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ABOUT STEPHEN JAMES ENFIELD.

Find out more about what we do and our team.

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Meet the team

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Gary Franks

Transaction Manager
  • Years in the industry 32
  • Department New Sales

Atif Riaz

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 20
  • Department New Sales

George Georgiou

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 1
  • Department New Sales

Vince Sorce

BMW New Car Senior Sales Executive and Motability Specialist
  • Years in the industry 22
  • Department New Sales

Chris Poole

Used Car Manager
  • Years at the dealership 2
  • Years in the industry 10
  • Department Used Sales

Dervis Soyler

Used Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Used Sales

Jim Larkin

Used Sales Executive
  • Years at the dealership 8
  • Years in the industry 26
  • Department Used Sales

Nico Hagiyiani

Used Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Used Sales

Paul Chitty

Used Car Sales Executive
  • Department Used Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Ease with which the appointment for an MOT was arranged. Speed of turnaround. Advance warning of additional expense (oil change). Good support throughout. Car washed (very nice touch, that).

Service

all round professional service

Service

Not only did I receive what I was booked in for but was amazed at the video of my car when they did the check and the fact that it got sent to me and I was made aware about my tyres and how many mm I had left on my break pads was very helpful to know

Service

The gentlemen that dealt with my service was very professional and organised.

Service

VG all round

Service

Lauren kept me updated

Service

I was completely satisfied because of how I was received at the reception and inside with very welcomed attitude

Service

Did not wait as long as I anticipated and got the health check video

Service

Expectation met

Service

Impressive service and professionalism

Service

Outstanding service and professionalism

Service

Very satisfied, because time was take to explain to me what would be done to my car.

Service

Professional quick efficient service

Service

Very good

Service

Work was done satisfactorily

Service

Good service.

Service

I was impressed with professional and lovely service

Service
Thank you for your kind comments, we look forward to seeing you next time so we can deliver the same high standards.

From booking my car in, the phone calls, emails and the staff at Stephen James were faultless. Also I was really impressed of the video they sent me of my car and the overall check they did.

Service
Thank you for your very positive feedback, we are always delighted to hear such nice comments. I am pleased you enjoyed the video, we find our customers get a lot of confidence from seeing their car on the ramp in detail.

Efficient, supportive and communicative.

Service
Thank you for your feedback, we look forward to seeing you on your next visit and maintaining those consistent standards.

You even gave me a rundown of condition of my car

Service
Thank you for your feedback, we are delighted to hear that you received a great level of service.

The service visit was easy and everyone was very helpful.

Service
Thank you for your feedback, we are delighted that you received a great level of service.

Very good indeed

Service
Thank you for your feedback, we are a little more expensive than some other non approved garages but rest assured that we have the best technicians and technology to work on your car. Thank you for the score of 9 and we look forward to seeing you next time.

The team where great

Service
Thank you for your feedback. We are delighted that your visit was simple and easy with us.

Very good service

Service
Thank you for your feedback.

Great customer service

Service
Thank you for your feedback. I am pleased that you enjoyed dealing with Dean like many other customers. We will keep an eye on the quality of the wash and vac as well as passing on your comments to the reservation team.

Quality care from the whole team

Service
Thank you for your feedback, Dean is an exceptional Service team leader and he really appreciates the great score and comments.

I was kept informed at all times and looked after during my visit

Service
Thank you for your feedback, it is always nice to hear that we looked after you very well.

I think it was Tim (a relatively young man, who I first met during his first week of employment about 2 years ago). His service was first class, updating me when necessary.

Service
Thank you for your feedback. I know Tim really appreciates your kind words and your time taken to do so. We look forward to seeing you in the future.

Everything was top service

Service

Once again good service was given and Danny took care of it

Service

Always looked after well treated as one of the family

Service

Dean was great, gave me proper updates and explanations on what was taking place

Service

Matt, who was my main contact, provided an excellent service with regular updates.

Service

Staff try very hard to kerp to the timescale.

Service

Kept me informed

Service

Stephen James alway do a five star job with my cars. I would not go anywhere else.

Service

They did the service and also attended to the seat belt that wasn't reported

Service

Bee Patel has been very helpful from start to finish keeping me informed of progress.

Service

All credit to Timothy Kwan who provided an exemplary service.

Service

The gentlemen who served me ( Danny Mansfield ) was excellent and answered all my queries with regards to my service and generally taking care of me while there

Service

Very satisfied. All staff that I had interaction with , treated me very well. The work done is always outstanding. And I like the video they send to you , so you can see your car.

