No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Because I Guthrie car I wanted
My service advisor is fantastic, always helpful, friendly, polite, and professional. Quick and easy to book the car in and will return!
I Took my 5 series to have a front and rear Dash cam removed when i went to collect the vehicle i was surprised at how much the cost was had they told me before hand i would have told them to leave it in the car because i was selling the vehicle.
Always great service from this Dealer. Been using for 9 years.
Professional service and care
My dissatisfaction is related mainly to my experience with contacting them by telephone (0208 344 0900) and their service staff. It takes a long time before you speak to a human being and then the service staff are never available and don't call back
Very helpful and informative
Willing to listen the customer and more flexible
good service and treatment.
Very professional and informative.
Paying over £500 for a basic service and BMW can't even be bothered to wash the car properly. Another thing that adds to just how mundane this experiment is.
My car is damaged and despite phoning at the beginning of the week I am still awaiting a phone call back
Initial difficulties arranging a test drive however when I eventually was contacted by George he wasn't very helpful and informative
I booked in for a fast track service which was advertised as requiring 1.5 hours, whereas it actually took nearer 2.5 hours.
Very good service
Unusually the staff always appear to interested in providing a decent service to their customers. A throwback in time to when companies insisted in employing staff who could be trained to provide a decent service.
I requested to see the service complaints manager, not only did he not bother to see me till the end (when I had little time left), but two weeks on, there has been no action on the complaint. He just proved exactly what I knew of BMW!'
The Sales executive selected the right car for me. The handover was awesome. He took the time to go through all the programs in the car. I have recommended friends to him in the past.
Kept up to date and informed of progress -served by Danny for Tyre replacement and Dean for Servicing, all I can say is both excellent in service delivery a credit to BMW. Lady at front desk was great too at coordinating operations of business.
As this company has still not resolved their parking problems, my car has been damaged for the 2nd time, as well as not diagnosed properly, so will be taking my car from now on to Stevenage Specialist Cars, where they have more space and less people.
My car is done - finished .
Right on time with my issue
The problem I brought the car in for was resolved very quickly.
I had to make two visits to fix the problem and was not given the flexibility to have it done on the weekend. I expect BMW to have the necessary parts available on the day and if not accommodate the customer accordingly if they have to visit again.
The welcome was great as well as the customer service.
Completely satisfied no issues
I like the positive attitude of the staff. Very professional and my vehicle was well looked after
The team are consistently helpful
Online prices for brake pad service differed to prices when trying to book on phone. Battle on phone and again at service appointment to get online prices honoured.
Prompt and efficient service
Work planned was well explained and executed with great efficiency
Had to wait 15 minutes before seeing the Service person to hand complete paperwork to hand over the keys
Seen quickly and car fixed same day
After service was done I had to wait 1 hour for my keys to be handed to me and the car was in the car park locked up because the guy was on the phone and wouldn't come off it. The car wash is appauling!!!!!!!! Marks all over the car. Aweful service!!
Dear Mr Atekin, I am sorry to learn of the issue that arose during your visit to the service centre. At your earliest convenience, please email me at firstname.lastname@example.org so I can investigate further into aforementioned issues. Thank you very much. Kind regards, Tim Kwan
Service manager did not know how much service would be; argued re: prices and insisted website prices were wrong when they were actually completely correct. He was unable to offer an explanation as to his earlier comments.
Got no email or text to confirm date and time for collections. Had to call and left message to call for confirmation, never got the call. Called again to confirm and was told yes that car was booked and will collect.
Dear Mrs Dossa, Thank you very much for your response. I understand from the answers submitted that you received poor communication from initial service booking to confirmation of the date and time of the booking. If you wish to discuss the situation in further detail, please email me at email@example.com. Thank you very much. Kind regards, Tim Kwan
£1400 is a lot of money for changing spark plugs and engine oil. I could have had the same service done at any garage for no more than £400. I asked that the washer jets be looked at as are not working properly and got quoted £200 - joke!
very poor service on repair.
Dear Mr Duncan, May I first start by thanking you for kindly submitting your customer satisfaction survey. I understand from your responses that your vehicle was suffering from a coolant leak. It was subsequently found that a hose at the rear of the engine had split and required replacing. As I cannot ascertain what the next series of events were from your comments, may I please request for you to email firstname.lastname@example.org so we can discuss the situation in further detail? Thank you
the work done on the car was satisfactory.
Dear Mr Seharai, I am sorry to hear of the delay with the work on your vehicle. Looking at what was carried out, I believe it may have been down to a parts supply issue. That being said, I understand the frustration at having such a long delay on the repair. If you wish to discuss the situation in more detail, please email me at email@example.com Thank you very much. Kind regards, Tim Kwan
Service and mot completed in time frame and even washed the car on completion.
