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ABOUT STEPHEN JAMES ENFIELD.

Find out more about what we do and our team.

Meet the team

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Gary Franks

Transaction Manager
  • Years in the industry 32
  • Department New Sales

Atif Riaz

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 20
  • Department New Sales

George Georgiou

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 1
  • Department New Sales

Vince Sorce

BMW New Car Senior Sales Executive and Motability Specialist
  • Years in the industry 22
  • Department New Sales

Chris Poole

Used Car Manager
  • Years at the dealership 2
  • Years in the industry 10
  • Department Used Sales

Dervis Soyler

Used Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Used Sales

Jim Larkin

Used Sales Executive
  • Years at the dealership 8
  • Years in the industry 26
  • Department Used Sales

Nico Hagiyiani

Used Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Used Sales

Paul Chitty

Used Car Sales Executive
  • Department Used Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service. Even sorting a little issue after the service so quickly

Service

Because you very negotiable and satisfied with your custom

Service

Tim was great, very attentive and very helpful.

Service

Very helpful staff

Service

you fixed my faults

Service
Thank you for your excellent feedback, next time we will try even harder to get a 10 out of 10 and we look forward to seeing you in the future.

Service advisor very good

Service
Thank you for the great feedback, we are delighted that the you thought we were fantastic and we look forward to seeing you next time.

The service assistant was very attendant to my needs

Service
Thank you for your feedback, we are pleased that you found us straight forward to deal with and we look forward to seeing you next time.

Service was done on time.

Service
Thank you for your feedback, I am pleased to know that the issue that came up was dealt with quickly and efficiently ensuring your visit did not run over time. We look forward to seeing you next time.

The BMW personnel were very polite

Service
Thank you for the perfect 10 score, we are delighted that you enjoyed your visit and we look forward to seeing you next time.

Excellent staff, informative video and knowledgeable after-service conversation.

Service
Thank you for your feedback. We are pleased that you enjoyed the video and found it helpful and transparent. We look forward to seeing you next time.

Professional staff clean waiting area

Service
Thank you for your detailed feedback, we have made some improvements to our telephony team and it is good to know it is paying off.

Tim was very professional, attentive and explained everything I needed to know

Service
Thank you for your feedback, please check out our new customer lounge service in the future as it might help you to contact us easier on-line, the customers who have used it have really found it helpful. We look forward to seeing you next time.

They really care

Service
Thank you for your great feedback, it is always nice to read such great comments. We look forward to seeing you next time.

Just very happy with the way I am treated - its the best????

Service
Thank you for your kind and detailed feedback, we really appreciate it. It is nice to hear that we were polite, friendly and easy to deal with and we look forward to seeing you on your next visit.

I was very satisfied with the overall service.

Service
Thank you for your feedback, we look forward to seeing you on your next visit.

Petfect

Service
Thank you for your feedback, it is great to know that we delivered and perfect level of service and we look forward to seeing you next time.

Exceptional service that could not be better. Danny Mansfield is a credit to Stephen James.

Service
Thank you for your kind comments, Danny is delighted that you are so happy and he looks forward to looking after you next time.

No problems at all

Service
Thank you for your feedback, we are constantly looking for ways to improve the busy phone lines, next time you are in look out for our customer lounge service which is a way of getting in touch on-line rather than by phone.

Everything was accomplished to my complete satisfaction. All staff were helpful, knowledgable and friendly.

Service
Thank you for your feedback, it is great to know you are so happy and we look forward to going another level and achieving a score of all 10's on your next visit.

Everything went to plan. Knowledgeable, pleasant and helpful service adviser.

Service
Thank you for your feedback, it is great to hear that that we were really easy to deal with and we were super helpful. We look forward to seeing you next time.

Was able to get service completed while waiting. Danny very helpful in this

Service
Thank you for your feedback, it is great to hear that Danny was helpful and that we were helpful and efficient. We look forward to seeing you next time.

You were loyal

Service
Thank you for your feedback, it is great to hear that the service was good and we were easy to deal with. We look forward to seeing you next time.

