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I have no complaints.
My appointment was on time and the details of the service were explained to me clearly. My car was ready for pick up at the agreed time.
Service experience was excellent
Booking the service and the service experience itself was easy, friendly and efficient
I was satisfied with the services I did received
Everything was perfect only down side was had to go back the following day for the water filter which was not filled BUT was happy to go down and the team was great
Tim Kwan was a good person to deal with and even came in on his day off (Saturday) and was able to hand the car back to me when the service was completed
Job doe quickly and efficiently without fuss.
Lauren's professionalism, attention to detail and aftercare was above and beyond.
Excellent work done
He broke everything down for me
Would have been five if not for the cleaning of the vehicle due COVID restrictions in place. Nevertheless was very satisfied with the outcome.
It was simple and efficient
Based on our interaction with the staff and their promptness.
Can't fault the service
I am always satisfied with the service at bmw. BMW have always kept me informed of the following work that will be carried out. Notifying me of the work that has been done via video link.
It was excellent
Very organised and friendly and easy
Tim was great, really friendly and professional
Got what I wanted
Very courteous service.
Good service received
I'm yet to be failed/ disappointed by BMW.
As usual polite and helpful.
Good diagnosis and speedy repair
Efficient service. I was initially kept up to date with the repairs by George in the Bodyshop who was very helpful. The replacement of my bumper was an A class job and I'm very happy with the repairs.
Don't like having problems with my car so very satisfied
Very good at looking after customers only draw back there was no loan cars when dropping off for service
Knowledgeable & friendly
everything took place as planned
The experience and process handled with the most professionalism.
Resolved issue with battery recall
The jobs were completed before the time I was given
The staff are all very helpful and courteous
I'm happy about the service I received
Very professional. Keep the same advisor. Really excellent service from Matthew Porter
Excellent service from the team at Stephen James. Lauren looked after me and was polite, professional and lovely to deal with. MOT done quickly and thoroughly, with a report from a visual inspection sent to me before completion of the work.
Good sales guy and done in good time
The service i received was friendly and professional and Mt expectations were met.
Very competent service and staff considering current situation. Relaxed but professional
I had no issues from arrival to departure and was kept updated throughout.
Serviced car in good time and kept me intormed
Very quick and efficient
Straightforward process with helpful staff.
Took my car in for some warranty work, all work was completed in a few day and car was returned working perfectly and all issues resolved Thanks!
Again its the service you receive nothing is too much trouble for this aftercare department
Service (and MOT) were carried out as stated and the technician (Lauren) was very helpful and competent.
As previously mentioned all went well and no problems encountered.
Informative and first class service . I like the way my 0 was presented during check up with visual effects
Sensible price - all done on time
Could not ask for a better service
Lauren was extremely helpful
Car service done properly.
Car completed on time
Quick and efficient work
It was quick and efficient
Our regular service manager David Shipp always makes our services experience so easy and enjoyable. As a direct result of David's personal service, I purchased another BMW and a Mini and have all three vehicles serviced at Stephen James BMW
As above, all dealing were professionaly handled and Terry Johnson was very friendly and easy to do business with.
Very helpful and follow things up
As I said everything always gets done, so 100% satisfied customer. Well done Mathew, thank you!
I greeted with a friendly and polite matter. All members of staff were very friendly.
Booking and execution of servicing requirements is problem free, any queries answered clearly and straightforwardly. Compliance with COVID requirements is also exemplary.
Service department always do a great job
Efficient, experienced and reliable
Personalised care and professional service
No time wasting, was ready earlier than expected and got a video report with detailed explanations
Provided information actual mileage & pictures to prove it...
As above easy no messing about
Timely and professional staff
Job completed in good time
Work was done within a day had my car back with no problems since
Came in with an issue, left with a satisfied solution. Great job
The communication was good, I knew exactly what was going on with my car the whole time it was there.
Excellent service. I would have appreciated if the car was cleaned as well
The staff were friendly, compliant, easy to talk to and got my request handled with a fast turnaround.
From the moment I booked, left and then picked up the car, the whole scenario ran smoothly.
Satisfied with the service, received detailed video of my car once it was diagnosed.
I'm very happy
Quick, well communicated & smooth service
Very efficient. Staff were very friendly,polite and professional
I was helped on the price as well.
From purchase to now we are being treated so nicely. A couple of problems taken care of. Lovely staff etc....
