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Ease with which the appointment for an MOT was arranged. Speed of turnaround. Advance warning of additional expense (oil change). Good support throughout. Car washed (very nice touch, that).
all round professional service
Not only did I receive what I was booked in for but was amazed at the video of my car when they did the check and the fact that it got sent to me and I was made aware about my tyres and how many mm I had left on my break pads was very helpful to know
The gentlemen that dealt with my service was very professional and organised.
VG all round
Lauren kept me updated
I was completely satisfied because of how I was received at the reception and inside with very welcomed attitude
Did not wait as long as I anticipated and got the health check video
Impressive service and professionalism
Outstanding service and professionalism
Very satisfied, because time was take to explain to me what would be done to my car.
Professional quick efficient service
Work was done satisfactorily
I was impressed with professional and lovely service
Thank you for your kind comments, we look forward to seeing you next time so we can deliver the same high standards.
From booking my car in, the phone calls, emails and the staff at Stephen James were faultless. Also I was really impressed of the video they sent me of my car and the overall check they did.
Thank you for your very positive feedback, we are always delighted to hear such nice comments. I am pleased you enjoyed the video, we find our customers get a lot of confidence from seeing their car on the ramp in detail.
Efficient, supportive and communicative.
Thank you for your feedback, we look forward to seeing you on your next visit and maintaining those consistent standards.
You even gave me a rundown of condition of my car
Thank you for your feedback, we are delighted to hear that you received a great level of service.
The service visit was easy and everyone was very helpful.
Thank you for your feedback, we are delighted that you received a great level of service.
Very good indeed
Thank you for your feedback, we are a little more expensive than some other non approved garages but rest assured that we have the best technicians and technology to work on your car. Thank you for the score of 9 and we look forward to seeing you next time.
The team where great
Thank you for your feedback. We are delighted that your visit was simple and easy with us.
Very good service
Thank you for your feedback.
Great customer service
Thank you for your feedback. I am pleased that you enjoyed dealing with Dean like many other customers. We will keep an eye on the quality of the wash and vac as well as passing on your comments to the reservation team.
Quality care from the whole team
Thank you for your feedback, Dean is an exceptional Service team leader and he really appreciates the great score and comments.
I was kept informed at all times and looked after during my visit
Thank you for your feedback, it is always nice to hear that we looked after you very well.
I think it was Tim (a relatively young man, who I first met during his first week of employment about 2 years ago). His service was first class, updating me when necessary.
Thank you for your feedback. I know Tim really appreciates your kind words and your time taken to do so. We look forward to seeing you in the future.
Everything was top service
Once again good service was given and Danny took care of it
Always looked after well treated as one of the family
Dean was great, gave me proper updates and explanations on what was taking place
Matt, who was my main contact, provided an excellent service with regular updates.
Staff try very hard to kerp to the timescale.
Kept me informed
Stephen James alway do a five star job with my cars. I would not go anywhere else.
They did the service and also attended to the seat belt that wasn't reported
Bee Patel has been very helpful from start to finish keeping me informed of progress.
All credit to Timothy Kwan who provided an exemplary service.
The gentlemen who served me ( Danny Mansfield ) was excellent and answered all my queries with regards to my service and generally taking care of me while there
Very satisfied. All staff that I had interaction with , treated me very well. The work done is always outstanding. And I like the video they send to you , so you can see your car.
given a detailed review on issues wrong with the car, and customer service very friendly
I got what I needed done quickly and efficiently, the staff were pleasant and helpful
The Test-drive was booked with Vince and we returned to discuss options Gary was able to provide a better product than what we had seen advertised and the car was delivered early.
It was just a recall but communication was efficient and car was returned jet washed
Prompt and professional service, very pleasant experience and always attentive to any needs.
Again, excellent. Kept well informed.
I was kept up to date , customer service was great and car was cleaned
You were quick, meet deadline and above all you are very courteous.
Simple and reliable service that I can rely on and not have to worry about.
I really liked the service. I felt that I was well looked after and the process was professional
Very professional. Quick & prompt
Eveything was done to a high standard and I felt very welcome and at ease
A busy location at Enfield but considering the time of year, I was happy with the service provided.
It was smooth, efficient and my car was even washed.
Completely satisfied as was explained the service procedures.
The service is second to none and never disappoints.
Everything went well
Fantastic communication and efforts from Tim throughout my service experience
Great customer service
Dean Agass welcomed me in such a friendly manner and made me feel comfortable as this was my first ever experience in a dealer. His team are absolutely amazing with delivering excellent service as they have recorded a short clip of video showing wh
Fast and kept the appointment
Courteous and efficient
The CSO Emma De-Lain explained every aspect of how my query would be dealt with in a concise and professional manner. She informed me of other services which BMW offer which were available to me.
They did what was expected noticed a wirn tyre and contacted me and replaced it
Relatively organised. Reasonably priced. Service details explained by the representative. Also dealership pushed my work forward enabling me to wait in the vicinity and collect vehicle after two hours. This was appreciated
I had excellent communication from everyone at BMW
A very good very professional service.
Amazing helpful sorting all problems
Friendly, helpful staff. Pleasant waiting area. Car spotless afterwards.
Excellent customer care
Danny was very understanding
Danny is always professional and proficient. A great overall customer experience.
Good customer service by person looking after me
Timothy Kwan was very helpful and a pleasure to deal with.
Everything was excellent-ran smoothly,well organised and explained
I was very pleased with the service I received
Quick and relevant
Efficient and simple
It was Great Customer Service and you did a good job.
