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They fixed the problem and arranged for a courtesy car for me.
Did there best. Fixed issue 1 - 100% Fixed issue 2- 70% issue is still slightly there
The service was carried out perfectly and you are left feeling confident about the quality of the work. The car cleaned afterwards is an excellent final touch.
Information and service was excellent
Kept up to date with what was going on.
Car was collected by a nice gentleman and was returned promptly after the service without delay.
Took 2 bookings to find out the problem with my car caused by the recall and then made me pay for half of the labour
Super expensive maintenance costs. I paid around £1000 for a belt and damper replacement. BMW should advise customers, at what point the parts will need replacing, so it could be done before hand. EG, timing belt at 100k replacement, tell me at 90k.
BMW forgot to wash and valet it. The Receptionist did not tell me where the service entrance was. I was not told that some work is available on a fast-track arrangement so it is done whilst you wait.
Because the service/ response is not very good
I don't like bmw used car sales man .
Were seen promptly and comfort of waiting area
I really want to give 2 1/2 stars.The first oil change was presumably done efficiently and the video is a nice touch. The staff are helpful and the reception area is good. However the quality of the car wash and clean was very poor unfortunately.
Contd: Danny said he would call within the next 5 days. He didn't. I called him. He didn't call me back. I asked for a winter check - not done. I asked for the wiper blades to be replaced - not done. The car had not been cleaned when it was returned.
Loan car was ready and waiting for me
I had an appt. to replace a tyre but I was told the wrong tyre had been ordered. My car was in for service and MOT the previous week so there should have been no reason for this error. My appt. was at 9am but my car wasn't ready till 1.15pm.
The webcams work well however I was not shown how to use them. The fitting left me with a broken sun visor (a clip was left out that held it in place) that flops down. There was a cost difference; Danny approach to addressing it needs a review.
Because care was taken to look into some problems that i have prescribed to the rep. Any problems during the service i was informed with a telephone call by the rep to ask for my agreement to what it was required to be done.
They said everything was fine and it's nice to collect a valeted car
Fairly speedy service and accommodating with refreshments available.
The answer speaks for itself.
The fault with my car was diagnosed and rectified.
Very efficient staff who get the job done.I was allocated to Lauren who was extremely efficient .
The staff in the enfield branch are very knowledgeable.
I was totally satisfied with the service I received (BMW Mini).
No complaints on this occasion
I use BMW Enfield all the time the staff are friendly and you are treated really well and they recognise me as I do them
Nice premises. Helpful and attentive staff.
Job wasn't 100% fixed as engine
The serviceman was friendly and courteous.
The repair was completed promptly and thoroughly and the cost negotiated with Customer Services.
Based on my current experience only, I have found my service agent Dean to be extremely helpful with the issues surrounding my car and very helpful in keeping me moving over the weekend.
The car wash service was terrible
Work carried out quickly was kept informed
I am not too happy with a diagnostics being needed very time when it seams not all of the Information is clear. I did not get a diagnostics report myself. None the less I think the prices for labour were reasonable.
I had to always keep chasing up just to get basic information
Friendly, knowledgeable staff kept me well informed about my recent service and tyre replacement including costs. Over the years I have bought a number of BMW cars from Stephen James and have always been very happy, that's why I keep coming back !
Felt looked after, and great communication
Dean was excellent taking care of the problem with my car in details .., He did not even charge for the rent car was given to me as a customer care , thanks again
The issue was fixed. Expectation setting could have been better. The fix turned out to be a software update and if the job could have been done earlier, I could have saved on all the travel to get back from you and return.
They were able to service my car while I waited for what I thought was a fair price and they returned my car to me having valeted it.
did what they should
There is one problem which I hope Steven James ,Enfield will be able to solve.
In the past I have had to make an official complaint against my local BMW dealer. However in this instance the service was very good.
reasons mentioned above
Mathew was very helpful and sorted everything out for me
Generally very good
Once appointment was arranged everything went like clockwork.
They do an excellent job and are very informative and very efficient
Despite having the minor hiccups with a new staff the manager stepped in and resolved my issues very professionally
I was booked In for a full service with Mathew porter I have been dealing with him for the past few years now and he's experience and knowledge is the best, his customer service is extremely satisfaction and never disappoints always booking with him
Car taken in for MOT. Finished on time as promised.
Vince Source was brilliant to us. thank you Vince
everything works very smoothly. link to video of car underbody very impressive
I was really very satisfied with their service! They were brilliant!
Difficulty parking on arrival is my only concern
Because it was good customer service
Matthew is got amazing customer service and personality with was pleasure doing business with him!
Work was carried out quickly and efficiently
Service booked in - vehicle taken care of - no issues or drama - it was an urgent booking and I was taken care of.
Service was delivered to good standard
Prompt and clean service
Due to the initial lack of call back to provide an update.
Too expensive and car valet very poor !
From the minute you approach the service carpark you are looked after and they make extra sure that you are valued throughout the whole process
Very satisfied they were very friendly and helpful
FROM THE RECEPTION TO THE AGENT EVERYTHING WAS SIMPLE AND CLEAR. I GOT MORE INFORMATION.
It was 'welcome' from the word go. Very friendly and highly skilled salesman (Jeff Small) . We were kept up-to-date with our car order every week. The car was delivered on time.
Nicolae was very efficient in his dealings with me ensuring I was aware of all the issues relating to the purchase.
Good information from Nick and on going touching base.
There was a delay to the original delivery date but this was not the fault of the dealership.
Everything delivered as agreed
Service recieved was better than expected
As above nicolae jurca was extremely helpful. I did a test drive before deciding which car to purchase. You go through all the options of what colour of car interior exterior etc etc it was really amazing. Nice facilities including toilets at branch
Excellent service and honest approach.
George kept me in the loop and when I called and he was unavailable he would always call back. Also he made sure I knew all the buttons and systems on the car once it had arrived.
As mentioned, it actually feels like they care about you. Either they do or they are very good at making you feel like it, which is what you need when speaking £40k.
Everyone seems polite, friendly and customer focused. My Salesman, Nicolae Zurca is great at his job and a fantastic ambassador for your company
Nicholas (Nick) from mobility promise the date and my car was delivered that day and what ever he said about the car thats Exactly came like that no doubt and lies
The stafff have been very helpful each time I call or attend
Vince was superb. Kept me up to date and allowed for paperwork process to be as remote as possible meaning reduced visits to the showroom.
Excellent personal service by Mike Davies my BMW sales contact-helpful,informed,eased the whole process from beginning to end and went out of his way to ensure i received a car of my choice without the production wait of 3 months.
Beautiful car and a beautiful experience, made to feel quite special. My children were delighted with their bmw keyring as a gift.
All as above
Everybody was very helpful & welcoming!!
I have bought several cars from this dealership. They offer value together with high quality service for their customers, reflecting what I would wish to get from the BMW brand.
Both George and Gary at Stephen James welcomed me and my husband with warmth and enthusiasm. We were offered refreshments and croissants on our arrival and we were greeted by many members of the staff, which made us feel comfortable and in good hands
was kept informed throughout the process by our sales contact Vince Source.