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I have gone to other BMW dealers and was not happy with the service. The Stephen James branch experience has kept my business and i am very happy with the customer service there. I travel past other BMW dealers just to come to the Enfield branch.
Good friendly service
The service experience was great. The car could have been cleaned as the cleaning bay was certainly open for sales cars. But safety first.
Good competent service.
No problems with the car & I was kept informed of the process.
Reliable and on time
Same answer as for question 1
Danny's amazing service, I ended up saving money and spending less than expected, the excellent video and follow up email sent to me detailing my vehicle inspection which was thorough and well conducted by the mechanic.
The young man who processed the booking in of my car was knowledgeable and very patient. Explained things carefully and called to let me know next steps as promised.
On my last visit in the brunch I was served by Tim if I can remember his name. He was very good and clear with me from sending the car in the morning and picking it up later that day. Very understandable and professional.
Efficient and friendly services. Tim, the BMW staff, was polite and professional in managing my case.
Always been good to us even when problems or issues have occurred.
Danny went above and beyond when I thought I had a related issue to the work they done. It was demonstrated that the problem was unrelated but this did not stop Danny from trying to help. He fully embraces the ethos of Customer Service.
I new what the problem was and needed my car back by tomorrow. Gave a quick diagnosis fixied it and had it back same day
Organised, no hassle, quick, nice staff
Very clinical set up very impressive and also kept informed by your Customer service representative as to what was going on and been done thank you
I brought my car in for a re-call fix and unfortunately I needed to bring it back once more afterwards, Mathew was extremely accommodating and understanding of the matter and I was really happy with the customer service he provided me
Full service done in 3 hours
Service Advisor: Matthew Porter - Who I have dealt with going back years now has always upheld the highest level of professionalism for BMW's ethos for outstanding customer service and satisfaction.
Great customer service and kept updated as to when my car would be ready for collection which was within 24 hours.
Job done very well
I was apprehensive going to the centre,but was relieved to see everything being carried out according to covid guidelines.
The body shop team did an exceptional job.
All very straightforward
Efficient friendly reliable. Absolutely first class COVID procedures in place for drop off and collection. I am extremely vulnerable so my wife visited and was incredibly impressed. Well done S James
Over all a very quick professional service
Feel like it's great service, from purchasing my car to servicing it, I've only experienced excellent customer service
Very satisfied, Lauren had been great all the way through.
Contacted by Stephen James to book recall and advised and updated.
Excellent customer service.
Dropped off my car and job was completed in just a few hours, great customer service and super friendly team. I am now on my 4th BMW and wouldn't change to another make.
Mainly because of the reasons given above. Despite everything was the smoothest easiest service I ever had . Thanks
I felt valued as a customer, would definitely recommend
An efficient experience. Car was sorted out quickly. Excellent Covid procedures in place.
I didnt have to wait too long for someone to answer my phone call and deal with the issues on my New vehicle. It was swiftly booked to replace the defective parts.
Service was carried out timely, to my knowledge correctly etc
Efficient service given
Feel valued and cared for thank you
Great prompt communication and transparency
As mentioned the initial contact wasn't the best but later going through John Cotrim everything was sorted out. I must say John was brilliant with his customer service.
Matt Dealt promptly and efficiently with the issues. My creaking noises have now disappeared making the car completly different.
Ultimately the staff at Stephen James did go the extra mile to ensure that I was able to collect my car despite my being delayed and arriving way after closing time on a Friday.
MOT and Service all done as booked and without any delay
Workshop was clearly very busy but all the work carried out was done quickly.
My service experience at Stephen James Enfield was absolutely admirable. My car was collected for service, MOT and Heath check on time and expertly dealt with. I was kept informed about the progress. Full marks to the service department.
Excellent service delivered on time at this difficult time due to the pandemic.
It was quick and easy no fuss
Service was done thoroughly and on time. Also appreciated the video and report of the car that was sent as part of the service.
Great attention and care personalised service
Excellent customer services by Tim Kwan
Felt safe and looked after
Because you did a good job, and kept me updated while you did it.
I had no adverse issues to report. The team were polite and carried out the service to my complete satisfaction.
The problem was diagnosed and rectified in a timely manner.
Very efficient and courteous service.
Very happy with the service provided
Happy with worked carried out
Customer service was great
Straightforward service experience
I've given five star because of the customer representative who assisted me is name is Atif from BMW Enfield he's been brilliant to help me from the beginning to the end of the purchase of my new car . I would love to recommend everyone to him
Vince was excellent as always well done
George kept me up to date with my order and expected delivery time. He went above and beyond to ensure that I received my car in timely manner. Knowing he would be off, he handed me over to his colleague Nicolae Jurca (Nick) who was equally friendly.
Understood my needs, explained everything in detail. Vince at Stephen James is amazing at his job, this is the second time he has looked after me and was the main reason I returned to BMW this year!
Always attentive and friendly - keeping me up-to-date
Vince was thoroughly professional in my dealings with him. He listened to my requirements and advised me accordingly without being too pushy or dogmatic. I was almost always able to get through to speak to someone when I phoned. Good communication
See above. The showroom is also well laid out, good parking, welcoming reception desk, and even with COVID limitations made me feel welcome and as comfortable as possible
Completely satisfied as the sales rep was very friendly and informative
During all the delays the centre and sales team did exceptionally well given the circumstances outside of their control.
I was always every step of the way about the progress of my car , which couldn't of been easier for the staff in the middle of the COVID-19 pandemic.
Handled professionally and kept me updated.
Everything went well from the first enquiry ungil we collected the car. Thanks to Atif.
The salesman Vince source was so helpful discussed everything step by step
The process was straightforward and COVID secure