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ABOUT STEPHEN JAMES ENFIELD.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was given a desk to work from whilst I waited for winter wheels/tyres to be fitted

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did what was required

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Very efficient.

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# of factors: Booked online fastlane service plus MOT. Arrived early carbook full so had to double park. Assistant said his docket had no reference to fastlane (showed email confirmation) doesn’t matter not on his docket. Nor was the MOT! In excess o

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Booking was difficult which spoilt experience.

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Did not have to wait until end of day for car.Service and mot were completed within 3 hours

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We took the 2018 model car so they can diagnose and replace the faulty sensor. It took them 3 days to fix the car and we had to use minicab for travelling. They didn't offer a courtesy car. Nothing but a disappointment!

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Good customer care

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Everything well organised and clear.

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No issues with the servicing but difficult to contact them on phone

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The sales team were great but not so much the service team. On three occasions they have not investigated the auto hold properly.

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The work done on the car itself was fine and the team seem nice enough.

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Complete lack of politeness. Treating customer as they half brained.

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Everything went smoothly and as expected.

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WAS HELPED BY DANNY TO SORT OUT MY CAR TO RESOLVE AS SOON AS POSSIBLE

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Car servicing fine. Poor check in procedure for routine service, I just needed to hand over keys - no reason to wait 20 mins to see Customer Service Manger. Suitation saved by excellent receptionist. Took 20 mins to find car on collection.

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The sale of my car was tailor made to suit me. And I benefit from other extras sold

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I left with a warning sign on the dashboard which indicated the key fob battery had run out. This was not highlighted in the service which I find quite surprising. This required me to return to the service station to obtain a replacement battery.

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Prompt service and helpful staff

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You are keeped informed every step of the way

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I wasn’t told of anything to look out for or an update on how the service and MOT went as this was the vehicles first MOT.

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Nobody really bothers to make contact with you no commitment to making customer happy

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Clive the mechanic was great and the general service is fantastic

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The sensor issue that i had with my new X2 was dealt with quickly and a replacement vehicle was loaned to me at no extra charge

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Friendly and efficient staff and a comfortable lounge to wait in

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The car had a problem that needed diagnosing. The process and costs were clearly explained up front.

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Excellent, prompt service

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Quick, efficient and professional.

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Ive been a customer of Stephen James Enfield for 6 years now. Even though there are other bmw dealerships closer to home/work, I always come back to Stephen James for the quality of service.

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polite collection and return

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Quality of service is the best very qualified team put the customer and his needs at first

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Satisfied with the service but it was rather expensive!

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Job was done whilst I waited and I had a desk to work at. Only problem is getting through to the booking desk.

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had a question about my car rang 4 times , no return call , sent a complaint - no reply.took ages to get through to the service department and then no response .very abrupt response on the phone when I did get through

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Very poor customer service

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I often feel out of my depth in a garage and then I have that very uncertain feeling of haveing been told a tale. I think that being a women on mans territory is sometimes uncomfortable especially when you know nothing! I didn’t feel that here

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Good service.

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Easy to book a service over the phone, friendly staff from the second you arrive at the car park , to reception, and the service advisor. All done on time or ahead of time too.

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the service was fine - quick and I trust they did what they should - hover I was calling for two days being promised call backs to find out the cost before I brought the car in and no one called back

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As in previous answer. They’ve lost my custom.

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The tyre pressures low immediately post service. Not sure if it was looked at. The car was delivered home and when I started the ignition- the alert was already on

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Disappointed by the fact that with service pack on place I was asked to pay the cost of service due fact that the car is 50022miles and I wasn't aware that service pack is not valid after 50000miles.

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Service was done in the given time car washed.

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I found it incredibly difficult to arrange the appointment. The phone wait was unacceptable and after 5 minutes cut out several times. Eventually went through to sales and left a message to return my phone call but that didn't happen either!

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No fuss no fee and job done efficiently

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Great

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Would have given 5 stars but only criticism is sometimes leave message and didn’t get call back.

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Service and MOT was carried out very professionally and my car was presented back to me looking pristine after its wash and valet.

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The person who dealt was very professional and courteous.

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The experience I received was excellent.

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Because of reception.

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Service consultant provided all the information and organised a good service on the car

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The level of experience and attention to detail is very good so, when my vehicle requires the next visit I have nothing to worry about.

