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The staff are all very helpful and courteous
Very professional. Keep the same advisor. Really excellent service from Matthew Porter
Excellent service from the team at Stephen James. Lauren looked after me and was polite, professional and lovely to deal with. MOT done quickly and thoroughly, with a report from a visual inspection sent to me before completion of the work.
Good sales guy and done in good time
The service i received was friendly and professional and Mt expectations were met.
Very competent service and staff considering current situation. Relaxed but professional
I had no issues from arrival to departure and was kept updated throughout.
Serviced car in good time and kept me intormed
Very quick and efficient
Straightforward process with helpful staff.
Took my car in for some warranty work, all work was completed in a few day and car was returned working perfectly and all issues resolved Thanks!
Again its the service you receive nothing is too much trouble for this aftercare department
Service (and MOT) were carried out as stated and the technician (Lauren) was very helpful and competent.
As previously mentioned all went well and no problems encountered.
Informative and first class service . I like the way my 0 was presented during check up with visual effects
Sensible price - all done on time
Could not ask for a better service
Lauren was extremely helpful
Car service done properly.
Quick and efficient work
Car completed on time
It was quick and efficient
Our regular service manager David Shipp always makes our services experience so easy and enjoyable. As a direct result of David's personal service, I purchased another BMW and a Mini and have all three vehicles serviced at Stephen James BMW
As above, all dealing were professionaly handled and Terry Johnson was very friendly and easy to do business with.
Very helpful and follow things up
As I said everything always gets done, so 100% satisfied customer. Well done Mathew, thank you!
Booking and execution of servicing requirements is problem free, any queries answered clearly and straightforwardly. Compliance with COVID requirements is also exemplary.
I greeted with a friendly and polite matter. All members of staff were very friendly.
Personalised care and professional service
Efficient, experienced and reliable
Service department always do a great job
As above easy no messing about
Provided information actual mileage & pictures to prove it...
No time wasting, was ready earlier than expected and got a video report with detailed explanations
Job completed in good time
Timely and professional staff
Came in with an issue, left with a satisfied solution. Great job
Work was done within a day had my car back with no problems since
The communication was good, I knew exactly what was going on with my car the whole time it was there.
Excellent service. I would have appreciated if the car was cleaned as well
The staff were friendly, compliant, easy to talk to and got my request handled with a fast turnaround.
I'm very happy
From the moment I booked, left and then picked up the car, the whole scenario ran smoothly.
Satisfied with the service, received detailed video of my car once it was diagnosed.
Quick, well communicated & smooth service
Very efficient. Staff were very friendly,polite and professional
I was helped on the price as well.
From purchase to now we are being treated so nicely. A couple of problems taken care of. Lovely staff etc....
Couldn't ask for a better customer experience. Danny Mansfield is professional and proficient. Having had problems with other main dealers in the past, I would trust no one else with my cars.
The service experience was great. The car could have been cleaned as the cleaning bay was certainly open for sales cars. But safety first.
I have gone to other BMW dealers and was not happy with the service. The Stephen James branch experience has kept my business and i am very happy with the customer service there. I travel past other BMW dealers just to come to the Enfield branch.
Good friendly service
No problems with the car & I was kept informed of the process.
Good competent service.
Same answer as for question 1
Reliable and on time
Danny's amazing service, I ended up saving money and spending less than expected, the excellent video and follow up email sent to me detailing my vehicle inspection which was thorough and well conducted by the mechanic.
The young man who processed the booking in of my car was knowledgeable and very patient. Explained things carefully and called to let me know next steps as promised.
On my last visit in the brunch I was served by Tim if I can remember his name. He was very good and clear with me from sending the car in the morning and picking it up later that day. Very understandable and professional.
Efficient and friendly services. Tim, the BMW staff, was polite and professional in managing my case.
Always been good to us even when problems or issues have occurred.
Danny went above and beyond when I thought I had a related issue to the work they done. It was demonstrated that the problem was unrelated but this did not stop Danny from trying to help. He fully embraces the ethos of Customer Service.
