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The CSO Emma De-Lain explained every aspect of how my query would be dealt with in a concise and professional manner. She informed me of other services which BMW offer which were available to me.
Courteous and efficient
They did what was expected noticed a wirn tyre and contacted me and replaced it
I had excellent communication from everyone at BMW
Relatively organised. Reasonably priced. Service details explained by the representative. Also dealership pushed my work forward enabling me to wait in the vicinity and collect vehicle after two hours. This was appreciated
A very good very professional service.
Amazing helpful sorting all problems
Friendly, helpful staff. Pleasant waiting area. Car spotless afterwards.
Good customer service by person looking after me
Danny was very understanding
Danny is always professional and proficient. A great overall customer experience.
Excellent customer care
Timothy Kwan was very helpful and a pleasure to deal with.
Efficient and simple
Quick and relevant
I was very pleased with the service I received
Everything was excellent-ran smoothly,well organised and explained
Perfect ! Kept me informed the whole process
From the desk to the repair handler they have delivered a higher standard customer service
It was Great Customer Service and you did a good job.
I was looked after by Lauren Seymour who kept me up to date with the progress of my service from drop off to collection. Cannot fault the customer service provided from start to finish
very good service
Quick efficient and helpful
My appointed adviser was able to provide answers to all my questions and hence advise me thereafter.
They sorted the issue for me quickly and efficiently
Was kept informed. Lovely experience
Quick, easy, professional, polite and helpful staff. In particular the service we got from Dean Agass. The contact between customer and staff was excellent and the video of our service was a very nice touch.
Great communication from service guy
Efficient as always
Great customer service
The work was completed swiftly and professionally and I was kept informed throughout
Very good service
Professional and efficient service. Excellent customer service by Lauren and John
All done with perfect promptness and satisfaction
Everything was done in the predicted time scale very happy with the service
We have been using Stephen James Enfield for the past 23 years and have always got excellent service. Thank you.
You did exactly what you said in good standard.
Could not ask to be looked after better by Danny Mansfield.
Service is excellent!
Liked the video from the service engineer explaining everything, also customer service adviser Tim was very helpful.
The service was friendly and very helpful and the personal was attentive to my needs.
Dean Agass superb
All good. Website refers to courtesy cars etc so would be good to know if that service is available at time of booking.
Excellent faultless service from Danny and the team as usual
I had a problem with the steering. The person that dealt with it was very helpful. They could not find any problems but said that I could bring the car straight back to BMW if it happens again.
The service centre were quick and efficient and I received a 20% discount
I found Emma Le Dain VERY VERY Helpful and went out of way to make sure I was getting the best service she could give
I will never go anywhere else. Got to know the team there very well over the years and they take every opportunity to excel with their customer service
Very smooth and fast
Wonderful service, extremely professional
Very polite staff;. Finished the service earlier than expected
It was on time.
Danny Mansfield looked after me. Very professional and helpful.
Dealt with courteously and on time
My account manager was very pleasant and explained the whole process to me.
They kept you in the loop every step of the way
Nice customer service, very helpful
Great happy to follow up on brake pad query took time to help
Great service as always. Thorough inspection and good visibility
The overall customer service was very pleasant.
Verry nice staff and Dean do a great job with my car
Was met promptly on arrival and introduced to the service manager. He was excellent as was Emma Le Dain who looked after me from that point onwards.
I felt the staff were polite and efficient and the work was done within the time frame given to me.
The person who dealt with me was great. Really good customer service. Thank you.
Dealt very quickly with car problem
Everything went smoothly and service was great
Excellent customer service
Stephen James and especially Danny Mansfield always take care of my needs and meet expectations every time. Can not fault the exceptional service.
All went well from booking to return
I have no complaints.
My appointment was on time and the details of the service were explained to me clearly. My car was ready for pick up at the agreed time.
Service experience was excellent
I was satisfied with the services I did received
Booking the service and the service experience itself was easy, friendly and efficient
Lauren's professionalism, attention to detail and aftercare was above and beyond.
Everything was perfect only down side was had to go back the following day for the water filter which was not filled BUT was happy to go down and the team was great
Excellent work done
Tim Kwan was a good person to deal with and even came in on his day off (Saturday) and was able to hand the car back to me when the service was completed
Job doe quickly and efficiently without fuss.
