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ABOUT STEPHEN JAMES ENFIELD.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

the garage did the repair - but when collecting the car, the did not explain what the fault was - why it happen nor even that they had repaired it - that was assumed (they had confirmed it was fixed when they phoned me) but I was not told at time

Service

Completely rip-off And I’ve been told not to go back again

Service

Verry friendly and easy

Service

I was pleased with how the service advisor assisted me and helped me through out warranty claim

Service

Hassle free service from pleasant staff.

Service

good service in the time stated - I was working and they offered me a spare desk it was thoughtful

Service

When you visit the centre at Stephen James in Enfield the staff provide an excellent service. However as detailed below the service provided by telephone is very unsatisfactory.

Service

There was no communication. I had to do all the chasing. Was meant to collect my car on Wednesday but by 4pm Wednesday still had not heard from them. I called and it took 3 hours for someone to call back. Also the comment above.

Service

Brilliant handover. Was a very nice experience picking up the car.

Service

Efficient and shuttle service a bonus

Service

I know the staff there now and know that I am going to get great service from them

Service

warm welcome from reception ,relaxed waiting area .coffee /cakescar serviced and cleaned when finished Great

Service

I’m very happy with the service

Service

I was told what would be included in the service and received a video whilst waiting of the health check.

Service

did a very clean job

Service

Staff went above and beyond to give me what i needed and good advice

Service

The car was in for its yearly MOT and service. However, Matthew Porter explained that I did not need a service because the next scheduled service at my rate of use of the car would be in about six months time, which was a considerable saving for me.

Service

They were able to accommodate me with an appointment at short notice and then again when I changed the date at short notice. They were also very welcoming, professional and got the work done in time and to cost. They are what BMW service should be li

Service

Polite staff, and quick.

Service

See above - once through the hurdles the standard of personal service is very good

Service

I have been using Stephen James for many years now and had been very satisfied. However, I think the customer experience is not as high as it used to be and twice now mistakes had been made with booking time for my service - not what you would expect

Service

Very good

Service

I'm happy with the way they do their job, and I like it.

Service

updated and time efficient

Service

Courtesy car was filthy inside

Service

it earns goodwill, better customer loyalty and free brand advertisement when you do things different from your competitors such as giving complimentary gift perhaps with BMW logo to customers buying your products

Service

Good organised system & friendly people.Liked the courtesy ride to the station because the depot is not served too well by public transport.

Service

Saturday appointment was possible which works well. Quick service completed without any complications. The car was also cleaned, a nice touch.

Service

Reliable

Service

All went as expected

Service

The only reason i have give 4 star is that my car was not valeted before hand over as it was been taken away overnight by a tecnician to test the car and when it came back it had birds dirt all over as car might have been parked under the tree.

Service
Dear Mr Chohan, I am sorry to hear that your vehicle was returned to you in a unclean state. Please contact me at the centre on 0208 344 0900 and I will be more than happy to arrange for your vehicle to receive a complimentary vacuum and wash. Kind regards, Tim Kwan

I always receive an excellent service.

Service

Resolved all my issues efficiently & quickly

Service

Very friendly and informative staff. Clear explanation as to what has been done.Clean car when collected.

Service

Again because of the difficulty trying to make an appointment.

Service

I was seen at the allotted time and my car was returned on time cleaned and vacuumed. Time is very important to me.

Service

Like a well oiled machinev

Service

Speedy waiting appointment offered, and service work completed very quickly

Service

It was a simply excellent service.We dealt with Adrian - he was knowledgeable, customer focussed and exhoods friendliness.

Service

dealt with very well

Service

Good service

Service

I have ordered for a replacement of the charging cable and I was told that they will get in touch with me to give me an update. It has been almost a month now. There is no follow up.

Service
Dear Mr Karippai, I understand that your new charging cable has now been supplied. I am sorry that you did not receive any updates regarding this. Please contact me at the centre if you wish to discuss further. Kind regards, Tim Kwan

Great facility and friendly team

Service

They did everything I wanted them to do.

Service

I had to pay £800 because the steering wheel sensors were faulty. Other BMW had this recalled and was services for free.

Service

As above the actual work was completed, the guy who pick up and dropped off was polite and helpful. The service person I spoke to wasn't as helpful and didn't satisfy me but I let it go as I felt powerless to argue

Service

Very satisfied, however its difficult to get through on the phone and there is always a wait to see your service contact which is irritating in these busy times.

Service
Dear Mr Brown, I apologise for the difficulty you experienced when trying to book your vehicle in by phone. May I please invite you to email myself should you require any assistance in the future. My email is tim.kwan@stephenjames.co.uk Kind regards, Tim Kwan

Friendly, knowledgeable staff

Service

the person I dealt with was helpful

Service

From making the booking to being handed back the keys, the service was exceptional

Service

Even though waited longer than expected they were able to reduce the price which I very much appreciated

Service
Dear Mr Appadoo, Thank you very much for submitting your satisfaction survey. I apologise for all difficulties when trying to contact the centre. I am very glad to hear that we managed to reduce the costs for you. Kind regards, Tim Kwan

Some most staff are very welcome and helpful and have gone beyond to help me everytime I'm there

Service

I was able to book my car in quickly for it’s required service. Customer service was good and fitted around my hectic work schedule. Service video provide information needed.

Service

My sister purchased a Bmw from your branch and recommended this process for making our purchase. All stages of the finance process are explained in a simple format.

Sales

I was extremely happy with the overall customer service I received from BMW Stephen James, Enfield. Atif Riaz, and Gary Franks were very helpfull and professional when selling me my car. I didn’t feel pressured one bit and felt relaxed and welcomed

Sales

I’ve been a customer for over six years

Sales

Great service by Jeff and the delivery team making sure everything was right and sending the car back into body shop when there was paint issues

Sales

Vince is a great salesman. very personable and trustworthythis is the 3rd car we are buying from him for that reason.

Sales

Jeff was amazing and would highly recommend anyone to go to him. He did everything he could to help above and beyond

Sales

As in previous message

Sales

Excellent.

Sales

Good service provided

Sales

Arron euesden couldn't have been more helpful and kept me updated on my vehicle

Sales

Excellent salesman, took care to listen and helped us choose exactly the right model for us

Sales

excellent customer service

Sales

Constantly updates on car bike and delivery. Very pleased

Sales

The salesman Tom was very efficient and knowledgeable and made the process run very smoothly

Sales

All staff in Enfild BMW Centre very friendly and helpful. The sales person , who I was dealing with , experienced always happy to help , kind . I really appreciate his involvement and help.

Sales

Very good service. Very quick. No time. Waist help full.

Sales

All staff are friendly and helpful, the process was quick and simple

Sales

Aaron and the team were very timely in everything they did

Sales

Because your staff member was very helpful and knowledgeable.

Sales

Jeff looked after us well, and I must give him tremendous credit for keeping in touch regarding delivery date and thereafter to see how we were getting on with the car.

Sales

Quality of service compliments the BMW brand

Sales

Dealt with on time, always served a drink

Sales

It was easy.

Sales

Really satisfied. Love my new car

Sales

The whole process was very seamless, the test drive was informative and very helpful, Jeff was clear and concise with the sales process and walked me through the dates and requirements leading up to and on the day I collected my car.

Sales

New car was as expected, perfect. Prep department where meticulous. BMW expert was extremely knowledgeable and helped identify new and unique features.