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ABOUT STEPHEN JAMES ENFIELD.

Find out more about what we do and our team.

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Meet the team

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Gary Franks

Transaction Manager
  • Years in the industry 32
  • Department New Sales

Atif Riaz

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 20
  • Department New Sales

George Georgiou

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 1
  • Department New Sales

Vince Sorce

BMW New Car Senior Sales Executive and Motability Specialist
  • Years in the industry 22
  • Department New Sales

Chris Poole

Used Car Manager
  • Years at the dealership 2
  • Years in the industry 10
  • Department Used Sales

Dervis Soyler

Used Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Used Sales

Jim Larkin

Used Sales Executive
  • Years at the dealership 8
  • Years in the industry 26
  • Department Used Sales

Nico Hagiyiani

Used Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Used Sales

Paul Chitty

Used Car Sales Executive
  • Department Used Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff are all very helpful and courteous

Service

Very professional. Keep the same advisor. Really excellent service from Matthew Porter

Service

Excellent service from the team at Stephen James. Lauren looked after me and was polite, professional and lovely to deal with. MOT done quickly and thoroughly, with a report from a visual inspection sent to me before completion of the work.

Service

Good sales guy and done in good time

Service

The service i received was friendly and professional and Mt expectations were met.

Service

Very competent service and staff considering current situation. Relaxed but professional

Service

I had no issues from arrival to departure and was kept updated throughout.

Service

Serviced car in good time and kept me intormed

Service

Very quick and efficient

Service

Straightforward process with helpful staff.

Service

Took my car in for some warranty work, all work was completed in a few day and car was returned working perfectly and all issues resolved Thanks!

Service

Again its the service you receive nothing is too much trouble for this aftercare department

Service

Service (and MOT) were carried out as stated and the technician (Lauren) was very helpful and competent.

Service

As previously mentioned all went well and no problems encountered.

Service

Informative and first class service . I like the way my 0 was presented during check up with visual effects

Service

Sensible price - all done on time

Service

Could not ask for a better service

Service

Lauren was extremely helpful

Service

Car service done properly.

Service

Quick and efficient work

Service

Car completed on time

Service

As above.

Service

Good service

Service

It was quick and efficient

Service

Our regular service manager David Shipp always makes our services experience so easy and enjoyable. As a direct result of David's personal service, I purchased another BMW and a Mini and have all three vehicles serviced at Stephen James BMW

Service

As above, all dealing were professionaly handled and Terry Johnson was very friendly and easy to do business with.

Service

Very helpful and follow things up

Service

As I said everything always gets done, so 100% satisfied customer. Well done Mathew, thank you!

Service

Booking and execution of servicing requirements is problem free, any queries answered clearly and straightforwardly. Compliance with COVID requirements is also exemplary.

Service

I greeted with a friendly and polite matter. All members of staff were very friendly.

Service

Personalised care and professional service

Service

Efficient, experienced and reliable

Service

Service department always do a great job

Service

As above easy no messing about

Service

Provided information actual mileage & pictures to prove it...

Service

No time wasting, was ready earlier than expected and got a video report with detailed explanations

Service

Very satisfied

Service

Job completed in good time

Service

Timely and professional staff

Service

Came in with an issue, left with a satisfied solution. Great job

Service

Work was done within a day had my car back with no problems since

Service

The communication was good, I knew exactly what was going on with my car the whole time it was there.

Service

Excellent service. I would have appreciated if the car was cleaned as well

Service

The staff were friendly, compliant, easy to talk to and got my request handled with a fast turnaround.

Service

I'm very happy

Service

From the moment I booked, left and then picked up the car, the whole scenario ran smoothly.

Service

Satisfied with the service, received detailed video of my car once it was diagnosed.

Service

Very efficient

Service

Quick, well communicated & smooth service

Service

Very efficient. Staff were very friendly,polite and professional

Service

Swift attention

Service

I was helped on the price as well.

Service

From purchase to now we are being treated so nicely. A couple of problems taken care of. Lovely staff etc....

Service

Couldn't ask for a better customer experience. Danny Mansfield is professional and proficient. Having had problems with other main dealers in the past, I would trust no one else with my cars.

Service

The service experience was great. The car could have been cleaned as the cleaning bay was certainly open for sales cars. But safety first.

Service

I have gone to other BMW dealers and was not happy with the service. The Stephen James branch experience has kept my business and i am very happy with the customer service there. I travel past other BMW dealers just to come to the Enfield branch.

Service

Good friendly service

Service

Great communication

Service

No problems with the car & I was kept informed of the process.

Service

Good competent service.

Service

Same answer as for question 1

Service

Reliable and on time

Service

Danny's amazing service, I ended up saving money and spending less than expected, the excellent video and follow up email sent to me detailing my vehicle inspection which was thorough and well conducted by the mechanic.

Service

The young man who processed the booking in of my car was knowledgeable and very patient. Explained things carefully and called to let me know next steps as promised.

Service

On my last visit in the brunch I was served by Tim if I can remember his name. He was very good and clear with me from sending the car in the morning and picking it up later that day. Very understandable and professional.

Service

Efficient and friendly services. Tim, the BMW staff, was polite and professional in managing my case.

Service

Always been good to us even when problems or issues have occurred.

