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ABOUT STEPHEN JAMES ENFIELD.

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Rebecca Wakerley

BMW New Car Sales Manager
  • Years in the industry 10

Gary Franks

Transaction Manager
  • Years in the industry 32

Barry Bloom

BMWi Brand Manager
  • Years in the industry 10

Aaron Euesden

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 11

Atif Riaz

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 20

George Georgiou

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 1

Jeff Small

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 12

Mike Davis

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 10

Vince Sorce

BMW New Car Senior Sales Executive and Motability Specialist
  • Years in the industry 22

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was picked up and returned on the same day despite some staffing challenges apparently.

Service

The service and alloys were perfect but unfortunately when I took the car, the man, I think called Dan or Darren who looked after the service part wasn't that friendly and quite rude compared to the lady who did the alloys part. Just be nice.

Service

The agent I spoke to was polite and knowledgable

Service

The software update did not go smoothly and all my personal settings were lost

Service

CAR SERVICE ARRANGED VERY QUICKLY

Service

I was complrte sstisfied

Service

only problem is parking

Service

Efficient service.

Service

They fixed the problem and arranged for a courtesy car for me.

Service

Did there best. Fixed issue 1 - 100% Fixed issue 2- 70% issue is still slightly there

Service

The service was carried out perfectly and you are left feeling confident about the quality of the work. The car cleaned afterwards is an excellent final touch.

Service

Information and service was excellent

Service

Kept up to date with what was going on.

Service

Car was collected by a nice gentleman and was returned promptly after the service without delay.

Service

Super expensive maintenance costs. I paid around £1000 for a belt and damper replacement. BMW should advise customers, at what point the parts will need replacing, so it could be done before hand. EG, timing belt at 100k replacement, tell me at 90k.

Service

Took 2 bookings to find out the problem with my car caused by the recall and then made me pay for half of the labour

Service

BMW forgot to wash and valet it. The Receptionist did not tell me where the service entrance was. I was not told that some work is available on a fast-track arrangement so it is done whilst you wait.

Service

Because the service/ response is not very good

Service

I don't like bmw used car sales man .

Service

Were seen promptly and comfort of waiting area

Service

I really want to give 2 1/2 stars.The first oil change was presumably done efficiently and the video is a nice touch. The staff are helpful and the reception area is good. However the quality of the car wash and clean was very poor unfortunately.

Service

Contd: Danny said he would call within the next 5 days. He didn't. I called him. He didn't call me back. I asked for a winter check - not done. I asked for the wiper blades to be replaced - not done. The car had not been cleaned when it was returned.

Service

Loan car was ready and waiting for me

Service

I had an appt. to replace a tyre but I was told the wrong tyre had been ordered. My car was in for service and MOT the previous week so there should have been no reason for this error. My appt. was at 9am but my car wasn't ready till 1.15pm.

Service

See above.

Service

They said everything was fine and it's nice to collect a valeted car

Service

Because care was taken to look into some problems that i have prescribed to the rep. Any problems during the service i was informed with a telephone call by the rep to ask for my agreement to what it was required to be done.

Service

The webcams work well however I was not shown how to use them. The fitting left me with a broken sun visor (a clip was left out that held it in place) that flops down. There was a cost difference; Danny approach to addressing it needs a review.

Service

Fairly speedy service and accommodating with refreshments available.

Service

Very efficient staff who get the job done.I was allocated to Lauren who was extremely efficient .

Service

The answer speaks for itself.

Service

The fault with my car was diagnosed and rectified.

Service

The staff in the enfield branch are very knowledgeable.

Service

No complaints on this occasion

Service

I was totally satisfied with the service I received (BMW Mini).

Service

I use BMW Enfield all the time the staff are friendly and you are treated really well and they recognise me as I do them

Service

Nice premises. Helpful and attentive staff.

Service

Job wasn't 100% fixed as engine

Service

The serviceman was friendly and courteous.

Service

The repair was completed promptly and thoroughly and the cost negotiated with Customer Services.

Service

Based on my current experience only, I have found my service agent Dean to be extremely helpful with the issues surrounding my car and very helpful in keeping me moving over the weekend.

Service

The car wash service was terrible

Service

Work carried out quickly was kept informed

Service

I am not too happy with a diagnostics being needed very time when it seams not all of the Information is clear. I did not get a diagnostics report myself. None the less I think the prices for labour were reasonable.

Service

I had to always keep chasing up just to get basic information

Service

Friendly, knowledgeable staff kept me well informed about my recent service and tyre replacement including costs. Over the years I have bought a number of BMW cars from Stephen James and have always been very happy, that's why I keep coming back !

Service

Terrible

Service

Felt looked after, and great communication

Service

Dean was excellent taking care of the problem with my car in details .., He did not even charge for the rent car was given to me as a customer care , thanks again

Service

The issue was fixed. Expectation setting could have been better. The fix turned out to be a software update and if the job could have been done earlier, I could have saved on all the travel to get back from you and return.