MOT done as promised

Service
Thank you for your feedback and taking the time to complete the survey. We look forward to seeing you next time.

Would never go anywhere else. Always go above and beyond.

Service
Thank you for your feedback, the team here do go above and beyond so thank you for the acknowledgement. We look forward to seeing you next time.

No hassle drop off. Excellent service from Dean and got the car back by lunchtime. Excellent service.

Service
Thank you for your feedback, Dean will be delighted to know that you rated his service as 'Excellent' and we look forward to seeing you next time.

Service was carried out quickly and my car was ready to collect after 2 hours

Service
Thank you for your feedback, it is good to know that we were easy and quick to deal with. We look forward to seeing you next time.

Could not be happier with Stephen James. Always excellent service.

Service
Thank you for your kind feedback. It is really nice to hear that you are super happy with our service and everything went smoothly. We look forward to seeing you next time.

the service was done professionally and the car was returned to me clean and the best thing is the video visual check .

Service
Thank you for your feedback, we are pleased that you enjoyed the video, the complimentary wash and vac and everything went smoothly.

I was kept informed of all the details throughout the 4 day process

Service
Thank you for your feedback, it is nice to know that we were easy to deal with and you are loving the car.

Excellent service

Service
Thank you for your feedback and we look forward to seeing you on your next visit.

In addition to the MOT that my car was in for they found from my key fob scan my car needed a brake fluid replacement service. So they contacted me to see if I wanted it done on this visit as well, which I did, so they did it!

Service
Thank you for your kind and detailed feedback, it definitely helps us to understand that the changes we have made are making a difference. We look forward to seeing you next time.

Terry and Lauren made it a very personal, high service experience

Service
Thank you for your kind feedback, Lauren will be delighted to read this response knowing she did a great job. Thank you

Danny and Matthew kept me informed, very professional and helpful. Great service for my car and a great service from them, as always

Service
Thank you for your kind feedback, it is really good to know that we delivered great, smooth service. Matt and Danny will be delighted.

The reception staff were attentive and kept me informed of progress.

Service
Thank you for your feedback, it is great to know that we were efficient throughout your journey. We look forward to seeing you next time.

All work completed and ontime.

Service
Thank you for your feedback, it is great to hear that you enjoyed the video and we were easy to deal with.

I am very satisfied as usual

Service
Thank you for your feedback, it is nice to read that you are happy and we look forward to seeing you next time.

Very friendly staff

Service
Thank you for your feedback, it is good to hear that the visit was hassle free.

Always receive a great service from Stephen James Enfield. The adviser that helped me during my visit was more than helpful and made sure I was satisfied with the service provided.

Service
Thank you for the great feedback, it is great to hear that we were really helpful and we look forward to seeing you next time.

urgent appointment was given for the repair. clear communication about the repair and costs. great customer service experience.

Service
Thank you for your feedback, it is great to hear that we communicated well and you enjoyed the level of service that you received.

Mr Tim kwan advised me of what the issue could be with my car, and kept me up to date by calling me and explaining to me what the fault was and how to would be rectified really nice guy.

Service
Thank you for your feedback, it is great to hear that we really looked after you.

Excellent service

Service
Thank you for your feedback, it is nice to know that we delivered excellent service. We look forward to seeing you next time.

always find the service department welcoming and helpfull

Service
Thank you for your feedback, I am delighted to hear that the service department looked after you. I will feed this back to the sales department for more regular updates on your new purchase. Sadly the cars are taking longer due to parts supply and extremely high demands on our cars.

they were very helpful and made comfortable.

Service
Thank you for your feedback, it is good to know that we really looked after you.

Everything was well done

Service
Thank you for your feedback, it is nice to hear that you had a good experience. We look forward to seeing you next time.

Very friendly, efficient and honest service Thank you Matt Porter

Service
Thank you for your feedback, Matt will be delighted that his service was friendly and honest. We look forward to seeing you next time.

