Nice costumers service

Service was carried out on time and returned.

Work carried out on time and as scheduled.

The price of the filters is extortionate. The unit price for labour is unexplained.

I have recentley moved to Watford and used the Watford and Borehamwood branches of BMW and foudn their service to be under par. As I used to live in Wood Green, I had always used Stepehen James Enfield and I will continue to even if I have to travel.

Service was efficient, friendly and timely. Only reason for no higher rating is high price - paid a lot for new brake pads and shoes

Very good customer service.

service department was good easy

expensive

It took them 2 days to look at my car

The car collection and delivery service are strong points. The car came back cleaned in and out.

The parking is a nightmare, and nobody there cares about moving their car, people just block you off, and my car was scratched both buy the cleaners, and by someone in the car park as there is zero space.Back to Stevenage Spec Cars.

See above.

Nice air conditioned waiting area, tea and coffee. Great facilities.Only thing I would improve is more courtesy cars to be available.

See above.

Friendly. Courtesy cab to station great idea. Only wish you could get back in the evening

Repairs to the car were done efficiently results very satisfying.

The service dept was happy to fit us in without much trouble

Too many inconveniences. My car was picked up without a courtesy car being dropped off which delayed my brakes being changed for a further week, which could possibly of had an affect on my break disc costing me more money

As usual the service was done efficiently, well executed, & good communication from the service advisor

Thanks to Laura or Louise that dealt with me - fast, efficient and friendly service.

re assurred me,professional service and catered for my needs

Matthew, at BMW in Enfield, is professional, courteous and knowledgeable. He gives excellent customer service and always ensures that my car's issues are resolved promptly

as above

The car was done very fast

Car repairs completed in time

I was asked to bring the car back at Stephen James' convenience to correct an error made while the car was in Stephen James' care - they kept the car for two further days and could not fix the problem. The problem is outstanding.

Again nothing is too much always get my car back and resolved

Most satisfactory & always let me have a courtesy car.

Everyone was very welcoming and prompt. I didn't have to wait and the whole experience was seamless. Was efficient and felt my car was well serviced.

Car is still changing gear when stationary

The car was not cleaned after the service. There www oily fingerprints left on the body work and the inside was not even vacuumed

Always do a good job

Done on time, and all very professional at the dealer's service point

Only because I get looked after and feel very good when I'm there

I emailed Stephen James shortly after my service as the experience was very professional throughout and was keen to commend both the service and the people within the business

Great service and great front desk people

Everything was resolved and Lauren Seymour was fantastic & competley understood what I needed & tailored my service to my needs

I have been treated with patience like a valuable customer! The person taking over my car for service was very nice to me, and to my daughter as well! That's an extra! Thank you!

AS above everybody I met was very helpful from the part exchange department, to the man to let me test drive the car, to Jeff who sold me the new BMW and finally the man who demonstrated all the features on my new BMW

You was extremely professional from the operator to the service department I wished I came to your showroom first instead of Finchley

Vert helpful and friendly staff despite me turning up very nearly late due to awful traffic.

Stephen James is superb! Responsive, supportive, helpful, friendly, reasonably priced and a big cut above other local franchises.

Professional

In addition to question 1, I asked for the reason why my vehicle was released without any oil. It has now been a few weeks and I have not had a response. Also, When I called to report problem, I left several messages and no one got back to me.

After less than 100 miles after the service - Oil light came on due to minimum oil level - required 1L of oil- Oil service light came on an remains on- Brake fluild warning light came on remains on-The service warning indicator now is on

N/a

Very quick service polite staff

See answer above

See aboveseen too quickly as well as above comments. And they washed the car

No fault at all

I was very satisfied on the day, but being a motobility car, I had been told that I would be contacted when the service was due, but this did not happen and I could have missed it completely.