Service

They were able to service my car while I waited for what I thought was a fair price and they returned my car to me having valeted it.

Service

did what they should

Service

There is one problem which I hope Steven James ,Enfield will be able to solve.

Service

See above

Service

In the past I have had to make an official complaint against my local BMW dealer. However in this instance the service was very good.

Service

reasons mentioned above

Service

Mathew was very helpful and sorted everything out for me

Service

Once appointment was arranged everything went like clockwork.

Service

Generally very good

Service

I was booked In for a full service with Mathew porter I have been dealing with him for the past few years now and he's experience and knowledge is the best, his customer service is extremely satisfaction and never disappoints always booking with him

Service

Despite having the minor hiccups with a new staff the manager stepped in and resolved my issues very professionally

Service

Vince Source was brilliant to us. thank you Vince

Service

Car taken in for MOT. Finished on time as promised.

Service

They do an excellent job and are very informative and very efficient

Service

I was really very satisfied with their service! They were brilliant!

Service

everything works very smoothly. link to video of car underbody very impressive

Service

Because it was good customer service

Service

Difficulty parking on arrival is my only concern

Service

Excellent service

Service

Matthew is got amazing customer service and personality with was pleasure doing business with him!

Service

Work was carried out quickly and efficiently

Service

Prompt and clean service

Service

Service booked in - vehicle taken care of - no issues or drama - it was an urgent booking and I was taken care of.

Service

Service was delivered to good standard

Service

Too expensive and car valet very poor !

Service

Due to the initial lack of call back to provide an update.

Service

From the minute you approach the service carpark you are looked after and they make extra sure that you are valued throughout the whole process

Service

Once my deposit was placed, communication with the salesman was poor. Although he would respond relatively quickly there was zero consideration. I asked questions and the answers I received were the absolute bare minimum.

Sales

Treated very well. ????????

Sales

Mike the sales person was easy to communicate and email communicate was great update about the new order of the car

Sales

I was kept up to date at all stages. The staff were very helpful and the centre is very spacious. I could not see this new model at any other BMW Centre but they had one to show me on the date of purchase

Sales

Car was nicely valeted and Vince spent a long time making sure we were happy with it, and understood the controls, before we left.

Sales

It was brilliant, good and very friendly service, weekly updates on delivery. I'm buying BMW cars since 1995 and I think Mike Davis at Stephen James was the best salesman I have ever met

Sales

Very satisfied they were very friendly and helpful

Sales

FROM THE RECEPTION TO THE AGENT EVERYTHING WAS SIMPLE AND CLEAR. I GOT MORE INFORMATION.

Sales

It was 'welcome' from the word go. Very friendly and highly skilled salesman (Jeff Small) . We were kept up-to-date with our car order every week. The car was delivered on time.

Sales

Nicolae was very efficient in his dealings with me ensuring I was aware of all the issues relating to the purchase.

Sales

Good information from Nick and on going touching base.

Sales

There was a delay to the original delivery date but this was not the fault of the dealership.

Sales

Everything delivered as agreed

Sales

Service recieved was better than expected

Sales

Great service.

Sales

George kept me in the loop and when I called and he was unavailable he would always call back. Also he made sure I knew all the buttons and systems on the car once it had arrived.

Sales

As above nicolae jurca was extremely helpful. I did a test drive before deciding which car to purchase. You go through all the options of what colour of car interior exterior etc etc it was really amazing. Nice facilities including toilets at branch

Sales

Excellent service and honest approach.

Sales

As mentioned, it actually feels like they care about you. Either they do or they are very good at making you feel like it, which is what you need when speaking £40k.

Sales

Everyone seems polite, friendly and customer focused. My Salesman, Nicolae Zurca is great at his job and a fantastic ambassador for your company

Sales

Nicholas (Nick) from mobility promise the date and my car was delivered that day and what ever he said about the car thats Exactly came like that no doubt and lies

Sales

The stafff have been very helpful each time I call or attend

Sales

Vince was superb. Kept me up to date and allowed for paperwork process to be as remote as possible meaning reduced visits to the showroom.

Sales

Excellent personal service by Mike Davies my BMW sales contact-helpful,informed,eased the whole process from beginning to end and went out of his way to ensure i received a car of my choice without the production wait of 3 months.

Sales

Excellent service

Sales

Beautiful car and a beautiful experience, made to feel quite special. My children were delighted with their bmw keyring as a gift.

Sales

Absolutely amazing

Sales

All as above

Sales

I have bought several cars from this dealership. They offer value together with high quality service for their customers, reflecting what I would wish to get from the BMW brand.

Sales

Everybody was very helpful & welcoming!!

Sales

was kept informed throughout the process by our sales contact Vince Source.

Sales

Both George and Gary at Stephen James welcomed me and my husband with warmth and enthusiasm. We were offered refreshments and croissants on our arrival and we were greeted by many members of the staff, which made us feel comfortable and in good hands