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Prompt & efficient service.

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All great!!

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Service was what I required and it was dealt with it speedily.

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I was able to book a service/investigation at a time that suited me, with convenient drop-off/pick-up arrangements. The issue was solved.

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There is always room for improvement .

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Again very professional Staff are great

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Car in for MOT. Delivered on time, no hassle and cleaned !

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My car was towed away by BMW Emergency Assist. Nobody contacted me at all to say what the problem was. After a few days, I called - was told someone would call me back - nobody did. This happened on so many occasions.

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You don’t meet the person who is servicing your car . Not sure if your message was definitely passed to him by the intermediate party .

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The work was completed very quickly

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Good service .Good shuttle service from the dealer but unfortunately no shuttle to the dealer to collect the car. Would have been nice to get a progress phone call

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Excellent and polite service. Prompt, courteous and very easy to deal with.

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I have not have problems after all the services.

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Emergency puncture. In and out in under two hours. Very pleased.

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Stephen James get on with the job without any fuss and always complete on time to fit in with my work

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Car sold by them with Faults and it took many attempts to Fix and very poor customer service from the front of house.My consern is the faults were a production issue (cabling on two separate systems IDrive/ Throttle pedal to ccu.

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I booked the service online, and Steven James contacted me in good time. I was also charged less than the price stated online.The only minor point was that my car was only partially cleaned, and I thought this was part of the service.

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Problem solved and I am happy to have the car back in pristine condition

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When I call to make a complaint the manager called me the next day and said he was call be back by the close of business, I am still waiting to hear from him its been aver a week!!

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lots of people waiting so few seats available in the waiting area. took ages to be seen.

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the garage did the repair - but when collecting the car, the did not explain what the fault was - why it happen nor even that they had repaired it - that was assumed (they had confirmed it was fixed when they phoned me) but I was not told at time

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Completely rip-off And I’ve been told not to go back again

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I was pleased with how the service advisor assisted me and helped me through out warranty claim

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Verry friendly and easy

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Hassle free service from pleasant staff.

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When you visit the centre at Stephen James in Enfield the staff provide an excellent service. However as detailed below the service provided by telephone is very unsatisfactory.

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good service in the time stated - I was working and they offered me a spare desk it was thoughtful

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There was no communication. I had to do all the chasing. Was meant to collect my car on Wednesday but by 4pm Wednesday still had not heard from them. I called and it took 3 hours for someone to call back. Also the comment above.

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I know the staff there now and know that I am going to get great service from them

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Brilliant handover. Was a very nice experience picking up the car.

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Efficient and shuttle service a bonus

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warm welcome from reception ,relaxed waiting area .coffee /cakescar serviced and cleaned when finished Great

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I’m very happy with the service

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did a very clean job

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I was told what would be included in the service and received a video whilst waiting of the health check.

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Staff went above and beyond to give me what i needed and good advice

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The car was in for its yearly MOT and service. However, Matthew Porter explained that I did not need a service because the next scheduled service at my rate of use of the car would be in about six months time, which was a considerable saving for me.

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They were able to accommodate me with an appointment at short notice and then again when I changed the date at short notice. They were also very welcoming, professional and got the work done in time and to cost. They are what BMW service should be li

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We received excellent service throughout from Jeff Small (BMW Enfield). Jeff helped us build the car to our exact requirements, kept us fully up to date with its progress and delivery date, and arranged all the documentation etc. He was brilliant!

Sales

I have dealt with Vince over so many years I have bought many cars from himEach time the experience gets betterThank you Vince!

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All the staff very happy and helpful .

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Becuase I was given a good service and vince was very polite.

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Nothing was too much trouble, unfailingly courteous and helpful

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There was a problem with the computer in the car it would not link to any blue tooth to set the car up, so Paul ( i think ) had to clear and re install it, he was very apologetic about the wait but got it all up and running again. Very professional

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Excellent sales rep. Very helpful

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When the delivery of the car was delayed bmw arranged for a replacement car which was very helpful.

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I was very satisfied with the experience that I have had with BMW and Jeff Small as being my adviser has made everything easier for me.

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Kept up to date throughout the processing and given flexible collection options

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Great sales exec in Aaron. Expert and so patient.

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Was shown around and any questions were answered. No complaints at all.

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Tom Carey was very helpful and kept me updated throughout.