From the desk to the repair handler they have delivered a higher standard customer service
I was looked after by Lauren Seymour who kept me up to date with the progress of my service from drop off to collection. Cannot fault the customer service provided from start to finish
very good service
Perfect ! Kept me informed the whole process
Quick efficient and helpful
My appointed adviser was able to provide answers to all my questions and hence advise me thereafter.
Was kept informed. Lovely experience
They sorted the issue for me quickly and efficiently
Great communication from service guy
Efficient as always
Quick, easy, professional, polite and helpful staff. In particular the service we got from Dean Agass. The contact between customer and staff was excellent and the video of our service was a very nice touch.
The work was completed swiftly and professionally and I was kept informed throughout
Great customer service
Very good service
Professional and efficient service. Excellent customer service by Lauren and John
Everything was done in the predicted time scale very happy with the service
All done with perfect promptness and satisfaction
We have been using Stephen James Enfield for the past 23 years and have always got excellent service. Thank you.
You did exactly what you said in good standard.
Could not ask to be looked after better by Danny Mansfield.
Service is excellent!
Liked the video from the service engineer explaining everything, also customer service adviser Tim was very helpful.
The service was friendly and very helpful and the personal was attentive to my needs.
All good. Website refers to courtesy cars etc so would be good to know if that service is available at time of booking.
Dean Agass superb
Excellent faultless service from Danny and the team as usual
I had a problem with the steering. The person that dealt with it was very helpful. They could not find any problems but said that I could bring the car straight back to BMW if it happens again.
The service centre were quick and efficient and I received a 20% discount
I found Emma Le Dain VERY VERY Helpful and went out of way to make sure I was getting the best service she could give
I will never go anywhere else. Got to know the team there very well over the years and they take every opportunity to excel with their customer service
Very polite staff;. Finished the service earlier than expected
It was on time.
Very smooth and fast
Wonderful service, extremely professional
They kept you in the loop every step of the way
Dealt with courteously and on time
Danny Mansfield looked after me. Very professional and helpful.
My account manager was very pleasant and explained the whole process to me.
Nice customer service, very helpful
Great happy to follow up on brake pad query took time to help
Great service as always. Thorough inspection and good visibility
The overall customer service was very pleasant.
Verry nice staff and Dean do a great job with my car
Was met promptly on arrival and introduced to the service manager. He was excellent as was Emma Le Dain who looked after me from that point onwards.
The person who dealt with me was great. Really good customer service. Thank you.
I felt the staff were polite and efficient and the work was done within the time frame given to me.
Dealt very quickly with car problem
Excellent customer service
Stephen James and especially Danny Mansfield always take care of my needs and meet expectations every time. Can not fault the exceptional service.
Everything went smoothly and service was great
All went well from booking to return
I have no complaints.
My appointment was on time and the details of the service were explained to me clearly. My car was ready for pick up at the agreed time.
Service experience was excellent
Booking the service and the service experience itself was easy, friendly and efficient
I was satisfied with the services I did received
Everything was perfect only down side was had to go back the following day for the water filter which was not filled BUT was happy to go down and the team was great
Lauren's professionalism, attention to detail and aftercare was above and beyond.
Excellent work done
Job doe quickly and efficiently without fuss.
Tim Kwan was a good person to deal with and even came in on his day off (Saturday) and was able to hand the car back to me when the service was completed
Bee Patel the sales person who completed the car handover was very friendly and professional and took time to explain the whole process in a very thorough way. I was extremely impressed by her and she is a credit to your organisation.
We were kept informed at every stage of the build and delivery
We have been dealing with the BMW Enfield centre since 1988 but never before were we treated so satisfactorily.
Being served by Atif who is very profesional but also easy to talking to , made whole the process quick and pleasurable , thank you Atif
Just brilliant service
Communication is very easy and responsive!
everything was very smooth and efficient.
Beautiful bee has again gone though everything I needed to know . Anything I needed I couldn't ask for a better service . If only there was a higher score option!
Great customer service. Vince was very helpful in helping with choice of car and extras I wanted on the vehicle. Kept me up to date of the vehicles production. Smooth part exchange. Very happy with the whole service.
Atif provided all the information about the scheme answered all the questions I had
Vince was very attentive to details & could answer all of our questions. Delivery was nice and easy & a follow up call was made after which was a nice touch.
Vince Sorce who dealt with all my inquires regarding the right the vehicle for myself i would recommend him hence the 5 stars
Professional, capable and friendly staff made the whole process easy
I was able to complete all necessary paperwork online from home which makes life simple
Although there was a problem Atif and Gary sorted it.
Great sales guys. Very helpful
A smooth process and good service
They always kept us informed from day 1 about the new car
I would have liked to have the tow bar fitted which I agreed before buying the car. However, great service from Kevin Cole and David Shivshankar at Stephen James Enfield.
Very responsive and prompt answering all questions well.
The whole experience was professional and friendly
This is the second car we have bought from Stephen James Enfield . The service we received on both occasions from Vince Source was first class from initial enquiry to delivery .
As mentioned above I had very smooth process throughout and the team have been excellent in dealing with the overall sales process.
I was really happy with the service and experience, initially I was not looking at a BMW as I wanted to try Mercedes out but I had horrible expand service with them and decided to look at BMW instead. I was very happy with the way the staff helped
Can't fault them great from start to finish
Vince was excellent and explained everything step by step... even though it's COVID and wasn't able to get in the passenger seat he still showed me so much in my new car! Thanks a lot ??
Professional and friendly
Love my new car, was given all the right information. The staff were friendly and useful. loved my experience.
Delivery was on time and date as promised