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They did not take liability even tho it was their fualt
not sure what my first service was for at the start and i wasn't told that it was a simple check the oil stuff. I had to wait for an hour which was fine but if i was told it is be a quick check i would have not taken the whole day of work.
Car wasnt ready, dispite collection time agreed, tyre pressure warning came on as soon as I drove off, marker pen writing still on the windscreed that I had to clean off. paid up front for the service package but inspection not covered £81.00??
In addition to above car was not washed or valeted despite being with the service department for over a week. Clearly priority is given to favoured customers owning more expensive models or having non warranty work completed.
Phones hardly answered and when someone eventually does pick up they take your details then say will call you back but they never do. Had this issue with Stephen James Enfield multiple times.
The gentlemen I was dealing with (Tim), was very professional, forthright and efficient.
All taken care of seamlessly. i waited and and got the car in good time.
They are quick and efficient
Issue unresolved and untested... vehicle given back in same condition... NOT VERY HAPPY
To get things done is always stressful when dealing with Stephen James
Fast, efficient service as usual
Did the job they were supposed to do.
Able to fix issue straight away with no cost.
If there was an option to give zero stars, I would. Every part of the experience was appalling. I have no chance of explaining why in 100 characters, but would be happy to provide further information by phone/email.
I had specifically asked for the car NOT to be washed. Upon picking it up I was told it hadn't been washed as instructed - but when I went to get it it clearly had been. The car has several light scratches on it that I only noticed when I got home
Not very satisfied. Past few experiences haven't been a pleasure. I had to contact them 2 weeks in row to get my service booked. Finally I got the booking through calling directly BMW service centre. The staff not very helpful or polite
Very efficient as ever
Video report rushed!
Got a really good deal
The service is professional and sincere. BMW staff care about their cars and their customers equally. Matthew sent me a video detailing the work required. Impressive
Fault advised and repairs carried out without delay
Because the staff made me feel welcome.
Everything was completed on time and as arranged.
Dealt with professionally and curtursoly by your account manager Danny.
Great customer service and quick turnaround.
Matthew Porter or Danny Mansfield deal with my service requirements in a very efficient manner and give me total reassurance that everything has been checked and fully complies with BMW standards.
If the deal is right, we would have no problems using you guys again. Staff are pleasant tk deal with.
Communication on the progress of my vehicle was poor, I had to call in multiple time and kept on getting diverted and being told I would get a call back , which I didn't. I finally got through towards the end of the day.
Great service up until the deal is made. Once this is finalised and your deposit is paid they couldn't careless. They have your money and signature so the deal is done in their eyes.
The service itself was quick and efficient, however, it was difficult to get through by phone to book it in the first place and I was unable to add the car to my online account to be able to book it online. Not sure what else to say.
Shuttle service was brilliant and everyone wanted to help
As above, the actual car and engineers fine, customer service in the service department is as I said above, non existent
Overall good experience. Friendly staff and willing to help. Especially the nice old lady at the services reception (unfortunately I did not take her name).
Vince Sorce is a sociable and capable man. He answered all the questions I felt were relevant.
Again the customer service is not great. Staff seem uninterested and lack knowledge on really basic things. This did not fill me with confidence, nor did I feel like I could trust the information given to me.
Two main faults resolved, however I was asked to.pay an hourly diagnostic charge to look into another issues that was shown on a test drive with a technician.
Always Friendly and helpful
Couldn't get through on phone to make booking. Had to come in personally to speak to service department. Two cleaning cloths and one bottle of tyre spray missing from car after work - not worth complaining about.
Charming service on reception and many thanks to the lady who sorted me out so quickly. Hexagon/Spire in Kentish Town is way more convenient for me but it's worth making the journey to Enfield for the difference in customer service.
Staff always knowledgeable and friendly
good service mostly
Service was fine but the pricing policy needs to be clearer as my BMW app showed a lower price for the oil service compared to what I was actually charged. Disappointed with the extent of the difference.
I have rang the Service desk on several occasion asking for assistance, they told me that I would get a call back regarding the Safety call and was told that someone will call, well I'm still waiting for the call back.
Very good quick service, but failed to update service indicator showing service had been carried out.
