Loading...

ABOUT STEPHEN JAMES ENFIELD.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Rebecca Wakerley

BMW New Car Sales Manager
  • Years in the industry 10

Gary Franks

Transaction Manager
  • Years in the industry 32

Barry Bloom

BMWi Brand Manager
  • Years in the industry 10

Aaron Euesden

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 11

Atif Riaz

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 20

George Georgiou

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 1

Jeff Small

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 12

Mike Davis

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 10

Vince Sorce

BMW New Car Senior Sales Executive and Motability Specialist
  • Years in the industry 22

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because I Guthrie car I wanted

Service

My service advisor is fantastic, always helpful, friendly, polite, and professional. Quick and easy to book the car in and will return!

Service

I Took my 5 series to have a front and rear Dash cam removed when i went to collect the vehicle i was surprised at how much the cost was had they told me before hand i would have told them to leave it in the car because i was selling the vehicle.

Service

Always great service from this Dealer. Been using for 9 years.

Service

Professional service and care

Service

My dissatisfaction is related mainly to my experience with contacting them by telephone (0208 344 0900) and their service staff. It takes a long time before you speak to a human being and then the service staff are never available and don't call back

Service

Very helpful and informative

Service

Willing to listen the customer and more flexible

Service

good service and treatment.

Service

Very professional and informative.

Service

Paying over £500 for a basic service and BMW can't even be bothered to wash the car properly. Another thing that adds to just how mundane this experiment is.

Service

My car is damaged and despite phoning at the beginning of the week I am still awaiting a phone call back

Service

Initial difficulties arranging a test drive however when I eventually was contacted by George he wasn't very helpful and informative

Service

I booked in for a fast track service which was advertised as requiring 1.5 hours, whereas it actually took nearer 2.5 hours.

Service

Very good service

Service

Unusually the staff always appear to interested in providing a decent service to their customers. A throwback in time to when companies insisted in employing staff who could be trained to provide a decent service.

Service

I requested to see the service complaints manager, not only did he not bother to see me till the end (when I had little time left), but two weeks on, there has been no action on the complaint. He just proved exactly what I knew of BMW!'

Service

The Sales executive selected the right car for me. The handover was awesome. He took the time to go through all the programs in the car. I have recommended friends to him in the past.

Service

Kept up to date and informed of progress -served by Danny for Tyre replacement and Dean for Servicing, all I can say is both excellent in service delivery a credit to BMW. Lady at front desk was great too at coordinating operations of business.

Service

As this company has still not resolved their parking problems, my car has been damaged for the 2nd time, as well as not diagnosed properly, so will be taking my car from now on to Stevenage Specialist Cars, where they have more space and less people.

Service

My car is done - finished .

Service

Right on time with my issue

Service

The problem I brought the car in for was resolved very quickly.

Service

I had to make two visits to fix the problem and was not given the flexibility to have it done on the weekend. I expect BMW to have the necessary parts available on the day and if not accommodate the customer accordingly if they have to visit again.

Service

The welcome was great as well as the customer service.

Service

Completely satisfied no issues

Service

I like the positive attitude of the staff. Very professional and my vehicle was well looked after

Service

The team are consistently helpful

Service

Online prices for brake pad service differed to prices when trying to book on phone. Battle on phone and again at service appointment to get online prices honoured.

Service

Prompt and efficient service

Service

Work planned was well explained and executed with great efficiency

Service

Had to wait 15 minutes before seeing the Service person to hand complete paperwork to hand over the keys

Service

Seen quickly and car fixed same day

Service

Polite

Service

After service was done I had to wait 1 hour for my keys to be handed to me and the car was in the car park locked up because the guy was on the phone and wouldn't come off it. The car wash is appauling!!!!!!!! Marks all over the car. Aweful service!!

Service
Dear Mr Atekin, I am sorry to learn of the issue that arose during your visit to the service centre. At your earliest convenience, please email me at tim.kwan@stephenjames.co.uk so I can investigate further into aforementioned issues. Thank you very much. Kind regards, Tim Kwan

Service manager did not know how much service would be; argued re: prices and insisted website prices were wrong when they were actually completely correct. He was unable to offer an explanation as to his earlier comments.

Service

Got no email or text to confirm date and time for collections. Had to call and left message to call for confirmation, never got the call. Called again to confirm and was told yes that car was booked and will collect.

Service
Dear Mrs Dossa, Thank you very much for your response. I understand from the answers submitted that you received poor communication from initial service booking to confirmation of the date and time of the booking. If you wish to discuss the situation in further detail, please email me at tim.kwan@stephenjames.co.uk. Thank you very much. Kind regards, Tim Kwan

£1400 is a lot of money for changing spark plugs and engine oil. I could have had the same service done at any garage for no more than £400. I asked that the washer jets be looked at as are not working properly and got quoted £200 - joke!

Service

very poor service on repair.

Service
Dear Mr Duncan, May I first start by thanking you for kindly submitting your customer satisfaction survey. I understand from your responses that your vehicle was suffering from a coolant leak. It was subsequently found that a hose at the rear of the engine had split and required replacing. As I cannot ascertain what the next series of events were from your comments, may I please request for you to email tim.kwan@stephenjames.co.uk so we can discuss the situation in further detail? Thank you

the work done on the car was satisfactory.

