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Friendly, knowledgeable staff
the person I dealt with was helpful
From making the booking to being handed back the keys, the service was exceptional
My booking was at 8amI didnt get to see the manager until 8.15amThe car was still in the yard waiting to go into the workshop at 8.45
Even though waited longer than expected they were able to reduce the price which I very much appreciated
Some most staff are very welcome and helpful and have gone beyond to help me everytime I'm there
I was able to book my car in quickly for its required service. Customer service was good and fitted around my hectic work schedule. Service video provide information needed.
Stephen James were on time with collection of the car, the drivers are helpful and polite. I was kept informed and the car came back earlier than expected and had been cleaned well.
Again the quality of the workmanship. My only reservation is the time taken was longer than expected.
The service was fine and as I expected it to from a BMW dealer
Car booked in quickly, problem resolved quickly and efficiently under warranty, good service at dealership from Matthew - friendly and helpful
Not long to wait around very helpful
They are always kind and careful with us, customers at Stephen James! Thank you!
Used the collection service and it was painless.There was an opportunity to replace front break discs but I was advised that they should last at least another 2000-3000 miles depending on driving style.Will use collection in 3/4 weeks.
Very good and fast service
computer system down for more than 2 days so hard to rebook and book in for recall notice.
The problem was sorted out with no fuss
My 10-year plus excellent customer relationship and service continues unabated as always. My needs were understood and accommodate throughout the process.
Because the vehicle was not delivered back to my home address & no curtesy vehicle as first promised
Recall and MOT carried out as arranged.
I still await notification that one outstanding item or repair - replacement of wiper blades - can be carried out.
Excellent service manager
refreshments available while i waited for service to complete
Staff helpful and always answer questions
Again very warm and welcoming environment. Salesman very polite.
Had no problems and was looked after exactly as expected
My experience was awful as during my service my car was hit, which has resulted me in me having to come into the office again for a repair.Stephen James have taken responsibility of the damage and are covering the cost of the repair but nevertheles
Dear Mr Emir, I am very sorry to hear of the damage to your vehicle which has occurred while it was in our possession. I understand the situation has been addressed but if you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Thank you very much. Kind regards, Tim Kwan
Hassle free. Polite service Manager who speaks with clarity.
A warm welcome on arrival with offer of coffee/tea, and asked if I needed a lift anywhere after dropping off my car; very efficient booking in process, and I was on my way in a very reasonable timeframe.
All work completed as arranged and to time
Came on time to pick and delivered back early and all work done satisfactory.
Its just so satisfying & simply a rewarding experience
I dealt with Vince Sorce who was excellent - very courteous and professional, he knew everything about the car I was buying. He phoned me and kept me updated the whole way through the process. It really was a pleasure dealing with him.
very approachable no over powering sales technique good instruction on the use of various uses. willing for repeat instruction.
Explained everything well only down side was sat nav code being missing so I had no sat nav for a day or so
Very straightforward.Kept up to date with progress.Flexible with regard to when I could pick up my new car.
Sales representative care and attention
Excellent customer service
Very happy with doing business with Stephen James
Again great customer service. I loved the touch of sending a video of the car once it arrived. It all felt as if it was tailor made for us.