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the garage did the repair - but when collecting the car, the did not explain what the fault was - why it happen nor even that they had repaired it - that was assumed (they had confirmed it was fixed when they phoned me) but I was not told at time
Completely rip-off And Ive been told not to go back again
Verry friendly and easy
I was pleased with how the service advisor assisted me and helped me through out warranty claim
Hassle free service from pleasant staff.
good service in the time stated - I was working and they offered me a spare desk it was thoughtful
When you visit the centre at Stephen James in Enfield the staff provide an excellent service. However as detailed below the service provided by telephone is very unsatisfactory.
There was no communication. I had to do all the chasing. Was meant to collect my car on Wednesday but by 4pm Wednesday still had not heard from them. I called and it took 3 hours for someone to call back. Also the comment above.
Brilliant handover. Was a very nice experience picking up the car.
Efficient and shuttle service a bonus
I know the staff there now and know that I am going to get great service from them
warm welcome from reception ,relaxed waiting area .coffee /cakescar serviced and cleaned when finished Great
Im very happy with the service
I was told what would be included in the service and received a video whilst waiting of the health check.
did a very clean job
Staff went above and beyond to give me what i needed and good advice
The car was in for its yearly MOT and service. However, Matthew Porter explained that I did not need a service because the next scheduled service at my rate of use of the car would be in about six months time, which was a considerable saving for me.
They were able to accommodate me with an appointment at short notice and then again when I changed the date at short notice. They were also very welcoming, professional and got the work done in time and to cost. They are what BMW service should be li
Polite staff, and quick.
See above - once through the hurdles the standard of personal service is very good
I have been using Stephen James for many years now and had been very satisfied. However, I think the customer experience is not as high as it used to be and twice now mistakes had been made with booking time for my service - not what you would expect
I'm happy with the way they do their job, and I like it.
updated and time efficient
Courtesy car was filthy inside
it earns goodwill, better customer loyalty and free brand advertisement when you do things different from your competitors such as giving complimentary gift perhaps with BMW logo to customers buying your products
Good organised system & friendly people.Liked the courtesy ride to the station because the depot is not served too well by public transport.
Saturday appointment was possible which works well. Quick service completed without any complications. The car was also cleaned, a nice touch.
All went as expected
The only reason i have give 4 star is that my car was not valeted before hand over as it was been taken away overnight by a tecnician to test the car and when it came back it had birds dirt all over as car might have been parked under the tree.
Dear Mr Chohan, I am sorry to hear that your vehicle was returned to you in a unclean state. Please contact me at the centre on 0208 344 0900 and I will be more than happy to arrange for your vehicle to receive a complimentary vacuum and wash. Kind regards, Tim Kwan
I always receive an excellent service.
Resolved all my issues efficiently & quickly
Very friendly and informative staff. Clear explanation as to what has been done.Clean car when collected.
Again because of the difficulty trying to make an appointment.
I was seen at the allotted time and my car was returned on time cleaned and vacuumed. Time is very important to me.
Like a well oiled machinev
Speedy waiting appointment offered, and service work completed very quickly
It was a simply excellent service.We dealt with Adrian - he was knowledgeable, customer focussed and exhoods friendliness.
dealt with very well
I have ordered for a replacement of the charging cable and I was told that they will get in touch with me to give me an update. It has been almost a month now. There is no follow up.
Dear Mr Karippai, I understand that your new charging cable has now been supplied. I am sorry that you did not receive any updates regarding this. Please contact me at the centre if you wish to discuss further. Kind regards, Tim Kwan
Great facility and friendly team
They did everything I wanted them to do.
I had to pay £800 because the steering wheel sensors were faulty. Other BMW had this recalled and was services for free.
As above the actual work was completed, the guy who pick up and dropped off was polite and helpful. The service person I spoke to wasn't as helpful and didn't satisfy me but I let it go as I felt powerless to argue
Very satisfied, however its difficult to get through on the phone and there is always a wait to see your service contact which is irritating in these busy times.
Dear Mr Brown, I apologise for the difficulty you experienced when trying to book your vehicle in by phone. May I please invite you to email myself should you require any assistance in the future. My email is email@example.com Kind regards, Tim Kwan
Friendly, knowledgeable staff
the person I dealt with was helpful
From making the booking to being handed back the keys, the service was exceptional
Even though waited longer than expected they were able to reduce the price which I very much appreciated
Dear Mr Appadoo, Thank you very much for submitting your satisfaction survey. I apologise for all difficulties when trying to contact the centre. I am very glad to hear that we managed to reduce the costs for you. Kind regards, Tim Kwan
Some most staff are very welcome and helpful and have gone beyond to help me everytime I'm there
I was able to book my car in quickly for its required service. Customer service was good and fitted around my hectic work schedule. Service video provide information needed.
My sister purchased a Bmw from your branch and recommended this process for making our purchase. All stages of the finance process are explained in a simple format.
I was extremely happy with the overall customer service I received from BMW Stephen James, Enfield. Atif Riaz, and Gary Franks were very helpfull and professional when selling me my car. I didnt feel pressured one bit and felt relaxed and welcomed
Ive been a customer for over six years
Great service by Jeff and the delivery team making sure everything was right and sending the car back into body shop when there was paint issues
Vince is a great salesman. very personable and trustworthythis is the 3rd car we are buying from him for that reason.
Jeff was amazing and would highly recommend anyone to go to him. He did everything he could to help above and beyond
As in previous message
Good service provided
Arron euesden couldn't have been more helpful and kept me updated on my vehicle
Excellent salesman, took care to listen and helped us choose exactly the right model for us
excellent customer service
Constantly updates on car bike and delivery. Very pleased
The salesman Tom was very efficient and knowledgeable and made the process run very smoothly
All staff in Enfild BMW Centre very friendly and helpful. The sales person , who I was dealing with , experienced always happy to help , kind . I really appreciate his involvement and help.
Very good service. Very quick. No time. Waist help full.
All staff are friendly and helpful, the process was quick and simple
Aaron and the team were very timely in everything they did
Because your staff member was very helpful and knowledgeable.
Jeff looked after us well, and I must give him tremendous credit for keeping in touch regarding delivery date and thereafter to see how we were getting on with the car.
Quality of service compliments the BMW brand
Dealt with on time, always served a drink
It was easy.
Really satisfied. Love my new car
The whole process was very seamless, the test drive was informative and very helpful, Jeff was clear and concise with the sales process and walked me through the dates and requirements leading up to and on the day I collected my car.
New car was as expected, perfect. Prep department where meticulous. BMW expert was extremely knowledgeable and helped identify new and unique features.