have raised this with the Manager. Glad you had a courteous and professional experience in our Service Department.
Very courteous and good communication. Picked up the car and returned it same day with the upgrade completed satisfactorily. Great service.
Many thanks for your positive comments.
It's the best costumer service and after care service than any other brands thank you very much very helpful stuff
Thanks for your wonderful endorsement of our service. This is we strive for.
PLEASED WITH SERVICE ADVISER
Tim abbot who was dealing with me was very kind and very helpful. Explained what issues was with my car and also help recommend how i can deal with the issues.
Unexpected repair and was dealt with very quickly
Thank you for your positive feedback.
I have had the pleasure of having Tim Abbot as my point of contact throughout my visits to the repairs dept. He goes above and beyond customer satisfaction and he is extremely understanding and supportive. I cannot recommend him enough, a true asset
Courteous at all times. Shuttle car back to Enfield Town.
Thank you for your feedback. We appreciate your comments and do try to keep our labour charges as competitive as possible.
Great and fast service
Thank you for your great feedback. It is much appreciated and I shall pass it on to the team.
Satisfying with service
The care and attention to detail on all my questions were answered very clearly and professionally.
Tom Carey delivered a fantastic service and provided great customer care.
very good helpfull the guy tom was vety nice very polite helped me alot
Really helpful advice & early delivery.
The salesman Thomas Carey was very welcoming, honest and was able to answer all my questions. In all very professional.
Was kept in the loop the whole time. Warm welcome and great customer service.
Best service ever and advised on the car on what is comfortable for me
Customer service received was very good, extremely friendly and helpful. We are very happy with the service especially at the branch in Enfield. I hope this will continue as we will definitely be coming back!
I was so happy with my whole experience at BMW from my first visit to the collection the sales assistant Jeff Small was amazing.
Super service. Very competent and polite staff
They was very helpful and gave me updates all the time and catered to my needs.
I dealt with Tom Carey, after my first visit he emailed me a video of the car I had been looking at confirming cars features, this was a great idea and it enabled me to show my husband.
Constant updates on car statusFriendly and polite serviceCredit to Tom Carey for great customer service throughout
My salesman Jeff Small, was extremely helpful and professional. He guided me through the whole process, explained everything thoroughly to me and showed me all the features of my car upon collection. Jeff gave me the best customer service.
I purchased my car from Stephen james enfield, from vince source... he was so helpful, polite and always happy to help. as a family we are extremely happy with his service.
I was kept up to date with vehicle delivery prospects even when the news was not good.
Jeff from BMW Enfield was very friendly, professional and informative. made me feel like a valued customer.
All members of staff were helpful.
Professional staff very welcoming... broke it all down for me to understand.
I was kept informed all the way. Tom was extremely helpful and professional.
The sales representative that was dealing with us was very professional and informative and also there was a few things he went out of his way for in order to make me as a customer feel satisfied.
Every thing was as perfect as a BMW.
From the moment I visited the showroom I was shown courtesy and treated in a respectful and professional manner.
Gary Franks was incredibly professional in his approach throughout the purchase process. He has gained our trust (my wife and I). In addition, the young man who talked us through the controls and the car features was outstanding.
Very prompt and courteous service.
Very friendly, helpful, patient and knowledgeable staff ??
Great team, very helpful friendly and made this a pleasant experience
The car had minor damage on collection. Chipped doors and scratches to the upholstery.
I was kept informed though out the whole process.
Very experienced, helpful and knowledgeable team
Care and attention taken to present and explain vehicle
From initial enquiry to collection of the car first class service from your sales team
we built up a good relationship with BMW
Vince my sales rep was more than helpful and really helped me out when choosing my new car. Great service and will continue to come back. Great coffee too!
All the staff were knowledgable and helpful, especially Tom Carey who was the salesman who dealt with me.
Highly competent Sales Representative and he was able to explain details of the BMW car for my needs
Gary Franks made the process very easy.
The service it was good and help fully
This is the fourth car that I've purchased here. The service is always excellent. Very thorough process - expectations are properly managed.
Good sales person and management
No negative experience at all
Vince was thorough as always.
Good sales team including Managment. They really looked after me and was a pleasure working with them to get my new car
Excellent customer service from sales advisor Vince Sorce - Stephen James Enfield. Very helpful and attentive staff members, with swift vehicle delivery.
From the moment I walked in to the moment I collected my car I felt that I received excellent treatment