Very good service. Thanks to Lorraine for arrange a courtesy car for me while my car have been kept overnight for repairs.
It was speedily done and I even got a video clip of the service by email- outstanding!
Finished the job in time snd early
The service should having taken approx an hour but was closer to 3 hours
Only the cost of the service stopped me from giving BMW 5 Star
as above the only thing is they called me to say the car was ready when it needed to be cleaned which took another hour of me just waiting around
Friendly and efficient experience
Good , efficient customer service
Not fully satisfied because the service isn't much goiod...
very profesional and courteous establishment complementing great cars
As there was an issue with the online booking and my time arrangement to book in for the service I was told it couldn't happen. But the customer service reps managed to accommodate me and I had to wait for an hour. He was helpful.
Great service, as always. That's why we return
Very happy. They now my car and I'm confident leaving my car in there care.
All work done promptly and efficiently.
The garage always try and add unnecessary service items to bump up the cost of service
It was only a first service for my vehicle but nevertheless dealt with in a very friendly, professional and efficient manner.
The car was not entirely clean when I picked it up!
Valeting was not up to usual standard.
Always use them and always customer focused, polite knowledgable staff. Fair pricing.
Mathew Porter was incredible. So helpful and would only go back to him. everything is communicated perfectly. He is the best service adviser i have every used.
I was kept up dated while waiting, staffs were very friendly and good communication.
Had to pay for an oil change without changing the oil filter because they forgot they didn't have the filter in stock and drained my car oil before checking.
I was not happy with £602+ Charge for oil service, is too expensive
The car service was quick and I was kept informed during the process
My car went in for work and the person who handled my car never called me to give me an update with the progress or what went wrong with it and on the day of collecting my car I had to wait long because they said they can't find me on the system
Have not solved the problem with my car, no contact regarding it at all.
This is the 2nd time in a row I've had issues at BMW Stephen James. This time we have been overcharged, booked the service in through the website at the prices displayed but yet again we have been charged different more inflated prices...
Problems with vehicle, almost a year, nothing resolved.
Everything was done to expectations, and additionally the work was completed more quickly than expected. The service staff were very friendly, helpful and efficient.
They explained everything they were going to do with my car.
The valet is not very good
Car was picked up and returned on the same day despite some staffing challenges apparently.
The service and alloys were perfect but unfortunately when I took the car, the man, I think called Dan or Darren who looked after the service part wasn't that friendly and quite rude compared to the lady who did the alloys part. Just be nice.
The agent I spoke to was polite and knowledgable
See above. Plus was delivered with battery replaced warning light. Stephen James rectified fault (new battery) and provided compensation.
We were always always welcomed with pleasant smile and your representative have been very helpful and friendly
The sale rep was very welcoming and accommodating.
From beginning to end the staff at Stephen James, Enfield, were very helpful, knowledgeable, polite and genuinely wanted to please the customer. Excellent, well done!
fun experience the videos made me feel very special haha
It was the first time we had bought a brand new BMW and the whole process was made uncomplicated and all our questions were answered.
Nicolae was attentive and customer focused, He is a real asset to your firm and takes service levels very seriously.
The sales person went beyond and above the explain to us the process step by step
Once my deposit was placed, communication with the salesman was poor. Although he would respond relatively quickly there was zero consideration. I asked questions and the answers I received were the absolute bare minimum.
Treated very well. ????????
Mike the sales person was easy to communicate and email communicate was great update about the new order of the car
Stephen James Enfield
Enfield