My expectations were correctly set and then met
Dean Agass at Stephen James very helpful and efficient, friendly and is the only person that has tried to help me. Stratstone BMW CHESTERFIELD ABSOLUTELY USELESS!!!! They have ruined my trust and faith in BMW!! Definitely will not buy another BMW!!!!
I found the sales representative that dealt with me to be very rude, cold in dealing with my concerns and very unpleasant.
Good, swift service
My car was damaged during service and I reported the problem back and not received any response for last 9 days. Please contact me for more details of the incident. Thanks Harshal
Price and time taken to do the service.
Stephan James in Enfield were amazing, kept in touch with me and were friendly and courteous in person
because of how they handled the service?
Receptionist and member of service dept arguing whilst I was waiting. Advised service was done but only bit of paperwork was a single sheet of paper with no information on it if any meaning
Pat on reception is a treasure! Waited for the service - and it was completed ahead of time. Parking experience much better since you have employed attendants. Car valeted very well.
All the work was done to a satisfactory standard BUT the issue with the handbrake I had reported at the previous service and told there was no problem! On this occasion the handbrake was fixed but not covered by the extended warranty.
Very good service
Very efficient once there, kept updated
My heaters weren't working after the recal and when I mentioned this to the service advisor he was very defensive but I hadn't accused anyone I just wanted it looked at and fixed. But I was made to feel very uncomfortable and low
Disconnected hardwired dashcam, did not advise of this or reconnect after leaving workshop. Phoned to complain about the dashcam being left disconnected, no call back received as promised. No offer to pickup or drop of to local train station.
told me everything I wanted to know
My experience was an unparalleled success from beginning to end. Mike Davis at Stephen James Enfield ensured that the whole process went smoothly, with no issues whatsoever. He was informative, efficient, respectful and trustworthy. Fantastic.
Jeff kept us informed every week and his level of professionalism has exceeded the Loughton branch and even the Enfield branch. He always asked about the family. Never have I seen someone remember family names and ask about them.
Looked after every step of the way.The car was delivered very early compared to the estimated delivery date and it arrived just before my birthday! When i collected the car, BMW had placed a lovely red bow on it. Best birthday present!
Would definitely recommend to anyone. Tea and coffee was offered numerous times. Was kept up to date with any changes with my car, overall a very professional but relaxing experience!
We was very satisfied with the service offered from Bmw stephen james George was very helpful and gave us an excellent customer service.
Atif was the best salesman I have ever met. Very, very professional with A1 customer service skills
Every process of ordering my new car was a very good experience
I was informed at every stage and it was quicker than expected
Sales person George made it so easy for us he was so helpful and still calling and asking if the car is ok.
Really impressed with our salesman Vince Sorce- very personable and professional. From ordering to collecting our car- perfect!
Mike arranged for the prompt delivery of my car
I was told things have to be done at the factory and was given an estimated date then told it would come in week 16
Was very pleased with the service. Communication and updates were frequent and I was not having to chase for anything.
It was very good experience. Friendly, helpful staff help you in any cases, questions.
Model I was looking was not in the show room area.
I was very well taken care of and Vince was very polite and helpful.
Front of house were polite and welcoming. We had a lovely conversation.
Although I had a great experience on the purchase with your agent, the promised delivery date was overrun by three weeks
George was ultra knowledgeable and helpful.
The hand over of the car was simple and was taken through how the car operates.. also again stress free staff very hands on and helpful .
The whole process was very quick, smooth , the attitude was a very friendly one, I felt very welcome
Everyone was helpful and cared for clients to have a good experience
As ever, Vince Sorce provided an outstanding service.
Sales man was very attention & knowledgeable
The sales Rep was excellent Jeff Small st Stephen James Enfield
Was pleased with the timing of the delivery
Our Sales person Vince Sorce was as always attentive friendly and looked after our every request, kept us up to date at all times during the build/delivery process.
Excellent service. Nothing is too much trouble they help every step in the way
Excellent showroom, good coffee and welcoming staff. No one assumed I couldn't afford a BMW
Absolutely faultless service! Good job
As the above answer, Mike and Shelley went above and beyond to support our needs. I would also like to say thank you to Mike and Shelley for being so helpful. I would definitely recommend their showroom