Emma went above and beyond to keep me happy..explaining each stage..

Service
Thankyou for your feedback, it is good to hear that we kept you updated and did our best when we came across a small problem which we managed to overcome. We look forward to seeing you next time.

The service is provided at a time that suits the customer

Service
Thank you for the great feedback, we look forward to seeing your on your next visit.

Stephen James in Enfield is the best Bmw dealership I have visited in 30 years of owning 6 different BMW's. Every visit to Stephen James Enfield has been professional and pleasant. The management clearly set high standard for their staff to follow.

Service
Thank you for the wonderful feedback, we look forward to seeing you next time.

Everything was dealt with quickly and competently.

Service
Thank you for your feedback, really pleasing to hear that we were quick and easy to deal with.

Very easy and convenient booking over the telephone. Very efficient reception and key handover. Kept up to date throughout.

Service
Thank you for your feedback, we delighted that we were efficient and easy to deal with. We look forward to achieving a 10 out of 10 score on your next visit.

A rare find in a main dealer that does a great job at a reasonable price.

Service
Thank you for your feedback, I am pleased to hear that we were professional and straight forward to deal with.

Peace of mind that my car has been serviced properly.

Service
Thank you for your feedback, it is good to hear that nothing is too much trouble and you have every confidence in us.

The video of the service was good

Service
Thank you for your feedback, it is good to know that we were friendly and professional.

Exceptional service and professionalism

Service
Thank you for y our feedback, we look forward to seeing you next time.

Extremely satisfied with the excellent service provided by the team at Stephen James. Would not go anywhere else.

Service
Thank you for your feedback, it is very nice of you. We aim for a seamless level of service and we achieved on this occasion.

Everything was completed to my satisfaction and within the timeframe agreed.

Service
Thank you for your feedback, it is nice to hear that we were welcoming and timely. We look forward to seeing you on your next visit.

Staff are friendly and helpfull, I received a video of my car being inspected and my car was cleaned when I collected it

Service
Thank you for your feedback, we are pleased you enjoyed the video and the complimentary wash and vac.

Tim was amazing in how he treated us and communicates with us

Service
Thank you for your feedback, Tim is delighted that you received exceptional service and the communication was excellent.

Very helpful, friendly, knowledgeable, efficient and professional service

Service
Thank you for your feedback, it is nice to read that the booking was easy to organise and you received a great quality of service.

My car is running well and I am satisfied that the car will see me through the summer

Service
Thank you for your feedback and excellent score, it is great to hear that we were easy and straight forward to deal with.

Very organised, carried out a vehicle check whilst fixing a small repair and also cleaned my car inside & out which really helped as I am a motorbility customer.

Service
Thank you for your feedback, I am pleased to hear that you were not kept waiting too long including the time to complete the wash and vac.

Due to professionalism and customer service provided by Matthew.

Service
Thank you for y our feedback, Matt will be delighted with your comments.

Very helpfull and understanding

Service
Thank you for your feedback, it is good to know that we were helpful and understanding. We look forward to seeing you on your next visit.

The staff were polite and friendly

Service
Thank you for your feedback, it is good to know that we are easy and straightforward to deal with.

Once again great experience

Service
Thank you for your feedback, the team will be delighted to know that they were friendly, quick and honest to deal with.

Happy to listen to the issue and also offered complete after sales service

Service
Thank you for your feedback, we look forward to seeing you on your next visit.

pleasant, polite staff, nice enough waiting area, good service.

Service
Thank you for your feedback, during these COVID times we have sadly need to close the tea and coffee facility but you should have been offered complimentary bottled water during your visit. Please contact your STM with regards to your DAB radio should it continue and They will have a look at it for you.

Customer service has always been A1 every time I visit and the jobs always done to a professional standard.

Service
Thank you for the brilliant feedback, we look forward to seeing you on your next visit.

Matthew, as usual, made the process straightforward.

Service
Thank you for your feedback, Matt will be delighted to know he made your visit easy and straightforward.

