Stephen James Enfield Star Rating
Sales
12 comments from 21 reviews
Service
54 comments from 152 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"I have been very pleased with them"
"The timescales were very accurate."
"Very very friendly staff and the service department contact who I dealt with was excellent."
"The repair not completed on 1st visit. The stitching on seats drivers and the brake fluid level is now low"
"I have experienced lots of problems inluding waiting 4 hours for a tyre only to then be told that they didn't have one. I am disappointed with the Aftercare , it is quite poor."
"No parking bays available on arrival. Feel £100 to check the battery is pretty steep."
"Darren was incredibly helpful and keep me informed throught out."
"terrific staff"
"My car was originally booked in December 2011 to have gear box rest under warranty, The dealership said there were no faults 2 months later I had to take my car back to have the gear box reset as it was almost un drivable and had to pay 500."
"they are friendly and brilliant"
"Service department forgot to return my car then closed for the evening leaving me stranded at work. Only by contacting a salesman was the car eventually located and returned to my place of work. No apology or explanation has since been given."
"There are thirteen things wrong with car that still haven't been corrected."
"I was booked them to collect my vehicle and a courtesy car. They then cancelled the appointment. When they turned up later they did not give me a courtesy vehicle. They did not update the service book. They said that i would have to drop it in."
"Very good costumer service from the first minute I arrive to the person that made all the arrangement Barry who was very helpful and polite WELL DONE"
"Quoted extortionate prices, car has had to go back 3 times."
"I have had my BMW only 4 months and already there has been a problem."
"Staff were very polite, friendly and professional. When I collected my car, it was left outside in the rain with my drivers window fully open Shuttle service was not available to collect me despite paying nearly 1000 on a service repair"
"As always the service from S James Enfield was excellent, with the service manager second to none."
"I went early and was told that it would take approx 1.5 hours. The job actually took nearly 2 hours."
"Always receive first class service. In particular, Brian McManus at Enfield SJ is a credit to BMW, efficient, polite and informative."
"Kept me updated and prompt return of my vehicle and repaired"
"They were very good."
" I asked if the service was required on the vehicle they said no. They did not give me any advice on the service. I still have the noise on the dashboard. They have not found the problem. I would not recommend them at all."
"The service was very good but they have been un able to find the fault."
"very organised and provide a very organised and efficient customer service."
"Not a 5 because they said they would valet and clean the car and they didn't vaccum it inside."
"I had only just bought my BMW when it broke down and i was left for 2 days without a car this was not good enough."
"no contact with dealer other than to tell them the works are running late because they started on it without sufficient time"
"High standard"
"I phoned them to arrange the service they were supposed to picking up and dropping off. I was sick and made a new appointment with them. They then turned up on the initial appointment. They took the vehicle on this date Continued.,,,,,,,,,,"
"Requested service MOT whilst I wait. Took much longer than the 9o mins promiosed nearly 2 1 2 hours. Had booked brake fuild change but recorded by service department nor the RMC."
"Very professional"
"3 noise issues as mentioned at the start of this survey only one was addressed found during the service visit but general vibration noise from arir filter area still there"
"I was so impressed they are getting better and better."
"Really friendly, welcoming. Fantastic."
"I was told it would take no more than 90 minutes but was there 3 hours. No contact from the dealer to let me know what was going on I was sat at the dealership.."
"I have always been happy with the attention i received from the sales people.They were very effeiceint and they made sure my service book was made up to date."
"I asked to be notified of the work to be carried out on the vehicle but contact from the dealer. On collection they advised more work needed to be carried out for example a health check etc."
"It is very good with the exception of getting through to them. the call center did not call me back at all this lead to some frustration."
"They were incredibly helpful in an emergency situation."
"Was not satisfied with answers received as not correlated to the purpose to which I brought the vehicle in for"
"All staff were helpful courteous."
"the foot rest on the left of the brake pedal had a black oily foot print on which showed up badly on the light coloured carpet . everything else was ok"
"Shortly after the service I was required to drive to Yorkshire, after 30 minutes driving on motorway the tyre warning lights came on, I stopped to check found one tyre with 41psi, all others below 36psi. Did they forget to check tyres"
"Excellent service very attentive"
"Failed to advise that car was ready and being returned"
"Long wait time Staff did not keep me updated with progress of work as requested. As a result I was late for work which was extremely disappointing."
"When the service was carried, I asked for my service log to be completed. When I took it home, it had not been completed, and now I am trying to sell the car, and I have an incomplete service history Very annoying indeed"
"I dropped my car at Stephen James Enfield for its MoT I was surprised to receive a call stating it had failed due to a damaged rear. They then tried to charge me £525 to replace it Way overpriced for that tyre. Needless to say I went elsewhere."
"get tea and cakes"
"You treated like a child that does not know anything."
"No indication of price given beforehand very expensive , gave vehicle back with defective screen washers so had to return the vehicle. To be fair, they did try hard to put it right collecting the vehicle and loaning a car but was disappointing"
"fantastic"
"Long term client with Stephen James who are always polite and helpful"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Car came earlier than expected which was great. Our sales exec Jason was brilliant, kept us well informed and very professional."
"Good experience"
"The salesman who dealt with us was excellent, friendly and approachable"
"Simon Harniman was very helpful and attentive."
"I would like to thank Mr Simon Harniman for all his help and assistance"
"Attitude was not good in finance department"
"It was very good."
"there was no pressure and my question where answered in full"
"It was later than expected. The customer is very happy with the service they have received at the dealership"
"The Service by Vince Sorce was brilliant. Always kept me updated with what was happening with the car."
"Vince was very helpful, a true gentleman"
"No models in showroom, no brochures available, did not point out therte was a discount for additions"