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In the past I have had to make an official complaint against my local BMW dealer. However in this instance the service was very good.
reasons mentioned above
Mathew was very helpful and sorted everything out for me
Once appointment was arranged everything went like clockwork.
Generally very good
Car taken in for MOT. Finished on time as promised.
Vince Source was brilliant to us. thank you Vince
Despite having the minor hiccups with a new staff the manager stepped in and resolved my issues very professionally
I was booked In for a full service with Mathew porter I have been dealing with him for the past few years now and he's experience and knowledge is the best, his customer service is extremely satisfaction and never disappoints always booking with him
They do an excellent job and are very informative and very efficient
I was really very satisfied with their service! They were brilliant!
everything works very smoothly. link to video of car underbody very impressive
Because it was good customer service
Difficulty parking on arrival is my only concern
Work was carried out quickly and efficiently
Matthew is got amazing customer service and personality with was pleasure doing business with him!
Service booked in - vehicle taken care of - no issues or drama - it was an urgent booking and I was taken care of.
Service was delivered to good standard
Prompt and clean service
Too expensive and car valet very poor !
Due to the initial lack of call back to provide an update.
From the minute you approach the service carpark you are looked after and they make extra sure that you are valued throughout the whole process
Any and every issue i have had they have helped me every step of the way
After sales advice and actions excellent
Comfortable, welcoming and free coffee.
Very good service all round, Although the quality of the wash was poor. No alternative solution was provided to reduce the squeeking of my breaks, I have since found a solution that can be sprayed to reduce the rust.
Checked in my car and was told that I would receive a phone call to update me on progress at approx 5pm I had to call BMW to get an update & was told that the car had just been put on the ramp to be checked and I would receive a call the next morning
No help no professional advise not even zero disaster
The financial plans discussed were tailored to my needs
Issue was resolved in a timely manner with one visit.
Kept waiting to see service representative for 20 minutes even though for 15 of those minutes he had nobody in front of him. He was on his computer and dealing with paperwork.
Completion within time frame
No phone call received to say the car was being worked on. I had to chase up and promised that someone will give me a call and noone did. Only received a phone to say the car was ready. Before when I had a service, the car was fully charged on col
Not much help
Whilst the people who work there are polite, you do get the impression that you are not their number 1 concern
Smooth efficient service
This last visit was to correct a fault by recall service. The service went to schedule but there was a delay due to parts availability. Emma, my service contact explained clearly the resolution and sorted my issue with a loan car without drama!
Good customer feedback on all the work done on the car
Contact customer and good communication
Totally dissatisfied, lack of communication during the planned works. The works took longer than planned and again there was no communication from the service manager. No remorse even after 24hrs delay and no valid reason.
After a routine recall, left me unable to drive due to poor workmanship. had to take car to an independent mechanic to rectify issue!
Such a great deal of care shown.
In the week before this got letter for recall so took car back on the 8th and asked them to investigate battery. As off today 19th August low battery sign still coming up. So can conclude nothing done
Requested vehicle to be service, the Bmw advisor didn't want to service the vehicle and barely listened to the reasoning behind it. I booked the service online and a price of £129 was given to me, at the end the advisor said even if they service it t
When I dropped my car off the receptionist was again polite and welcoming and they knew who I was and why I was there. I was offered a drink and taken to see Matthew Porter who was very efficient and polite and the process was very quick.
Staff are not friendly. After my car was serviced, no evidence was provided in regards what has been done to my car, also there was nasty marks on passenger door which looked like someone smashed door into something.
Action taken that removed stored data from the car without notice to me. Profile might have been saved and reloaded.
The service is very good. And its the same every time.
Very disappointed with bmw new car sales team and service centre Stephen James in Enfield never coming back contacting BMW UK regarding this and letting them know how bad my experience was overall after spending £62000 in there
The customer service I received was very good however, I did mention a problem with my SatNav when I booked the car in for a service but was surprised to be quoted £200 just for the problem to be looked at. Needless to say, I did not proceed.
Polite, businesslike and informative.
Very disappointed level of costumer service for the price I am paying to get a quality service.
this experience with Stephen James Enfield was far batter that the last visit to the unit . At least this time the valet was very good , no water stains on the windows .
My only issue was on collection of vehicle which was a poor experence
My car was well looked after.
The service is really good, the staff are always accommodating and helpful.
Left waiting for long periods of time despite few people being in the showroom, service assistant not understanding my issue despite explaining clearly. No offer of a lift despite the heavy rain an remoteness of the location. Others offered
The issue I went for was completely resolved. The car has done 15k miles and we have to change the EGV valve. I would have expected it to last at least 40 to 50k.
Prompt and efficient service with great communication and feedback and progress reports
Car was booked in 7 weeks in advance. I was there at 7am only to be told because I was going to have a courtesy car my car could not be booked in. I sat there untiln7.50 when Brian took control of the situation. He put a.s a p on the form.
I asked for a quote for full front bumper re spray they did not even acknowledge it never got a quote or a call back
Oil and filter change should not cost best part of £300
no issues, car was serviced on time and cleaned. i am waiting on the price for an M sport steering wheel, but this is not a big deal
The service was completed however the update of the service was not logged in the car's system therefore having collected my car it still says it's due a service on 30 miles time. The car was cleaned before being returned to me, but not done well.
Customer focussed team
Overall good staff and service
Dash cam was disconnected without my permission and left disconnected. I had to reconnect it when I got home. If you are going to disconnect a dash cam please reconnect before you return the car to customer. Don't leave it to the customer. Poor show
Because I had to come back as the gear lever was still shaking when driving on 2nd gear as it was also one of the faults for bring the car in as it was not running well.
Attention to customers
The phone booking line is always busy and the online booking service is difficult to use. Also I arranged to pick up my car at 1pm but when I called to check it was ready the service had not even been started.
They kept me updated and I had full confidence in their work.
Did what they said they would do unlike Specialist Cars of Stevenage
Informed when the vehicle was ready rather than having to chase up.
Unless your spending more money no ones interested in the sale that's gone
Long wait to check car in. Ridiculous price for oil-change.
Work was carried out fast and efficiently
Always a good job.
Excellent personal service by Mike Davies my BMW sales contact-helpful,informed,eased the whole process from beginning to end and went out of his way to ensure i received a car of my choice without the production wait of 3 months.
Beautiful car and a beautiful experience, made to feel quite special. My children were delighted with their bmw keyring as a gift.
All as above
Everybody was very helpful & welcoming!!
I have bought several cars from this dealership. They offer value together with high quality service for their customers, reflecting what I would wish to get from the BMW brand.
was kept informed throughout the process by our sales contact Vince Source.
Both George and Gary at Stephen James welcomed me and my husband with warmth and enthusiasm. We were offered refreshments and croissants on our arrival and we were greeted by many members of the staff, which made us feel comfortable and in good hands
I was very satisfied with Jeff small,very smiley and bubbly.thank you jeff
I was kept up to date with the progress of the building of the car and the delivery of the car.
My sales contact at Stephen James (Vince )showed great understanding of my requirements.
I was over the moon. I was very grateful for the experience. George made me feel relaxed all the way through, he showed me through everything he possibly could've. Thank you George for being so professional and making it an experience I won't forget.
everything clearly explained.
Greg was very helpful and provided very good advice
The finance was expedited and the car looked great. I was given a thorough tour of the new BMW system which was different to my old model.
Because Greg Dunning did a great job, I walked in just to look.
Our sales advisor Jeff Small was quite thorough & professional in his approach, very helpful too.