Couldn't ask for a better customer experience. Danny Mansfield is professional and proficient. Having had problems with other main dealers in the past, I would trust no one else with my cars.
Good friendly service
I have gone to other BMW dealers and was not happy with the service. The Stephen James branch experience has kept my business and i am very happy with the customer service there. I travel past other BMW dealers just to come to the Enfield branch.
The service experience was great. The car could have been cleaned as the cleaning bay was certainly open for sales cars. But safety first.
No problems with the car & I was kept informed of the process.
Good competent service.
Reliable and on time
Same answer as for question 1
Danny's amazing service, I ended up saving money and spending less than expected, the excellent video and follow up email sent to me detailing my vehicle inspection which was thorough and well conducted by the mechanic.
The young man who processed the booking in of my car was knowledgeable and very patient. Explained things carefully and called to let me know next steps as promised.
Efficient and friendly services. Tim, the BMW staff, was polite and professional in managing my case.
On my last visit in the brunch I was served by Tim if I can remember his name. He was very good and clear with me from sending the car in the morning and picking it up later that day. Very understandable and professional.
I new what the problem was and needed my car back by tomorrow. Gave a quick diagnosis fixied it and had it back same day
Danny went above and beyond when I thought I had a related issue to the work they done. It was demonstrated that the problem was unrelated but this did not stop Danny from trying to help. He fully embraces the ethos of Customer Service.
Always been good to us even when problems or issues have occurred.
Love my new car, was given all the right information. The staff were friendly and useful. loved my experience.
Delivery was on time and date as promised
Due to the length of time I've been with this centre I have got to know staff all who are very genuine and polite.
Staff made us feel completely at ease throughout the entire process.
Really professional an d personal service
Staff are very attentive and helpful. The whole team are welcoming and friendly at Enfield
Highly organized and efficient
Very satisfied with Georges attitude and customer service
Delt with promptly by BMW staff at time of prearranged appointment. Good interpersonal and communication skills, friendly and helpful attitude. Satisfied with overall level of service.
Atif was excellent, helpful, friendly and knowledgeable.
All went to plan as we were advised at the beginning
the representative George was very helpful kept me updated and made me chose the car that suited me the most.
All issues dealt with fast and gave a good deal
Base and the sale representative he was great . All returning back my emails.
Over all very happy with the car
was kept in the loop despite the issues that were presented
Perfect even with the covid restrictions in place it was extremely easy. Purchase of car we was allowed in at the time and was easy to choose and delivery of vehicle was perfect just picked up outside sales room!
The sales staff have always treated me with courtesy and respect. They respond quickly and efficiently and made me feel special.
I've been very happy of the process of my motability car and your staff that helped me out alot
mr vince source let me know every process of the car which made me really happy. his a awesome worker. since 8 years I've been on motability car and vince has always helped me out alot so i think he Deserves a nice red wine from his boss :-)
I would have liked for the car to be delivered. However, due to COVID and staffing levels this was not possible. Picking my car up was also stress free.
My sales executive Beejal Patel she help me a lot she is best how to look after and talk Custemer
Stephen James BMW centre Enfield and in particular salesperson Vince Sorce provided an excellent, efficient, professional and friendly Sales experience from start to finish.
Initial contact indicated click and collect only was offered but this was not correct. All my questions were answered promptly and in full.
Vince was really pleasent and helpful and kept us up to date on delivery times.
Really pleased with our BMW salesman, George Georgiou, from Stephen James BMW. He advised us well on details, not least a great colour combinations. They could not have been more helpful. Gary Franks, George's manager followed up (nice gesture).
Straight forward procedure.
Great communication throughout the sales process. Every request dealt with promptly. Dealership went out of it's way to make the sale a success.
despite lockdown restrictions, the process of test driving and buying still felt special
Very approachable and fabulous service from all at BMW.
Great car and service by Stephen James in general.
Great service throughout, excellent advice and regular updates throughout.
It was all done online but was so sufficient I didn't miss coming in to the building
I have always received the best customer service from the sales person,who has always been courteous and patient and always friendly, one of the best in my opinion...
The assistant was very nice and explained everything to the finest details.
I've given five star because of the customer representative who assisted me is name is Atif from BMW Enfield he's been brilliant to help me from the beginning to the end of the purchase of my new car . I would love to recommend everyone to him