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ABOUT STEPHEN JAMES ENFIELD.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly, knowledgeable staff

Service

the person I dealt with was helpful

Service

From making the booking to being handed back the keys, the service was exceptional

Service

My booking was at 8amI didn’t get to see the manager until 8.15amThe car was still in the yard waiting to go into the workshop at 8.45

Service

Even though waited longer than expected they were able to reduce the price which I very much appreciated

Service

Some most staff are very welcome and helpful and have gone beyond to help me everytime I'm there

Service

I was able to book my car in quickly for it’s required service. Customer service was good and fitted around my hectic work schedule. Service video provide information needed.

Service

Stephen James were on time with collection of the car, the drivers are helpful and polite. I was kept informed and the car came back earlier than expected and had been cleaned well.

Service

Again the quality of the workmanship. My only reservation is the time taken was longer than expected.

Service

The service was fine and as I expected it to from a BMW dealer

Service

Car booked in quickly, problem resolved quickly and efficiently under warranty, good service at dealership from Matthew - friendly and helpful

Service

Not long to wait around very helpful

Service

They are always kind and careful with us, customers at Stephen James! Thank you!

Service

Used the collection service and it was painless.There was an opportunity to replace front break discs but I was advised that they should last at least another 2000-3000 miles depending on driving style.Will use collection in 3/4 weeks.

Service

Very good and fast service

Service

computer system down for more than 2 days so hard to rebook and book in for recall notice.

Service

The problem was sorted out with no fuss

Service

My 10-year plus excellent customer relationship and service continues unabated as always. My needs were understood and accommodate throughout the process.

Service

Because the vehicle was not delivered back to my home address & no curtesy vehicle as first promised

Service

Recall and MOT carried out as arranged.

Service

Good service

Service

I still await notification that one outstanding item or repair - replacement of wiper blades - can be carried out.

Service

Excellent service manager

Service

refreshments available while i waited for service to complete

Service

Staff helpful and always answer questions

Service

Again very warm and welcoming environment. Salesman very polite.

Service

Had no problems and was looked after exactly as expected

Service

My experience was awful as during my service my car was hit, which has resulted me in me having to come into the office again for a repair.Stephen James have taken responsibility of the damage and are covering the cost of the repair but nevertheles

Service
Dear Mr Emir, I am very sorry to hear of the damage to your vehicle which has occurred while it was in our possession. I understand the situation has been addressed but if you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Thank you very much. Kind regards, Tim Kwan

Hassle free. Polite service Manager who speaks with clarity.

Service

A warm welcome on arrival with offer of coffee/tea, and asked if I needed a lift anywhere after dropping off my car; very efficient booking in process, and I was on my way in a very reasonable timeframe.

Service

All work completed as arranged and to time

Service

Came on time to pick and delivered back early and all work done satisfactory.

Service

It’s just so satisfying & simply a rewarding experience

Service

I dealt with Vince Sorce who was excellent - very courteous and professional, he knew everything about the car I was buying. He phoned me and kept me updated the whole way through the process. It really was a pleasure dealing with him.

Sales

very approachable no over powering sales technique good instruction on the use of various uses. willing for repeat instruction.

Sales

Explained everything well only down side was sat nav code being missing so I had no sat nav for a day or so

Sales

Very straightforward.Kept up to date with progress.Flexible with regard to when I could pick up my new car.

Sales

Sales representative care and attention

Sales

Excellent customer service

Sales

Very happy with doing business with Stephen James

Sales

Again great customer service. I loved the touch of sending a video of the car once it arrived. It all felt as if it was tailor made for us.