Cannot fault it

Service
Thank you for your feedback, it is good to know that we were on time and easy to deal with.

Complementary car wash, inside and out. Fast service.

Service
Thank you for your feedback, it is great to hear that we were easy to deal with and that you enjoyed the complimentary wash and vac. We look forward to delivering more of the same next time.

Tim provided world class service

Service
Thank you for your feedback, Tim will be delighted to know he delivered a world class service.

Professional staff, accurate & clear information & ease of use.

Service
Thank you for your feedback, it is good to know that we were easy to deal with. We look forward to seeing you on your next visit.

Profession Staff who care

Service
Thank you for your feedback, it is great to hear that we were easy to deal with and we look forward to seeing you on your next visit.

Arrived early before opening time, but not a problem greeted enthusiastically and details taken. Kept updated at all times, and advised that part required would be a late afternoon delivery. Informed that the part had arrived and fitted accordingly.

Service
Thank you for your feedback, we look forward to seeing you on your next visit.

I expected nothing less. Glad you are back to full service.

Service
Thank you for your kind feedback, we look forward to seeing you in the future.

Excellent service

Service
Thank you for your kind response, it is great to hear that we were friendly and professional.

Completely satisfied

Service
Thank you for your kind comments, I am pleased that we delivered a great level of service including the car clean.

One my call was finally connected, all seemed pretty straight forward. I was happy the issue with the car was dealt with swiftly and in good time. Danny was polite and helpful.

Service
Thank you for your constructive feedback. We are looking at our phone system to improve our customers journey with us as well as introducing customer lounge which is a new communication platform, please look out for it on your next visit, it might help.

Excellent friendly and prompt service. Totally hassle free.

Service
Thank you for your comments, it is nice to hear that we were quick and easy to deal with.

Excellent Service

Sales

Absolutely have no complaints as to the way our purchase was handled.

Sales

During difficult times the guys and girls at Stephen James were able to source the exact car and specification I requested. No easy feat given the current chip shortages. They were also able to get the car ready for collection quicker than expected.

Sales

The salesperson was very professional, knowledgeable and helpful.

Sales

Dealership helpful when we configured the car . Kept up to date with eta delivery . handover of vehicle the dealer downloaded the BMW app. Connected phones via Bluetooth and described in detail all the controls so we were confident as we drove out

Sales

Really pleased, the process was easy and didn't take up too much time. We weren't kept waiting at all

Sales

It was a very good experience , there were a couple of hiccups but they were resolved with plenty of apology!

Sales

Appt was on time, made to feel comfortable and welcone. Attention was given to us 100% whilst we were there.

Sales

They made it possible for me to purchase my 3 series brand new and I know I got a very good deal

Sales

George your representative was very knowledgeable about the X2 during the handover and spent sufficient time going through the system technology of the car without rushing me through it.

Sales

The vehicle was delivered on time

Sales

Very easy to deal with. Went the extra mile and supported me throughout the process.

Sales

Everything was smooth - again George Georgiou helped whereever he could.

Sales

Fantastic service, although days of COVID, they cannot be faulted. Very professional throughout the entire process.

Sales

Informative, professional, helpful. Explained everything every step of the way. Phone two days after we collected the car to make sure we were happy with everything

Sales

I was able to reach BMW at any time for any questions or changes to my policy.

Sales

My experience at Stephen James Enfield was like being at home,I was dealing with Vince Sorce just a top man knows his job very well,if you want a new BMW go and see Vince

Sales

Took slightly longer than expected to come over from Germany; having to wait for security cameras as out of stock for a few months, but otherwise all good

Sales

All our questions were answered

Sales

I like the way everything went really smooth with no issues

Sales

Vince Source and Beejal were extremely helpful when I visited the showroom, they make me feel welcome and at ease. They are both very knowledgeable as well and extremely helpful because of them I wouldn't change dealerships.

Sales

Have bought a few BMW cars from the same BMW Centre and sales person.

Sales

Good service throughout.