Excellent service

No understanding of the issues even though I had also put it in writingThis led to a phone call asking me what was wrong a fault could not be found Then I was told they needed my phone as this is how the car accessed the internet

difficulty contacting initially, long wait to be seen when dropping off and picking up no update in service book or detail on invoice that car has been serviced don't know what has been done car valet was very poor and no reply to my call query

Minimum 90 point inspection should be done but I had a full service and my air con (cold) has not been working for about a year but was not picked up or addressed in service despite mentioning - post service my air con (cold) still is not working

Made us feel as is we were responsible for the faulty sensor and that BMW were doing us a favour in fixing the problem for free! The car was only 4 months old when the sensor problem appeard! These things could happen to modern card with many sensirs

The experience of getting an MOT and service was straight forward; I felt appreciated and looked after.

I was happy with the staff who took the job on but the work carried out was terrible and car was not given back clean .

Because i treated well and dealt with as a valid customer.

The invoice has recorded the incorrect mileage on the car

Perfect from start to finish

Because of customers service

As usual a first class service provided

quickly dealt with both the service and an additional issue I needed fixing - first class - Adrian was first class too.

The service was outstanding as the person dealing with my car went out of his way to ensure customer satisfaction and service.

A very good all round service provided from start to finish.

Adrian was great. Fantastic service.

The technician that spoke to me and informed me of the work being done was first class

Everything went very well right from my arrival at the Garage. I waited for horu and a half doing my work in my computer. had a coffee. After service, the car felt very good while driving back home.

Buying my car at Enfield was made so easy, all the staff were very helpful and always very friendly

Great professional service

Completely satisfied, professional, fast efficient and friendly service by Jeff who I mainly dealt with but also Hassan and Paul which was very helpful and gave comforting outstanding service!

Regular calls and emails from Tom Carey with progress updates. Clean, welcoming dealership with polite staff.

Hot chocolate was good!!

Very satisfied how everything was arranged.

very knowledgable as well as very professional

Smooth process - everyone is so friendly and helpful!

We was very satisfied with they way the Tom Carey had handled our purchased. From the first moment we called the dealership and spoke to Tom, he was very easy going and asked us to come down that afternoon to talk through our option.

Tom was honest, informative and an all round nice guy who took a lot time with me. He made the experience of buying my car really enjoyable and I can honestly say I've never been happier to buy something!

I had very poor service from my local BMW dealer Sytner Chigwell with my previous car. I bought this car from Stephen James with excellent service from Tom Carey, the Sales Exec.

See comment in 1.

It was absolutely amazing . Sale person Vince was very knowledgable and present to speak to. The actual building was beaufullu presented and felt very prestige.

The staff at Stephen James were very accommodating. ????

Personal care, level of knowledge of the sales person

Very easy, they kept me informed about my car. Tom Carey was very nice and was always there to helped. Made my BMW experience lovely.

Excellent buying experience; kept fully informed throughout process.

I cannot fault the whole experience, (see answer above). On reflection-the cups could have been less chunky! If that's the only fault I could find then I think that says it all.

I was really happy with the Customer Service and how smooth the process went in purchasing the car.My BMW 1 series was delivered earlier than i expected and was in time for my birthday.

Courteous service start to finish.

Couldn't have asked for more, I was very well accommodated and delivery day was spectacular, I was shown around the vehicle and taught how everything works. Couldn't ask for more

Test drives were efficiently arranged and the staff were knowledgeable

Satisfying with service

Tom Carey delivered a fantastic service and provided great customer care.

very good helpfull the guy tom was vety nice very polite helped me alot

The care and attention to detail on all my questions were answered very clearly and professionally.

Really helpful advice & early delivery.

The salesman Thomas Carey was very welcoming, honest and was able to answer all my questions. In all very professional.

Best service ever and advised on the car on what is comfortable for me

Was kept in the loop the whole time. Warm welcome and great customer service.

Customer service received was very good, extremely friendly and helpful. We are very happy with the service especially at the branch in Enfield. I hope this will continue as we will definitely be coming back!

I was so happy with my whole experience at BMW from my first visit to the collection the sales assistant Jeff Small was amazing.

Excellent service

Super service. Very competent and polite staff