I new what the problem was and needed my car back by tomorrow. Gave a quick diagnosis fixied it and had it back same day
Organised, no hassle, quick, nice staff
Very clinical set up very impressive and also kept informed by your Customer service representative as to what was going on and been done thank you
I brought my car in for a re-call fix and unfortunately I needed to bring it back once more afterwards, Mathew was extremely accommodating and understanding of the matter and I was really happy with the customer service he provided me
Service Advisor: Matthew Porter - Who I have dealt with going back years now has always upheld the highest level of professionalism for BMW's ethos for outstanding customer service and satisfaction.
Full service done in 3 hours
Great customer service and kept updated as to when my car would be ready for collection which was within 24 hours.
I was apprehensive going to the centre,but was relieved to see everything being carried out according to covid guidelines.
Job done very well
The body shop team did an exceptional job.
All very straightforward
Efficient friendly reliable. Absolutely first class COVID procedures in place for drop off and collection. I am extremely vulnerable so my wife visited and was incredibly impressed. Well done S James
Over all a very quick professional service
Very satisfied, Lauren had been great all the way through.
Feel like it's great service, from purchasing my car to servicing it, I've only experienced excellent customer service
Contacted by Stephen James to book recall and advised and updated.
Excellent customer service.
Dropped off my car and job was completed in just a few hours, great customer service and super friendly team. I am now on my 4th BMW and wouldn't change to another make.
An efficient experience. Car was sorted out quickly. Excellent Covid procedures in place.
Service was carried out timely, to my knowledge correctly etc
I didnt have to wait too long for someone to answer my phone call and deal with the issues on my New vehicle. It was swiftly booked to replace the defective parts.
I felt valued as a customer, would definitely recommend
Mainly because of the reasons given above. Despite everything was the smoothest easiest service I ever had . Thanks
Efficient service given
Great prompt communication and transparency
Feel valued and cared for thank you
As mentioned the initial contact wasn't the best but later going through John Cotrim everything was sorted out. I must say John was brilliant with his customer service.
Matt Dealt promptly and efficiently with the issues. My creaking noises have now disappeared making the car completly different.
MOT and Service all done as booked and without any delay
Ultimately the staff at Stephen James did go the extra mile to ensure that I was able to collect my car despite my being delayed and arriving way after closing time on a Friday.
My service experience at Stephen James Enfield was absolutely admirable. My car was collected for service, MOT and Heath check on time and expertly dealt with. I was kept informed about the progress. Full marks to the service department.
Excellent service delivered on time at this difficult time due to the pandemic.
Workshop was clearly very busy but all the work carried out was done quickly.
was kept in the loop despite the issues that were presented
I've been very happy of the process of my motability car and your staff that helped me out alot
I would have liked for the car to be delivered. However, due to COVID and staffing levels this was not possible. Picking my car up was also stress free.
Stephen James BMW centre Enfield and in particular salesperson Vince Sorce provided an excellent, efficient, professional and friendly Sales experience from start to finish.
My sales executive Beejal Patel she help me a lot she is best how to look after and talk Custemer
Initial contact indicated click and collect only was offered but this was not correct. All my questions were answered promptly and in full.
Vince was really pleasent and helpful and kept us up to date on delivery times.
Really pleased with our BMW salesman, George Georgiou, from Stephen James BMW. He advised us well on details, not least a great colour combinations. They could not have been more helpful. Gary Franks, George's manager followed up (nice gesture).
Straight forward procedure.
Great communication throughout the sales process. Every request dealt with promptly. Dealership went out of it's way to make the sale a success.
despite lockdown restrictions, the process of test driving and buying still felt special
Very approachable and fabulous service from all at BMW.
Great car and service by Stephen James in general.
Great service throughout, excellent advice and regular updates throughout.
It was all done online but was so sufficient I didn't miss coming in to the building
I have always received the best customer service from the sales person,who has always been courteous and patient and always friendly, one of the best in my opinion...
The assistant was very nice and explained everything to the finest details.
I've given five star because of the customer representative who assisted me is name is Atif from BMW Enfield he's been brilliant to help me from the beginning to the end of the purchase of my new car . I would love to recommend everyone to him
Vince was excellent as always well done
George kept me up to date with my order and expected delivery time. He went above and beyond to ensure that I received my car in timely manner. Knowing he would be off, he handed me over to his colleague Nicolae Jurca (Nick) who was equally friendly.
Always attentive and friendly - keeping me up-to-date
Understood my needs, explained everything in detail. Vince at Stephen James is amazing at his job, this is the second time he has looked after me and was the main reason I returned to BMW this year!