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Vince Sorce collected me from the local station (I'd traveled from Leeds to Enfield), and was friendly and efficient. Very good handover.

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I was looked after by Mike Davis @ enfield branch and service could not of been any better he is a credit to your company.

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I was given weekly progress of when it would arrive by my very pleasant salesman

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Unbelievable service from the get go. Mike Davis was extremely attentive throughout the process, great customer service and very knowledgeable.

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Great team!

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Extremely happy

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Everything was explained fully and the whole experience was excellent

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I was made to feel very welcome and every effort was made in order to ensure that my requirements were met.

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Tom Carey kept me updated all the way- excellent.The only down side was the time it tool to prepare the car- it was not ready when I arrived.

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Helpful and welcoming center.

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Polite, helpful, not pushy and friendly without being over the top.

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On the day of delivery, Atif discovered that the Sat Nav code had not been entered. He ensured that this was resolved before I left. Even though it was time for him to go home, he made sure that the car was completely ready.

Sales

The service at Stephen James is exemplary. The staff are trained very well. They always remember your name but never go too far to try to be your friend. That said this is the third or fourth car I have bought from SJ so they are getting to know me.

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Very satisfied, the sales representative kept me informed from beginning to the end.

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Aaron Eusdon, our contact at Enfield, was very personable, friendly and extremely helpful.

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Adviser Tom took care of my expectations and provided excellent experience in completing my sale

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BIG THANKS TO MR VINCE AT STEPHEN JAMES BMW ENFIELD, GREAT MAN WITH GREAT EXPERIENCE AND TOP CLASS CUSTOMER SERVICE. THANKS TO HIM I AM NOW DRIVING THE CAR WITH WHICH I AM REALLY HAPPY WITH. HE IS HONEST AND PROFESSIONAL.

Sales

Always kept up to date on everything

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George was very good.

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FELT AS IF JEFF SMALL REALLY CARED FOR MY CUSTOM

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This is what buying a new car should feel like!!

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Not long waiting

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From the initial enquiry through to the delivery pick up of the car was very professional and helpful. The senior sales advisor Vince Source was excellent and a credit to the garage and Bmw Sales.I would in future contact Vince at Stephen James.

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Nice little videos along the way and always kept up to date with what was going on. Also very helpful in making sure I had the correct paperwork at all times for a quick and smooth deal.

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all the staff were attentive and helpful

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welcoming and made to feel comfortable throughout the entire processAll questions answered fully at every step

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Tom kept me informed every step of the way.

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Tom Carey kept me informed at all times frI’m order to delivery

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It was quicker than expected.

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I am pleased with Thomas Carey who has been with me from the start to the finish. He found a Car in a quick and timely manner. He also gave me a chance to test drive an automatic car to see what the experience was like driving a BMW.

Sales

The Bmw centre in Enfield at Steven James is just amazing. The staff are very friendly and very accommodating. Couldn’t be happier

Sales

Am satisfied to see that is exactly the one we ordered. I will recommend people to come on Bmw because there is a good customer care and services

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Excellent service provided

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Absolutely amazing service

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Tom was very courteous, professional and approachable.

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My sister purchased a Bmw from your branch and recommended this process for making our purchase. All stages of the finance process are explained in a simple format.

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I’ve been a customer for over six years

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I was extremely happy with the overall customer service I received from BMW Stephen James, Enfield. Atif Riaz, and Gary Franks were very helpfull and professional when selling me my car. I didn’t feel pressured one bit and felt relaxed and welcomed

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Great service by Jeff and the delivery team making sure everything was right and sending the car back into body shop when there was paint issues

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Vince is a great salesman. very personable and trustworthythis is the 3rd car we are buying from him for that reason.

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Jeff was amazing and would highly recommend anyone to go to him. He did everything he could to help above and beyond

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Excellent.

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As in previous message

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Arron euesden couldn't have been more helpful and kept me updated on my vehicle

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Good service provided

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excellent customer service

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Excellent salesman, took care to listen and helped us choose exactly the right model for us

Sales

All staff in Enfild BMW Centre very friendly and helpful. The sales person , who I was dealing with , experienced always happy to help , kind . I really appreciate his involvement and help.

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Very good service. Very quick. No time. Waist help full.

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Constantly updates on car bike and delivery. Very pleased

Sales

The salesman Tom was very efficient and knowledgeable and made the process run very smoothly