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Car booked in quickly, problem resolved quickly and efficiently under warranty, good service at dealership from Matthew - friendly and helpful
Not long to wait around very helpful
They are always kind and careful with us, customers at Stephen James! Thank you!
Used the collection service and it was painless.There was an opportunity to replace front break discs but I was advised that they should last at least another 2000-3000 miles depending on driving style.Will use collection in 3/4 weeks.
Very good and fast service
computer system down for more than 2 days so hard to rebook and book in for recall notice.
The problem was sorted out with no fuss
My 10-year plus excellent customer relationship and service continues unabated as always. My needs were understood and accommodate throughout the process.
Recall and MOT carried out as arranged.
Because the vehicle was not delivered back to my home address & no curtesy vehicle as first promised
I still await notification that one outstanding item or repair - replacement of wiper blades - can be carried out.
Staff helpful and always answer questions
refreshments available while i waited for service to complete
Excellent service manager
Again very warm and welcoming environment. Salesman very polite.
Had no problems and was looked after exactly as expected
My experience was awful as during my service my car was hit, which has resulted me in me having to come into the office again for a repair.Stephen James have taken responsibility of the damage and are covering the cost of the repair but nevertheles
Dear Mr Emir, I am very sorry to hear of the damage to your vehicle which has occurred while it was in our possession. I understand the situation has been addressed but if you wish to discuss the matter further, please contact me at the centre on 0208 344 0900. Thank you very much. Kind regards, Tim Kwan
A warm welcome on arrival with offer of coffee/tea, and asked if I needed a lift anywhere after dropping off my car; very efficient booking in process, and I was on my way in a very reasonable timeframe.
Hassle free. Polite service Manager who speaks with clarity.
All work completed as arranged and to time
Came on time to pick and delivered back early and all work done satisfactory.
Its just so satisfying & simply a rewarding experience
Car was service but I had to wait a very long time due to how busy they were. However the customer service advisor was really considerate and offered me a discount for the inconvenience
the fault was identified as a change of tyre valve. the other work was a first MOT test.not related but at the same time it was a call back from bmw for other issues. then after few days the fault was back and computer showed the same fault.
Mathew was extremely helpful in solving the issues with my car.
You lied to me about my appointment trying to use it as an excuse as to why m car was not looked at straight away until Friday when I brought it in on Tuesday. Trying to charge me for courtesy car. Gave me my car back filthy and with a bird poo stain
Main reason was service.This was done.Asked for plastic part at lower seat to be re-attached. This has come off again within 2 weeks.
Haven't fixed the fault and after calling up no response back and its been over a week since it was in.
All went to plan as expected.
Same as above. Most importantly my sincere appreciation to Brian McNamus for his ever ready to assist with queries and professionalism.
I was very satisfied with the person whom dealt with the service of my vehicle .I found him very friendly and attentive and was extremely informative on the work to be carried out as to how long and when et...
i am still waiting my papper work
Lauren Seymour ! Lauren Seymour! The best . Polite, professional and has a great sense of humour, if only all service personnel were like her.
the car was completed and waiting for me at the agreed time.
Kept inform throughout
CAR SERVICED WHILE WAITING .coffee and cakes provided.CAR POLISHED FEELS GOOD
Very efficient great customer service
Ive always been delt with love very by them
All are like new, thanks !!
I did not appreciate 3 trips to have the work completed in the end. This resulted in various late mornings into the office due to collections and drop offs as no courtesy cars are available for repairs.
Dear Mr Gatt, I am sorry to hear that it took multiple visits to the service centre to resolve the problem on your vehicle. If you wish to discuss the issue further, please contact me on 0208 344 0900. Kind regards, Tim Kwan
Mathew gave me excellent customer service, we were sent a video of the diagnosis and the work was completed promptly
Poor customer service and knowledge of action takenMisleading and wrong info.Left my car for diagnosis of i drive. Northing was done just told i need a new header and will cost 1400.
Quick, efficient and they wshed the car!!
They found the fault I reported to Sytner chg and Stephen J found it in one visit. My vehicle still has a problem with the breaks where they are grinding, which I have been informed is the compound. I would like something done.
Job done as requested at reasonable price
I was kept informed about the repairs carried out on my car.
Very efficient service no hidden charges and very friendly
I really cannot find fault with the service provided by this garage.
See above. More details i can giv over the phone if needed
Dear Miss Cebir, I am very sorry to hear of the delays and inconvenience you experienced on your most recent trip to the Enfield service centre. If you wish to discuss these issues further, please contact me at the centre on 0208 344 0900. Kind regards, Tim Kwan
Everything was don just fine.
Quick service and nice showroom
Very business oriented management not customer focused. Managers are keen to keep customers money.We were with Stephen James Ruxley , and we were completely satisfied. Enfield branch is more business oriented I feel.
staff are always very helpful
As above. Plus, drinks and biscuits for my daughter.
very approachable no over powering sales technique good instruction on the use of various uses. willing for repeat instruction.
Explained everything well only down side was sat nav code being missing so I had no sat nav for a day or so
Very straightforward.Kept up to date with progress.Flexible with regard to when I could pick up my new car.
Sales representative care and attention
Excellent customer service
Very happy with doing business with Stephen James
Again great customer service. I loved the touch of sending a video of the car once it arrived. It all felt as if it was tailor made for us.
Great disabled facilities, and refreshments offered on all visits.
I am happy
Overall experience was quick, friendly and everything is as described.
Cannot fault any aspect of the BMW experience
Car came very quickly
The salesman made everything so easy and stress free. If i remember correctly the salesmans name was Tom Carey, a respectful lovely guy. i came in with my mum and my mum really liked him (she likes no one). A great guy with great custermer service.
Professional sales people
Everything happened as I was informed. Very happy with the service.
Atif and Jeff are a credit to BMW, very helpful and have great knowledge about all the models and features bmw offer.