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ABOUT STEPHEN JAMES ENFIELD.

Find out more about what we do and our team.

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Meet the team

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Gary Franks

Transaction Manager
  • Years in the industry 32
  • Department New Sales

Atif Riaz

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 20
  • Department New Sales

George Georgiou

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 1
  • Department New Sales

Vince Sorce

BMW New Car Senior Sales Executive and Motability Specialist
  • Years in the industry 22
  • Department New Sales

Chris Poole

Used Car Manager
  • Years at the dealership 2
  • Years in the industry 10
  • Department Used Sales

Dervis Soyler

Used Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Used Sales

Jim Larkin

Used Sales Executive
  • Years at the dealership 8
  • Years in the industry 26
  • Department Used Sales

Nico Hagiyiani

Used Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Used Sales

Paul Chitty

Used Car Sales Executive
  • Department Used Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The CSO Emma De-Lain explained every aspect of how my query would be dealt with in a concise and professional manner. She informed me of other services which BMW offer which were available to me.

Service

Courteous and efficient

Service

They did what was expected noticed a wirn tyre and contacted me and replaced it

Service

I had excellent communication from everyone at BMW

Service

Relatively organised. Reasonably priced. Service details explained by the representative. Also dealership pushed my work forward enabling me to wait in the vicinity and collect vehicle after two hours. This was appreciated

Service

A very good very professional service.

Service

Amazing helpful sorting all problems

Service

Friendly, helpful staff. Pleasant waiting area. Car spotless afterwards.

Service

Excellent service.

Service

Good customer service by person looking after me

Service

Danny was very understanding

Service

Danny is always professional and proficient. A great overall customer experience.

Service

Excellent customer care

Service

Timothy Kwan was very helpful and a pleasure to deal with.

Service

Efficient and simple

Service

Quick and relevant

Service

I was very pleased with the service I received

Service

Everything was excellent-ran smoothly,well organised and explained

Service

Completely satisfied

Service

Perfect ! Kept me informed the whole process

Service

From the desk to the repair handler they have delivered a higher standard customer service

Service

It was Great Customer Service and you did a good job.

Service

I was looked after by Lauren Seymour who kept me up to date with the progress of my service from drop off to collection. Cannot fault the customer service provided from start to finish

Service

very good service

Service

Quick efficient and helpful

Service

My appointed adviser was able to provide answers to all my questions and hence advise me thereafter.

Service

They sorted the issue for me quickly and efficiently

Service

Was kept informed. Lovely experience

Service

Quick, easy, professional, polite and helpful staff. In particular the service we got from Dean Agass. The contact between customer and staff was excellent and the video of our service was a very nice touch.

Service

Great communication from service guy

Service

Efficient as always

Service

Great customer service

Service

The work was completed swiftly and professionally and I was kept informed throughout

Service

Very good service

Service

Professional and efficient service. Excellent customer service by Lauren and John

Service

All done with perfect promptness and satisfaction

Service

Everything was done in the predicted time scale very happy with the service

Service

We have been using Stephen James Enfield for the past 23 years and have always got excellent service. Thank you.

Service

You did exactly what you said in good standard.

Service

Could not ask to be looked after better by Danny Mansfield.

Service

Service is excellent!

Service

Liked the video from the service engineer explaining everything, also customer service adviser Tim was very helpful.

Service

The service was friendly and very helpful and the personal was attentive to my needs.

Service

Dean Agass superb

Service

All good. Website refers to courtesy cars etc so would be good to know if that service is available at time of booking.

Service

Excellent faultless service from Danny and the team as usual

Service

I had a problem with the steering. The person that dealt with it was very helpful. They could not find any problems but said that I could bring the car straight back to BMW if it happens again.

Service

Very happy

Service

The service centre were quick and efficient and I received a 20% discount

Service

I found Emma Le Dain VERY VERY Helpful and went out of way to make sure I was getting the best service she could give

Service

I will never go anywhere else. Got to know the team there very well over the years and they take every opportunity to excel with their customer service

Service

Very smooth and fast

Service

Wonderful service, extremely professional

Service

Very polite staff;. Finished the service earlier than expected

Service

It was on time.

Service

Danny Mansfield looked after me. Very professional and helpful.

Service

Dealt with courteously and on time

Service

My account manager was very pleasant and explained the whole process to me.

Service

They kept you in the loop every step of the way

Service

Nice customer service, very helpful

Service

Great happy to follow up on brake pad query took time to help

Service

Great service

Service

Great service as always. Thorough inspection and good visibility

Service

The overall customer service was very pleasant.

Service

Verry nice staff and Dean do a great job with my car

Service

Was met promptly on arrival and introduced to the service manager. He was excellent as was Emma Le Dain who looked after me from that point onwards.

Service

I felt the staff were polite and efficient and the work was done within the time frame given to me.

Service

Good experience

Service

The person who dealt with me was great. Really good customer service. Thank you.

Service

Dealt very quickly with car problem

Service

Satisfied

Service

Everything went smoothly and service was great

Service

Excellent customer service

Service

Stephen James and especially Danny Mansfield always take care of my needs and meet expectations every time. Can not fault the exceptional service.

Service

All went well from booking to return

Service

I have no complaints.

Service

My appointment was on time and the details of the service were explained to me clearly. My car was ready for pick up at the agreed time.

Service

Service experience was excellent

Service

Great service

Service

I was satisfied with the services I did received

Service

Booking the service and the service experience itself was easy, friendly and efficient

Service

Excellent service

Service

Lauren's professionalism, attention to detail and aftercare was above and beyond.