Service

given a detailed review on issues wrong with the car, and customer service very friendly

Service

I got what I needed done quickly and efficiently, the staff were pleasant and helpful

Service

The Test-drive was booked with Vince and we returned to discuss options Gary was able to provide a better product than what we had seen advertised and the car was delivered early.

Service

It was just a recall but communication was efficient and car was returned jet washed

Service

Prompt and professional service, very pleasant experience and always attentive to any needs.

Service

Again, excellent. Kept well informed.

Service

I was kept up to date , customer service was great and car was cleaned

Service

You were quick, meet deadline and above all you are very courteous.

Service

Simple and reliable service that I can rely on and not have to worry about.

Service

No issues

Service

I really liked the service. I felt that I was well looked after and the process was professional

Service

Very professional. Quick & prompt

Service

Eveything was done to a high standard and I felt very welcome and at ease

Service

A busy location at Enfield but considering the time of year, I was happy with the service provided.

Service

It was smooth, efficient and my car was even washed.

Service

Completely satisfied as was explained the service procedures.

Service

The service is second to none and never disappoints.

Service

Everything went well

Service

Fantastic communication and efforts from Tim throughout my service experience

Service

Great customer service

Service

Dean Agass welcomed me in such a friendly manner and made me feel comfortable as this was my first ever experience in a dealer. His team are absolutely amazing with delivering excellent service as they have recorded a short clip of video showing wh

Service

Fast and kept the appointment

Service

Courteous and efficient

Service

The CSO Emma De-Lain explained every aspect of how my query would be dealt with in a concise and professional manner. She informed me of other services which BMW offer which were available to me.

Service

They did what was expected noticed a wirn tyre and contacted me and replaced it

Service

Relatively organised. Reasonably priced. Service details explained by the representative. Also dealership pushed my work forward enabling me to wait in the vicinity and collect vehicle after two hours. This was appreciated

Service

I had excellent communication from everyone at BMW

Service

A very good very professional service.

Service

Amazing helpful sorting all problems

Service

Friendly, helpful staff. Pleasant waiting area. Car spotless afterwards.

Service

Excellent customer care

Service

Danny was very understanding

Service

Danny is always professional and proficient. A great overall customer experience.

Service

Good customer service by person looking after me

Service

Excellent service.

Service

Timothy Kwan was very helpful and a pleasure to deal with.

Service

Everything was excellent-ran smoothly,well organised and explained

Service

I was very pleased with the service I received

Service

Quick and relevant

Service

Efficient and simple

Service

Completely satisfied

Service

It was Great Customer Service and you did a good job.

Service

From the desk to the repair handler they have delivered a higher standard customer service

Service

I was looked after by Lauren Seymour who kept me up to date with the progress of my service from drop off to collection. Cannot fault the customer service provided from start to finish

Service

very good service

Service

Perfect ! Kept me informed the whole process

Service

Quick efficient and helpful

Service

My appointed adviser was able to provide answers to all my questions and hence advise me thereafter.

Service

Was kept informed. Lovely experience

Service

They sorted the issue for me quickly and efficiently

Service

Great communication from service guy

Service

Efficient as always

Service

Quick, easy, professional, polite and helpful staff. In particular the service we got from Dean Agass. The contact between customer and staff was excellent and the video of our service was a very nice touch.

Service

The work was completed swiftly and professionally and I was kept informed throughout

Service

Great customer service

Service

Very good service

Service

Professional and efficient service. Excellent customer service by Lauren and John

Service

Everything was done in the predicted time scale very happy with the service

Service

All done with perfect promptness and satisfaction

Service

We have been using Stephen James Enfield for the past 23 years and have always got excellent service. Thank you.

Service

You did exactly what you said in good standard.

Service

Could not ask to be looked after better by Danny Mansfield.

Service

Service is excellent!

Service

Liked the video from the service engineer explaining everything, also customer service adviser Tim was very helpful.

Service

The service was friendly and very helpful and the personal was attentive to my needs.

Service

All good. Website refers to courtesy cars etc so would be good to know if that service is available at time of booking.

Service

Dean Agass superb

Service

Excellent faultless service from Danny and the team as usual

Service

Very happy

Service

I had a problem with the steering. The person that dealt with it was very helpful. They could not find any problems but said that I could bring the car straight back to BMW if it happens again.

Service

The service centre were quick and efficient and I received a 20% discount

Service

I found Emma Le Dain VERY VERY Helpful and went out of way to make sure I was getting the best service she could give

Service

I will never go anywhere else. Got to know the team there very well over the years and they take every opportunity to excel with their customer service

Service

Very polite staff;. Finished the service earlier than expected

Service

It was on time.