Service
Dear Mr Seharai, I am sorry to hear of the delay with the work on your vehicle. Looking at what was carried out, I believe it may have been down to a parts supply issue. That being said, I understand the frustration at having such a long delay on the repair. If you wish to discuss the situation in more detail, please email me at tim.kwan@stephenjames.co.uk Thank you very much. Kind regards, Tim Kwan

Service and mot completed in time frame and even washed the car on completion.

Service

The one saving grace at Stephen James is Lauren Seymour in the Service Team. She is apologetic and has a desire to help.

Service

Nightmare to make contact with. Appalling phone service.

Service

You arrive seen to straight away and told what time you can pick up your car .

Service

same as before

Service

Whole process was simple and quick

Service

Double standards here, if you get it fixed as an individual at BMW parts & services too expensive but if you take your car to a local garage then the same parts sold to them is cheap & service is cheaper. BMW should sell parts cheap to car serviced

Service

you don’t allow enough characters for me to explain this.

Service

When I arrived my online booking could not be traced. I was eventually served after a long wait

Service

There is no clarity/transparency and uniformity, Within 30 mins, I was quotes 3 bills and when I challenged them i was told that this is the amount, and if I need the car I have to pay or come back post weekend as there is no senior to speak with

Service

did what was required

Service

I was given a desk to work from whilst I waited for winter wheels/tyres to be fitted

Service

Did not have to wait until end of day for car.Service and mot were completed within 3 hours

Service

Booking was difficult which spoilt experience.

Service

We took the 2018 model car so they can diagnose and replace the faulty sensor. It took them 3 days to fix the car and we had to use minicab for travelling. They didn't offer a courtesy car. Nothing but a disappointment!

Service

# of factors: Booked online fastlane service plus MOT. Arrived early carbook full so had to double park. Assistant said his docket had no reference to fastlane (showed email confirmation) doesn’t matter not on his docket. Nor was the MOT! In excess o

Service

Everything well organised and clear.

Service

No issues with the servicing but difficult to contact them on phone

Service

The sales team were great but not so much the service team. On three occasions they have not investigated the auto hold properly.

Service

The work done on the car itself was fine and the team seem nice enough.

Service

Everything went smoothly and as expected.

Service

Complete lack of politeness. Treating customer as they half brained.

Service

Due to extras it took longer but that was expected Aaron made all the difference to keeping me updated and notified with all I wanted to know before even asking thats what made the difference.My experience at BMW was better than my experience at Ford

Sales

When I came to pick up my car , Araron was very helpful went through and showed me how to work things in the car and greeted me very polite full explained things properly so I understood everything.

Sales

This is my second purchase from BMW, the first was in 2014 in Chigwell and the second was in January of 2019. I have noted a remarkable improvement in the level of and standard of customer care. In particular, I would like it noted that Jeff Small is

Sales

The Car is good and the personal is solution focused.

Sales

It was done thoroughly

Sales

Vince at Stephen James Enfield was great to deal with.

Sales

Aaron Euesden at Stephen James was professional dealt with any issues promptly.

Sales

The sales man (Vince Source) is always very helpful, supportive and happy to deal with questions and requests. Makes the experience special and welcoming. Never feel rushed or that my questions are 'silly'. Very knowledgeable. Thanks

Sales

Excellent service

Sales

They kept me informed with the progress of my car with regular up dates and asnwered queeries promptly.

Sales

Poor customer parking only promlem as long as Vince Source at Enfield I will always buy from Enfield

Sales

As per comments above. Also for quite a significant purchase, and a rather special car it was mundane compared to say a handover at Porsche. Maybe M cars aren’t regarded as special anymore? No ‘token’ gift either.

Sales

Very satisfied with information and customer service.

Sales

I am extremely satisfied at the BMW centre because it was easy to access, well structed and very friendly staff.

Sales

I was given regular updates during the manufacturing and shipping stage. On the collection day I was treated very well and given a full tour of the car including a demonstration of the technology and features of the vehicle.

Sales

Excellent service

Sales

An absolute brilliant service.

Sales

Handover was smooth and efficient, again with no pressure to buy additional services. The Genuis technician took his time and explained things expertly.

Sales

Kept waiting an hour because BMW UK systems were down (not dealer issue) - rest of experience was great

Sales

Knowlegable advice

Sales

Vince the Sales executive was very professional. He gave exceptional customer service and the whole process went very smoothly. Thank you Vince

Sales

No hassle, Everything was as it should be

Sales

As above, it was only because of Tom we came back and then Jeff took over and the excellent service continued

Sales

It was quick. Well presented business and showroom was inviting.

Sales

We received excellent service throughout from Jeff Small (BMW Enfield). Jeff helped us build the car to our exact requirements, kept us fully up to date with its progress and delivery date, and arranged all the documentation etc. He was brilliant!

Sales

I have dealt with Vince over so many years I have bought many cars from himEach time the experience gets betterThank you Vince!

Sales

All the staff very happy and helpful .

Sales

Becuase I was given a good service and vince was very polite.

Sales

Nothing was too much trouble, unfailingly courteous and helpful

Sales

There was a problem with the computer in the car it would not link to any blue tooth to set the car up, so Paul ( i think ) had to clear and re install it, he was very apologetic about the wait but got it all up and running again. Very professional

Sales

When the delivery of the car was delayed bmw arranged for a replacement car which was very helpful.

Sales

Excellent sales rep. Very helpful

Sales

I was very satisfied with the experience that I have had with BMW and Jeff Small as being my adviser has made everything easier for me.

Sales

Kept up to date throughout the processing and given flexible collection options