The one saving grace at Stephen James is Lauren Seymour in the Service Team. She is apologetic and has a desire to help.
Nightmare to make contact with. Appalling phone service.
You arrive seen to straight away and told what time you can pick up your car .
same as before
Whole process was simple and quick
Double standards here, if you get it fixed as an individual at BMW parts & services too expensive but if you take your car to a local garage then the same parts sold to them is cheap & service is cheaper. BMW should sell parts cheap to car serviced
you dont allow enough characters for me to explain this.
When I arrived my online booking could not be traced. I was eventually served after a long wait
There is no clarity/transparency and uniformity, Within 30 mins, I was quotes 3 bills and when I challenged them i was told that this is the amount, and if I need the car I have to pay or come back post weekend as there is no senior to speak with
did what was required
I was given a desk to work from whilst I waited for winter wheels/tyres to be fitted
Did not have to wait until end of day for car.Service and mot were completed within 3 hours
Booking was difficult which spoilt experience.
We took the 2018 model car so they can diagnose and replace the faulty sensor. It took them 3 days to fix the car and we had to use minicab for travelling. They didn't offer a courtesy car. Nothing but a disappointment!
# of factors: Booked online fastlane service plus MOT. Arrived early carbook full so had to double park. Assistant said his docket had no reference to fastlane (showed email confirmation) doesnt matter not on his docket. Nor was the MOT! In excess o
Everything well organised and clear.
No issues with the servicing but difficult to contact them on phone
The sales team were great but not so much the service team. On three occasions they have not investigated the auto hold properly.
The work done on the car itself was fine and the team seem nice enough.
Everything went smoothly and as expected.
Complete lack of politeness. Treating customer as they half brained.
Due to extras it took longer but that was expected Aaron made all the difference to keeping me updated and notified with all I wanted to know before even asking thats what made the difference.My experience at BMW was better than my experience at Ford
When I came to pick up my car , Araron was very helpful went through and showed me how to work things in the car and greeted me very polite full explained things properly so I understood everything.
This is my second purchase from BMW, the first was in 2014 in Chigwell and the second was in January of 2019. I have noted a remarkable improvement in the level of and standard of customer care. In particular, I would like it noted that Jeff Small is
The Car is good and the personal is solution focused.
It was done thoroughly
Vince at Stephen James Enfield was great to deal with.
Aaron Euesden at Stephen James was professional dealt with any issues promptly.
The sales man (Vince Source) is always very helpful, supportive and happy to deal with questions and requests. Makes the experience special and welcoming. Never feel rushed or that my questions are 'silly'. Very knowledgeable. Thanks
They kept me informed with the progress of my car with regular up dates and asnwered queeries promptly.
Poor customer parking only promlem as long as Vince Source at Enfield I will always buy from Enfield
As per comments above. Also for quite a significant purchase, and a rather special car it was mundane compared to say a handover at Porsche. Maybe M cars arent regarded as special anymore? No token gift either.
Very satisfied with information and customer service.
I am extremely satisfied at the BMW centre because it was easy to access, well structed and very friendly staff.
I was given regular updates during the manufacturing and shipping stage. On the collection day I was treated very well and given a full tour of the car including a demonstration of the technology and features of the vehicle.
An absolute brilliant service.
Handover was smooth and efficient, again with no pressure to buy additional services. The Genuis technician took his time and explained things expertly.
Kept waiting an hour because BMW UK systems were down (not dealer issue) - rest of experience was great
Vince the Sales executive was very professional. He gave exceptional customer service and the whole process went very smoothly. Thank you Vince
No hassle, Everything was as it should be
As above, it was only because of Tom we came back and then Jeff took over and the excellent service continued
It was quick. Well presented business and showroom was inviting.
We received excellent service throughout from Jeff Small (BMW Enfield). Jeff helped us build the car to our exact requirements, kept us fully up to date with its progress and delivery date, and arranged all the documentation etc. He was brilliant!
I have dealt with Vince over so many years I have bought many cars from himEach time the experience gets betterThank you Vince!
All the staff very happy and helpful .
Becuase I was given a good service and vince was very polite.
Nothing was too much trouble, unfailingly courteous and helpful
There was a problem with the computer in the car it would not link to any blue tooth to set the car up, so Paul ( i think ) had to clear and re install it, he was very apologetic about the wait but got it all up and running again. Very professional
When the delivery of the car was delayed bmw arranged for a replacement car which was very helpful.
Excellent sales rep. Very helpful
I was very satisfied with the experience that I have had with BMW and Jeff Small as being my adviser has made everything easier for me.
Kept up to date throughout the processing and given flexible collection options