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ABOUT STEPHEN JAMES ENFIELD.

Find out more about what we do and our team.

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Meet the team

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Gary Franks

Transaction Manager
  • Years in the industry 32
  • Department New Sales

Atif Riaz

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 20
  • Department New Sales

George Georgiou

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 1
  • Department New Sales

Vince Sorce

BMW New Car Senior Sales Executive and Motability Specialist
  • Years in the industry 22
  • Department New Sales

Chris Poole

Used Car Manager
  • Years at the dealership 2
  • Years in the industry 10
  • Department Used Sales

Dervis Soyler

Used Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Used Sales

Jim Larkin

Used Sales Executive
  • Years at the dealership 8
  • Years in the industry 26
  • Department Used Sales

Mike Wilson

Used Sales Executive
  • Department Used Sales

Nico Hagiyiani

Used Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Used Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have gone to other BMW dealers and was not happy with the service. The Stephen James branch experience has kept my business and i am very happy with the customer service there. I travel past other BMW dealers just to come to the Enfield branch.

Service

Good friendly service

Service

The service experience was great. The car could have been cleaned as the cleaning bay was certainly open for sales cars. But safety first.

Service

Good competent service.

Service

No problems with the car & I was kept informed of the process.

Service

Great communication

Service

Reliable and on time

Service

Same answer as for question 1

Service

Danny's amazing service, I ended up saving money and spending less than expected, the excellent video and follow up email sent to me detailing my vehicle inspection which was thorough and well conducted by the mechanic.

Service

The young man who processed the booking in of my car was knowledgeable and very patient. Explained things carefully and called to let me know next steps as promised.

Service

On my last visit in the brunch I was served by Tim if I can remember his name. He was very good and clear with me from sending the car in the morning and picking it up later that day. Very understandable and professional.

Service

Efficient and friendly services. Tim, the BMW staff, was polite and professional in managing my case.

Service

As above

Service

Always been good to us even when problems or issues have occurred.

Service

Danny went above and beyond when I thought I had a related issue to the work they done. It was demonstrated that the problem was unrelated but this did not stop Danny from trying to help. He fully embraces the ethos of Customer Service.

Service

I new what the problem was and needed my car back by tomorrow. Gave a quick diagnosis fixied it and had it back same day

Service

Organised, no hassle, quick, nice staff

Service

Satisfied customer.

Service

Very clinical set up very impressive and also kept informed by your Customer service representative as to what was going on and been done thank you

Service

I brought my car in for a re-call fix and unfortunately I needed to bring it back once more afterwards, Mathew was extremely accommodating and understanding of the matter and I was really happy with the customer service he provided me

Service

Full service done in 3 hours

Service

Service Advisor: Matthew Porter - Who I have dealt with going back years now has always upheld the highest level of professionalism for BMW's ethos for outstanding customer service and satisfaction.

Service

Great customer service and kept updated as to when my car would be ready for collection which was within 24 hours.

Service

Job done very well

Service

I was apprehensive going to the centre,but was relieved to see everything being carried out according to covid guidelines.

Service

The body shop team did an exceptional job.

Service

All very straightforward

Service

Efficient friendly reliable. Absolutely first class COVID procedures in place for drop off and collection. I am extremely vulnerable so my wife visited and was incredibly impressed. Well done S James

Service

Over all a very quick professional service

Service

Feel like it's great service, from purchasing my car to servicing it, I've only experienced excellent customer service

Service

Very satisfied, Lauren had been great all the way through.

Service

Contacted by Stephen James to book recall and advised and updated.

Service

Excellent customer service.

Service

Dropped off my car and job was completed in just a few hours, great customer service and super friendly team. I am now on my 4th BMW and wouldn't change to another make.

Service

Mainly because of the reasons given above. Despite everything was the smoothest easiest service I ever had . Thanks

Service

I felt valued as a customer, would definitely recommend

Service

An efficient experience. Car was sorted out quickly. Excellent Covid procedures in place.

Service

I didnt have to wait too long for someone to answer my phone call and deal with the issues on my New vehicle. It was swiftly booked to replace the defective parts.

Service

Service was carried out timely, to my knowledge correctly etc

Service

Efficient service given

Service

Feel valued and cared for thank you

Service

Great prompt communication and transparency

Service

As mentioned the initial contact wasn't the best but later going through John Cotrim everything was sorted out. I must say John was brilliant with his customer service.

Service

Matt Dealt promptly and efficiently with the issues. My creaking noises have now disappeared making the car completly different.

Service

Ultimately the staff at Stephen James did go the extra mile to ensure that I was able to collect my car despite my being delayed and arriving way after closing time on a Friday.

Service

MOT and Service all done as booked and without any delay

Service

Awesome

Service

Workshop was clearly very busy but all the work carried out was done quickly.

Service

All good

Service

My service experience at Stephen James Enfield was absolutely admirable. My car was collected for service, MOT and Heath check on time and expertly dealt with. I was kept informed about the progress. Full marks to the service department.

Service

Excellent service delivered on time at this difficult time due to the pandemic.

Service

It was quick and easy no fuss

Service

Service was done thoroughly and on time. Also appreciated the video and report of the car that was sent as part of the service.

Service

Great attention and care personalised service

Service

Excellent customer services by Tim Kwan

Service

Felt safe and looked after

Service

Because you did a good job, and kept me updated while you did it.

Service

I had no adverse issues to report. The team were polite and carried out the service to my complete satisfaction.

Service

The problem was diagnosed and rectified in a timely manner.

Service

Very efficient and courteous service.

Service

Very happy with the service provided

Service

Happy with worked carried out

Service

Customer service was great

Service

Straightforward service experience

Service

I've given five star because of the customer representative who assisted me is name is Atif from BMW Enfield he's been brilliant to help me from the beginning to the end of the purchase of my new car . I would love to recommend everyone to him

Sales

Vince was excellent as always well done

Sales

George kept me up to date with my order and expected delivery time. He went above and beyond to ensure that I received my car in timely manner. Knowing he would be off, he handed me over to his colleague Nicolae Jurca (Nick) who was equally friendly.

Sales

Understood my needs, explained everything in detail. Vince at Stephen James is amazing at his job, this is the second time he has looked after me and was the main reason I returned to BMW this year!

Sales

Always attentive and friendly - keeping me up-to-date

Sales

Vince was thoroughly professional in my dealings with him. He listened to my requirements and advised me accordingly without being too pushy or dogmatic. I was almost always able to get through to speak to someone when I phoned. Good communication

Sales

See above. The showroom is also well laid out, good parking, welcoming reception desk, and even with COVID limitations made me feel welcome and as comfortable as possible

Sales

Completely satisfied as the sales rep was very friendly and informative

Sales

During all the delays the centre and sales team did exceptionally well given the circumstances outside of their control.

Sales

I was always every step of the way about the progress of my car , which couldn't of been easier for the staff in the middle of the COVID-19 pandemic.

Sales

Handled professionally and kept me updated.

Sales

Everything went well from the first enquiry ungil we collected the car. Thanks to Atif.

Sales

The salesman Vince source was so helpful discussed everything step by step

Sales

The process was straightforward and COVID secure