Service

Very smooth and fast

Service

Wonderful service, extremely professional

Service

They kept you in the loop every step of the way

Service

Dealt with courteously and on time

Service

Danny Mansfield looked after me. Very professional and helpful.

Service

My account manager was very pleasant and explained the whole process to me.

Service

Nice customer service, very helpful

Service

Great service

Service

Great happy to follow up on brake pad query took time to help

Service

Great service as always. Thorough inspection and good visibility

Service

The overall customer service was very pleasant.

Service

Verry nice staff and Dean do a great job with my car

Service

Was met promptly on arrival and introduced to the service manager. He was excellent as was Emma Le Dain who looked after me from that point onwards.

Service

The person who dealt with me was great. Really good customer service. Thank you.

Service

Good experience

Service

I felt the staff were polite and efficient and the work was done within the time frame given to me.

Service

Dealt very quickly with car problem

Service

Excellent customer service

Service

Satisfied

Service

Stephen James and especially Danny Mansfield always take care of my needs and meet expectations every time. Can not fault the exceptional service.

Service

Everything went smoothly and service was great

Service

All went well from booking to return

Service

I have no complaints.

Service

My appointment was on time and the details of the service were explained to me clearly. My car was ready for pick up at the agreed time.

Service

Great service

Service

Service experience was excellent

Service

Excellent service

Service

Booking the service and the service experience itself was easy, friendly and efficient

Service

I was satisfied with the services I did received

Service

Everything was perfect only down side was had to go back the following day for the water filter which was not filled BUT was happy to go down and the team was great

Service

Lauren's professionalism, attention to detail and aftercare was above and beyond.

Service

Excellent work done

Service

Job doe quickly and efficiently without fuss.

Service

Tim Kwan was a good person to deal with and even came in on his day off (Saturday) and was able to hand the car back to me when the service was completed

Service

Bee Patel the sales person who completed the car handover was very friendly and professional and took time to explain the whole process in a very thorough way. I was extremely impressed by her and she is a credit to your organisation.

Sales

We were kept informed at every stage of the build and delivery

Sales

We have been dealing with the BMW Enfield centre since 1988 but never before were we treated so satisfactorily.

Sales

Being served by Atif who is very profesional but also easy to talking to , made whole the process quick and pleasurable , thank you Atif

Sales

Friendly helpful

Sales

Just brilliant service

Sales

Communication is very easy and responsive!

Sales

Excellent

Sales

everything was very smooth and efficient.

Sales

Beautiful bee has again gone though everything I needed to know . Anything I needed I couldn't ask for a better service . If only there was a higher score option!

Sales

Great customer service. Vince was very helpful in helping with choice of car and extras I wanted on the vehicle. Kept me up to date of the vehicles production. Smooth part exchange. Very happy with the whole service.

Sales

Atif provided all the information about the scheme answered all the questions I had

Sales

Vince was very attentive to details & could answer all of our questions. Delivery was nice and easy & a follow up call was made after which was a nice touch.

Sales

Vince Sorce who dealt with all my inquires regarding the right the vehicle for myself i would recommend him hence the 5 stars

Sales

Professional, capable and friendly staff made the whole process easy

Sales

I was able to complete all necessary paperwork online from home which makes life simple

Sales

Although there was a problem Atif and Gary sorted it.

Sales

Great sales guys. Very helpful

Sales

A smooth process and good service

Sales

They always kept us informed from day 1 about the new car

Sales

I would have liked to have the tow bar fitted which I agreed before buying the car. However, great service from Kevin Cole and David Shivshankar at Stephen James Enfield.

Sales

Very responsive and prompt answering all questions well.

Sales

The whole experience was professional and friendly

Sales

This is the second car we have bought from Stephen James Enfield . The service we received on both occasions from Vince Source was first class from initial enquiry to delivery .

Sales

As mentioned above I had very smooth process throughout and the team have been excellent in dealing with the overall sales process.

Sales

I was really happy with the service and experience, initially I was not looking at a BMW as I wanted to try Mercedes out but I had horrible expand service with them and decided to look at BMW instead. I was very happy with the way the staff helped

Sales

Can't fault them great from start to finish

Sales

Vince was excellent and explained everything step by step... even though it's COVID and wasn't able to get in the passenger seat he still showed me so much in my new car! Thanks a lot ??

Sales

Professional and friendly

Sales

Love my new car, was given all the right information. The staff were friendly and useful. loved my experience.

Sales

Delivery was on time and date as promised

Sales

Very good