Service

Danny went above and beyond when I thought I had a related issue to the work they done. It was demonstrated that the problem was unrelated but this did not stop Danny from trying to help. He fully embraces the ethos of Customer Service.

Service

As above

Service

I new what the problem was and needed my car back by tomorrow. Gave a quick diagnosis fixied it and had it back same day

Service

Organised, no hassle, quick, nice staff

Service

Satisfied customer.

Service

Very clinical set up very impressive and also kept informed by your Customer service representative as to what was going on and been done thank you

Service

I brought my car in for a re-call fix and unfortunately I needed to bring it back once more afterwards, Mathew was extremely accommodating and understanding of the matter and I was really happy with the customer service he provided me

Service

Service Advisor: Matthew Porter - Who I have dealt with going back years now has always upheld the highest level of professionalism for BMW's ethos for outstanding customer service and satisfaction.

Service

Full service done in 3 hours

Service

Great customer service and kept updated as to when my car would be ready for collection which was within 24 hours.

Service

I was apprehensive going to the centre,but was relieved to see everything being carried out according to covid guidelines.

Service

Job done very well

Service

The body shop team did an exceptional job.

Service

All very straightforward

Service

Efficient friendly reliable. Absolutely first class COVID procedures in place for drop off and collection. I am extremely vulnerable so my wife visited and was incredibly impressed. Well done S James

Service

Over all a very quick professional service

Service

Very satisfied, Lauren had been great all the way through.

Service

Feel like it's great service, from purchasing my car to servicing it, I've only experienced excellent customer service

Service

Contacted by Stephen James to book recall and advised and updated.

Service

Excellent customer service.

Service

Dropped off my car and job was completed in just a few hours, great customer service and super friendly team. I am now on my 4th BMW and wouldn't change to another make.

Service

An efficient experience. Car was sorted out quickly. Excellent Covid procedures in place.

Service

Service was carried out timely, to my knowledge correctly etc

Service

I didnt have to wait too long for someone to answer my phone call and deal with the issues on my New vehicle. It was swiftly booked to replace the defective parts.

Service

I felt valued as a customer, would definitely recommend

Service

Mainly because of the reasons given above. Despite everything was the smoothest easiest service I ever had . Thanks

Service

Efficient service given

Service

Great prompt communication and transparency

Service

Feel valued and cared for thank you

Service

As mentioned the initial contact wasn't the best but later going through John Cotrim everything was sorted out. I must say John was brilliant with his customer service.

Service

Matt Dealt promptly and efficiently with the issues. My creaking noises have now disappeared making the car completly different.

Service

MOT and Service all done as booked and without any delay

Service

Ultimately the staff at Stephen James did go the extra mile to ensure that I was able to collect my car despite my being delayed and arriving way after closing time on a Friday.

Service

Awesome

Service

My service experience at Stephen James Enfield was absolutely admirable. My car was collected for service, MOT and Heath check on time and expertly dealt with. I was kept informed about the progress. Full marks to the service department.

Service

All good

Service

Excellent service delivered on time at this difficult time due to the pandemic.

Service

Workshop was clearly very busy but all the work carried out was done quickly.

Service

was kept in the loop despite the issues that were presented

Sales

Extremely satisfied.

Sales

I've been very happy of the process of my motability car and your staff that helped me out alot

Sales

I would have liked for the car to be delivered. However, due to COVID and staffing levels this was not possible. Picking my car up was also stress free.

Sales

Stephen James BMW centre Enfield and in particular salesperson Vince Sorce provided an excellent, efficient, professional and friendly Sales experience from start to finish.

Sales

My sales executive Beejal Patel she help me a lot she is best how to look after and talk Custemer

Sales

Initial contact indicated click and collect only was offered but this was not correct. All my questions were answered promptly and in full.

Sales

Vince was really pleasent and helpful and kept us up to date on delivery times.

Sales

Really pleased with our BMW salesman, George Georgiou, from Stephen James BMW. He advised us well on details, not least a great colour combinations. They could not have been more helpful. Gary Franks, George's manager followed up (nice gesture).

Sales

Straight forward procedure.

Sales

Great communication throughout the sales process. Every request dealt with promptly. Dealership went out of it's way to make the sale a success.

Sales

despite lockdown restrictions, the process of test driving and buying still felt special

Sales

Very approachable and fabulous service from all at BMW.

Sales

Great car and service by Stephen James in general.

Sales

Great service throughout, excellent advice and regular updates throughout.

Sales

It was all done online but was so sufficient I didn't miss coming in to the building

Sales

I have always received the best customer service from the sales person,who has always been courteous and patient and always friendly, one of the best in my opinion...

Sales

The assistant was very nice and explained everything to the finest details.

Sales

I've given five star because of the customer representative who assisted me is name is Atif from BMW Enfield he's been brilliant to help me from the beginning to the end of the purchase of my new car . I would love to recommend everyone to him

Sales

Vince was excellent as always well done

Sales

George kept me up to date with my order and expected delivery time. He went above and beyond to ensure that I received my car in timely manner. Knowing he would be off, he handed me over to his colleague Nicolae Jurca (Nick) who was equally friendly.

Sales

Always attentive and friendly - keeping me up-to-date

Sales

Understood my needs, explained everything in detail. Vince at Stephen James is amazing at his job, this is the second time he has looked after me and was the main reason I returned to BMW this year!