I have rang the Service desk on several occasion asking for assistance, they told me that I would get a call back regarding the Safety call and was told that someone will call, well I'm still waiting for the call back.
Dean Agass at Stephen James very helpful and efficient, friendly and is the only person that has tried to help me. Stratstone BMW CHESTERFIELD ABSOLUTELY USELESS!!!! They have ruined my trust and faith in BMW!! Definitely will not buy another BMW!!!!
My expectations were correctly set and then met
My car was damaged during service and I reported the problem back and not received any response for last 9 days. Please contact me for more details of the incident. Thanks Harshal
Price and time taken to do the service.
Stephan James in Enfield were amazing, kept in touch with me and were friendly and courteous in person
because of how they handled the service?
Receptionist and member of service dept arguing whilst I was waiting. Advised service was done but only bit of paperwork was a single sheet of paper with no information on it if any meaning
Pat on reception is a treasure! Waited for the service - and it was completed ahead of time. Parking experience much better since you have employed attendants. Car valeted very well.
Very efficient once there, kept updated
All the work was done to a satisfactory standard BUT the issue with the handbrake I had reported at the previous service and told there was no problem! On this occasion the handbrake was fixed but not covered by the extended warranty.
My heaters weren't working after the recal and when I mentioned this to the service advisor he was very defensive but I hadn't accused anyone I just wanted it looked at and fixed. But I was made to feel very uncomfortable and low
Disconnected hardwired dashcam, did not advise of this or reconnect after leaving workshop. Phoned to complain about the dashcam being left disconnected, no call back received as promised. No offer to pickup or drop of to local train station.
Car was serviced and cleaned all done by 12
Always friendly and happy to help
Very poor. Rude and unwelcoming
Very satisfied. Prompt service
I experienced the usual friendly and professional service I have had here before.
Problem still not resolved horrible noise still present while I drive. Wheel alignment had to be done twice couldn't get it right the first time causing my tears to wear uneven by the time I could get it back in to have the same work ALL redone
Professional and excellent jobs done on my car always, been using Stephen James for four different BMWs I've had over the past 20 years
Diagnosis and timing of works have been poor.
Always very knowledgeable and hepful
Crowded service reception area and no seats available. Relatively short wait to see service adviser who clearly wanted to get the booking-in procedure completed as quickly as possible. No enquiry as to my experience with the car or if any problems.
Service teams etc were every helpful, polite & professional. just still hard to get through
I was mis-sold insurance products by the sales agent even though I explicitly told him I don't want it. I have since managed to get a refund for that but it took alot of effort.
Very professional renewed my faith in BMW after Kentish Town experience,
What I have requested to be fixed has not been fixed. Exactly the same problem before and after the service.
My car was collected and a courtesy car offered while my car was in for repairs
My feeling was that the engineers did the absolute minimum to complete the service. The vehicle was return dirty, after it was apparently cleaned.
Everything was costed out for MOT and preliminary service, so no issues
Very good .. no complaints
Car was ready and cleaned without issue. Rebooked for additional Work.
Having initially complained that they had not sorted out a recurrent problem, my recent experience was first class. 'Dean' in the service department really went out of his way to help me, to find the source of the problem and to accommodate my needs.
I wasn't satisfied when I first got back in the car for there to be another problem
Stephen James the service is brilliant
getting the car serviced left us with scratches on the car. We informed the person serving us straight away and he told us it was old because it didn't flake. The car had just been washed by them though? No call back like promised after reviewing cas
They didn't fill up the coolant after service which they usually do
In the past always recorded
Staff are very rude when I call for anything
As mentioned service was good.
Tried to book the vehicle in just before Christmas approximately 6 to 8 weeks prior not one person decided to phone me back after I left loads of messages and it had waited till the end of February to get the car serviced
Went to schedule, handled efficiently, friendly advisor, no hidden or unexpected charges
Could work from service dept. Felt a bit like I was annoying people when I asked for a progress update. Got to centre at 0755 and 4 hours later the car did not appear to have moved from car park.
The waiting area could do with a couple of coffee type table chairs & a little round table for laptop while you wait working & a bowl of fresh fruit (the biscuits / pastries are nice for some but unhealthy) ??
Because I Guthrie car I wanted
My service advisor is fantastic, always helpful, friendly, polite, and professional. Quick and easy to book the car in and will return!
I Took my 5 series to have a front and rear Dash cam removed when i went to collect the vehicle i was surprised at how much the cost was had they told me before hand i would have told them to leave it in the car because i was selling the vehicle.
Always great service from this Dealer. Been using for 9 years.
Professional service and care
My dissatisfaction is related mainly to my experience with contacting them by telephone (0208 344 0900) and their service staff. It takes a long time before you speak to a human being and then the service staff are never available and don't call back
Very helpful and informative
Willing to listen the customer and more flexible
good service and treatment.
Very professional and informative.
My car is damaged and despite phoning at the beginning of the week I am still awaiting a phone call back
Paying over £500 for a basic service and BMW can't even be bothered to wash the car properly. Another thing that adds to just how mundane this experiment is.
Initial difficulties arranging a test drive however when I eventually was contacted by George he wasn't very helpful and informative
I booked in for a fast track service which was advertised as requiring 1.5 hours, whereas it actually took nearer 2.5 hours.
Unusually the staff always appear to interested in providing a decent service to their customers. A throwback in time to when companies insisted in employing staff who could be trained to provide a decent service.
My car is done - finished .
Kept up to date and informed of progress -served by Danny for Tyre replacement and Dean for Servicing, all I can say is both excellent in service delivery a credit to BMW. Lady at front desk was great too at coordinating operations of business.
I requested to see the service complaints manager, not only did he not bother to see me till the end (when I had little time left), but two weeks on, there has been no action on the complaint. He just proved exactly what I knew of BMW!'
The Sales executive selected the right car for me. The handover was awesome. He took the time to go through all the programs in the car. I have recommended friends to him in the past.
Right on time with my issue
As this company has still not resolved their parking problems, my car has been damaged for the 2nd time, as well as not diagnosed properly, so will be taking my car from now on to Stevenage Specialist Cars, where they have more space and less people.
The problem I brought the car in for was resolved very quickly.
Everyone was helpful and cared for clients to have a good experience
The whole process was very quick, smooth , the attitude was a very friendly one, I felt very welcome
Sales man was very attention & knowledgeable
As ever, Vince Sorce provided an outstanding service.
The sales Rep was excellent Jeff Small st Stephen James Enfield
Was pleased with the timing of the delivery
Our Sales person Vince Sorce was as always attentive friendly and looked after our every request, kept us up to date at all times during the build/delivery process.
Excellent showroom, good coffee and welcoming staff. No one assumed I couldn't afford a BMW
Excellent service. Nothing is too much trouble they help every step in the way
Absolutely faultless service! Good job
As the above answer, Mike and Shelley went above and beyond to support our needs. I would also like to say thank you to Mike and Shelley for being so helpful. I would definitely recommend their showroom
I can't find any fault with my experience
Vince Sorce is reliable, knowledgeable and friendly to deal with. A great ambassador for your business
We sold and picked up a new car and were in and out within the hour
Kept constantly in touch with by Jeff, never experienced such care in purchasing
We always had bmw and really happy with bmw car and also with the sales assistance we saw.
Due to extras it took longer but that was expected Aaron made all the difference to keeping me updated and notified with all I wanted to know before even asking thats what made the difference.My experience at BMW was better than my experience at Ford
When I came to pick up my car , Araron was very helpful went through and showed me how to work things in the car and greeted me very polite full explained things properly so I understood everything.
Stephen James Enfield
Enfield
