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ABOUT STEPHEN JAMES ENFIELD.

Find out more about what we do and our team.

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Meet the team

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Rebecca Wakerley

BMW New Car Sales Manager
  • Years in the industry 10

Gary Franks

Transaction Manager
  • Years in the industry 32

Barry Bloom

BMWi Brand Manager
  • Years in the industry 10

Aaron Euesden

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 11

Atif Riaz

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 20

George Georgiou

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 1

Jeff Small

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 12

Mike Davis

BMW New Car Sales Executive and Motability Specialist
  • Years in the industry 10

Vince Sorce

BMW New Car Senior Sales Executive and Motability Specialist
  • Years in the industry 22

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service. Thanks to Lorraine for arrange a courtesy car for me while my car have been kept overnight for repairs.

Service

It was speedily done and I even got a video clip of the service by email- outstanding!

Service

Finished the job in time snd early

Service

The service should having taken approx an hour but was closer to 3 hours

Service

Only the cost of the service stopped me from giving BMW 5 Star

Service

as above the only thing is they called me to say the car was ready when it needed to be cleaned which took another hour of me just waiting around

Service

Very pleased

Service

Friendly and efficient experience

Service

Good , efficient customer service

Service

fine

Service

Not fully satisfied because the service isn't much goiod...

Service

very profesional and courteous establishment complementing great cars

Service

As there was an issue with the online booking and my time arrangement to book in for the service I was told it couldn't happen. But the customer service reps managed to accommodate me and I had to wait for an hour. He was helpful.

Service

Great service, as always. That's why we return

Service

Very happy. They now my car and I'm confident leaving my car in there care.

Service

All work done promptly and efficiently.

Service

The garage always try and add unnecessary service items to bump up the cost of service

Service

It was only a first service for my vehicle but nevertheless dealt with in a very friendly, professional and efficient manner.

Service

The car was not entirely clean when I picked it up!

Service

See first reply

Service

Max is the best !!!!!

Service

Valeting was not up to usual standard.

Service

Always use them and always customer focused, polite knowledgable staff. Fair pricing.

Service

Mathew Porter was incredible. So helpful and would only go back to him. everything is communicated perfectly. He is the best service adviser i have every used.

Service

I was kept up dated while waiting, staffs were very friendly and good communication.

Service

Had to pay for an oil change without changing the oil filter because they forgot they didn't have the filter in stock and drained my car oil before checking.

Service

Great customer service

Service

I was not happy with £602+ Charge for oil service, is too expensive

Service

The car service was quick and I was kept informed during the process

Service

My car went in for work and the person who handled my car never called me to give me an update with the progress or what went wrong with it and on the day of collecting my car I had to wait long because they said they can't find me on the system

Service

Have not solved the problem with my car, no contact regarding it at all.

Service

This is the 2nd time in a row I've had issues at BMW Stephen James. This time we have been overcharged, booked the service in through the website at the prices displayed but yet again we have been charged different more inflated prices...

Service

Problems with vehicle, almost a year, nothing resolved.

Service

Everything was done to expectations, and additionally the work was completed more quickly than expected. The service staff were very friendly, helpful and efficient.

Service

They explained everything they were going to do with my car.

Service

The valet is not very good

Service

Car was picked up and returned on the same day despite some staffing challenges apparently.

Service

The service and alloys were perfect but unfortunately when I took the car, the man, I think called Dan or Darren who looked after the service part wasn't that friendly and quite rude compared to the lady who did the alloys part. Just be nice.

Service

The agent I spoke to was polite and knowledgable

Service

See above. Plus was delivered with battery replaced warning light. Stephen James rectified fault (new battery) and provided compensation.

Sales

We were always always welcomed with pleasant smile and your representative have been very helpful and friendly

Sales

The sale rep was very welcoming and accommodating.

Sales

From beginning to end the staff at Stephen James, Enfield, were very helpful, knowledgeable, polite and genuinely wanted to please the customer. Excellent, well done!

Sales

fun experience the videos made me feel very special haha

Sales

It was the first time we had bought a brand new BMW and the whole process was made uncomplicated and all our questions were answered.

Sales

Nicolae was attentive and customer focused, He is a real asset to your firm and takes service levels very seriously.

Sales

The sales person went beyond and above the explain to us the process step by step

Sales

Once my deposit was placed, communication with the salesman was poor. Although he would respond relatively quickly there was zero consideration. I asked questions and the answers I received were the absolute bare minimum.

Sales

Treated very well. ????????

Sales

Mike the sales person was easy to communicate and email communicate was great update about the new order of the car