He broke everything down for me
Would have been five if not for the cleaning of the vehicle due COVID restrictions in place. Nevertheless was very satisfied with the outcome.
It was simple and efficient
Based on our interaction with the staff and their promptness.
Can't fault the service
It was excellent
I am always satisfied with the service at bmw. BMW have always kept me informed of the following work that will be carried out. Notifying me of the work that has been done via video link.
Tim was great, really friendly and professional
Very organised and friendly and easy
Got what I wanted
Very courteous service.
Good service received
I'm yet to be failed/ disappointed by BMW.
As usual polite and helpful.
Good diagnosis and speedy repair
Don't like having problems with my car so very satisfied
Efficient service. I was initially kept up to date with the repairs by George in the Bodyshop who was very helpful. The replacement of my bumper was an A class job and I'm very happy with the repairs.
Knowledgeable & friendly
Very good at looking after customers only draw back there was no loan cars when dropping off for service
everything took place as planned
The experience and process handled with the most professionalism.
Resolved issue with battery recall
The jobs were completed before the time I was given
The staff are all very helpful and courteous
I'm happy about the service I received
Very professional. Keep the same advisor. Really excellent service from Matthew Porter
Excellent service from the team at Stephen James. Lauren looked after me and was polite, professional and lovely to deal with. MOT done quickly and thoroughly, with a report from a visual inspection sent to me before completion of the work.
Good sales guy and done in good time
Very competent service and staff considering current situation. Relaxed but professional
The service i received was friendly and professional and Mt expectations were met.
I had no issues from arrival to departure and was kept updated throughout.
Great sales guys. Very helpful
A smooth process and good service
I would have liked to have the tow bar fitted which I agreed before buying the car. However, great service from Kevin Cole and David Shivshankar at Stephen James Enfield.
Very responsive and prompt answering all questions well.
They always kept us informed from day 1 about the new car
The whole experience was professional and friendly
As mentioned above I had very smooth process throughout and the team have been excellent in dealing with the overall sales process.
This is the second car we have bought from Stephen James Enfield . The service we received on both occasions from Vince Source was first class from initial enquiry to delivery .
I was really happy with the service and experience, initially I was not looking at a BMW as I wanted to try Mercedes out but I had horrible expand service with them and decided to look at BMW instead. I was very happy with the way the staff helped
Can't fault them great from start to finish
Vince was excellent and explained everything step by step... even though it's COVID and wasn't able to get in the passenger seat he still showed me so much in my new car! Thanks a lot ??
Professional and friendly
Love my new car, was given all the right information. The staff were friendly and useful. loved my experience.
Delivery was on time and date as promised
Due to the length of time I've been with this centre I have got to know staff all who are very genuine and polite.
Really professional an d personal service
Staff made us feel completely at ease throughout the entire process.
Staff are very attentive and helpful. The whole team are welcoming and friendly at Enfield
Highly organized and efficient
Delt with promptly by BMW staff at time of prearranged appointment. Good interpersonal and communication skills, friendly and helpful attitude. Satisfied with overall level of service.
Atif was excellent, helpful, friendly and knowledgeable.
Very satisfied with Georges attitude and customer service
All went to plan as we were advised at the beginning
the representative George was very helpful kept me updated and made me chose the car that suited me the most.
All issues dealt with fast and gave a good deal
Over all very happy with the car
Base and the sale representative he was great . All returning back my emails.
The sales staff have always treated me with courtesy and respect. They respond quickly and efficiently and made me feel special.
Perfect even with the covid restrictions in place it was extremely easy. Purchase of car we was allowed in at the time and was easy to choose and delivery of vehicle was perfect just picked up outside sales room!
was kept in the loop despite the issues that were presented
I've been very happy of the process of my motability car and your staff that helped me out alot
mr vince source let me know every process of the car which made me really happy. his a awesome worker. since 8 years I've been on motability car and vince has always helped me out alot so i think he Deserves a nice red wine from his boss :-)
I would have liked for the car to be delivered. However, due to COVID and staffing levels this was not possible. Picking my car up was also stress free.
My sales executive Beejal Patel she help me a lot she is best how to look after and talk Custemer
Stephen James BMW centre Enfield and in particular salesperson Vince Sorce provided an excellent, efficient, professional and friendly Sales experience from start to finish.