Service

Everything was perfect only down side was had to go back the following day for the water filter which was not filled BUT was happy to go down and the team was great

Service

Excellent work done

Service

Tim Kwan was a good person to deal with and even came in on his day off (Saturday) and was able to hand the car back to me when the service was completed

Service

Job doe quickly and efficiently without fuss.

Service

He broke everything down for me

Service

Would have been five if not for the cleaning of the vehicle due COVID restrictions in place. Nevertheless was very satisfied with the outcome.

Service

All positive

Service

Nice people

Service

It was simple and efficient

Service

Based on our interaction with the staff and their promptness.

Service

Can't fault the service

Service

It was excellent

Service

I am always satisfied with the service at bmw. BMW have always kept me informed of the following work that will be carried out. Notifying me of the work that has been done via video link.

Service

Excellent service

Service

Tim was great, really friendly and professional

Service

Very organised and friendly and easy

Service

Got what I wanted

Service

Very courteous service.

Service

Good service received

Service

I'm yet to be failed/ disappointed by BMW.

Service

Completely satisfied

Service

As usual polite and helpful.

Service

Good diagnosis and speedy repair

Service

Don't like having problems with my car so very satisfied

Service

Efficient service. I was initially kept up to date with the repairs by George in the Bodyshop who was very helpful. The replacement of my bumper was an A class job and I'm very happy with the repairs.

Service

Knowledgeable & friendly

Service

Very good at looking after customers only draw back there was no loan cars when dropping off for service

Service

everything took place as planned

Service

The experience and process handled with the most professionalism.

Service

Resolved issue with battery recall

Service

The jobs were completed before the time I was given

Service

The staff are all very helpful and courteous

Service

I'm happy about the service I received

Service

Very professional. Keep the same advisor. Really excellent service from Matthew Porter

Service

Excellent service from the team at Stephen James. Lauren looked after me and was polite, professional and lovely to deal with. MOT done quickly and thoroughly, with a report from a visual inspection sent to me before completion of the work.

Service

Good sales guy and done in good time

Service

Very competent service and staff considering current situation. Relaxed but professional

Service

The service i received was friendly and professional and Mt expectations were met.

Service

I had no issues from arrival to departure and was kept updated throughout.

Service

Great sales guys. Very helpful

Sales

A smooth process and good service

Sales

I would have liked to have the tow bar fitted which I agreed before buying the car. However, great service from Kevin Cole and David Shivshankar at Stephen James Enfield.

Sales

Very responsive and prompt answering all questions well.

Sales

They always kept us informed from day 1 about the new car

Sales

The whole experience was professional and friendly

Sales

As mentioned above I had very smooth process throughout and the team have been excellent in dealing with the overall sales process.

Sales

This is the second car we have bought from Stephen James Enfield . The service we received on both occasions from Vince Source was first class from initial enquiry to delivery .

Sales

I was really happy with the service and experience, initially I was not looking at a BMW as I wanted to try Mercedes out but I had horrible expand service with them and decided to look at BMW instead. I was very happy with the way the staff helped

Sales

Can't fault them great from start to finish

Sales

Vince was excellent and explained everything step by step... even though it's COVID and wasn't able to get in the passenger seat he still showed me so much in my new car! Thanks a lot ??

Sales

Professional and friendly

Sales

Love my new car, was given all the right information. The staff were friendly and useful. loved my experience.

Sales

Delivery was on time and date as promised

Sales

Very good

Sales

Due to the length of time I've been with this centre I have got to know staff all who are very genuine and polite.

Sales

Really professional an d personal service

Sales

Staff made us feel completely at ease throughout the entire process.

Sales

Staff are very attentive and helpful. The whole team are welcoming and friendly at Enfield

Sales

Highly organized and efficient

Sales

Delt with promptly by BMW staff at time of prearranged appointment. Good interpersonal and communication skills, friendly and helpful attitude. Satisfied with overall level of service.

Sales

Atif was excellent, helpful, friendly and knowledgeable.

Sales

Very satisfied with Georges attitude and customer service

Sales

All went to plan as we were advised at the beginning

Sales

the representative George was very helpful kept me updated and made me chose the car that suited me the most.

Sales

All issues dealt with fast and gave a good deal

Sales

Over all very happy with the car

Sales

Base and the sale representative he was great . All returning back my emails.

Sales

No complaints!

Sales

The sales staff have always treated me with courtesy and respect. They respond quickly and efficiently and made me feel special.

Sales

Perfect even with the covid restrictions in place it was extremely easy. Purchase of car we was allowed in at the time and was easy to choose and delivery of vehicle was perfect just picked up outside sales room!

Sales

was kept in the loop despite the issues that were presented

Sales

Extremely satisfied.

Sales

I've been very happy of the process of my motability car and your staff that helped me out alot

Sales

mr vince source let me know every process of the car which made me really happy. his a awesome worker. since 8 years I've been on motability car and vince has always helped me out alot so i think he Deserves a nice red wine from his boss :-)

Sales

I would have liked for the car to be delivered. However, due to COVID and staffing levels this was not possible. Picking my car up was also stress free.

Sales

My sales executive Beejal Patel she help me a lot she is best how to look after and talk Custemer

Sales

Stephen James BMW centre Enfield and in particular salesperson Vince Sorce provided an excellent, efficient, professional and friendly Sales experience from start to finish.