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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
498 ratings and 245 comments received in the last 90 days.
29 December 2024
Again due to Vince Sorce. The ordering and process was seamless throughout. Communication and updates were brilliant. And on picking up the car Vince took a lot of time to talk through the features, set up the app on the phone and helped in any way.
23 December 2024
It was perfect
19 December 2024
I was totally satisfied with everything
18 December 2024
The salesman was great and very friendly and always responded to my emails etc however there were a couple of things that could have been better like providing customers with delivery tracking app so we know where our car is and check on updates.
18 December 2024
I was extremely satisfied with my experience at the BMW Centre, thanks to Mehmet. The appointment was on time, and he gave us plenty of time to go through all the details without feeling rushed.
11 December 2024
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11 December 2024
The team went above and beyond to get my car delivered
07 December 2024
Because the gentleman was really helpful and made me feel really confortabel
05 December 2024
It was perfect. David had gone to lengths to make us feel very welcome in which I haven't experienced before when purchasing a car. Even just adding the bow to the car and brining it up into the showroom made the process feel special.
05 December 2024
I was extremely satisfied with my experience at the BMW Centre. The staff were knowledgeable, attentive, and made the entire process smooth and enjoyable. From the initial consultation to the delivery of my new car, every detail was handled professio
05 December 2024
Both the sales person and manager were polite and both spoke to us and that was nice
04 December 2024
Vince was very easy to deal with .He was straightforward and didn't try a hard sell .Very pleasant person .
04 December 2024
I would say Atif whom looked after me from when I arrived at Stephen James in Enfield made me feel at ease, explained everything to me , was never pushy and extremely helpful and professional throughout the purchase of my new BMW.
04 December 2024
Fantastic
04 December 2024
I was kept updated about potential delivery dates.
02 December 2024
Great service from start to delivery. I have bought many cars from this BMW centre over the last twenty years.
02 December 2024
There was never any issues and i left very satisfied
27 November 2024
Courtesy and integrity of the sales person
27 November 2024
Company staff were very friendly, informative, knowledgeable about vehicle and willing to respond to queries/issues arising and supportive at all times.
24 November 2024
Thank you to Dave my whole experience at Stephen James was better than i could have expected and hoped for
22 November 2024
Salesman is excellent as always and makes sure my needs are understood and met
15 November 2024
The team at Stephen James were very attentive and took time to to walk us through the buying journey. The sales person, although quite new into the role was extremely knowledgeable, really knew his stuff and was attentive to what we needed .
15 November 2024
My experience was very good due to Vince he made my experience comfortable and smooth, was always very helpful, I left feeling very happy
14 November 2024
See above. My main contact, Spencer Grimes, was a pleasure to deal with and was always pleasant and attentive in my dealings with him.
06 November 2024
we went to collect the car,, and finish the paper work.He brought me coffee and a glass of water,.to take my tablets He had put a big red bow on the car George is such a lovely guy
06 November 2024
Vince was informative and transparent
04 November 2024
Dave was great, very professional
02 November 2024
Excellent all round
02 November 2024
Mehmet always called me to give me update of the car.
28 October 2024
Again, it was the professionalism and honesty of the salesperson David Shivshankar which most impressed me. I was in trustworthy hands and felt completely comfortable finalising the purchase.
26 October 2024
Extremely friendly and accommodating staff
23 October 2024
That was really satisfied because Atif delivered great customer service and on the day of the delivery of the new car Made us feel so special took pictures with the car and showed us how to use a car he went above and beyond
18 October 2024
David Shivshankar who dealt with me was courteous, very professional & also very knowledgeable about the 3 series I bought. He just got things done without delay and kept me informed. Delivery & collection were also very smooth -with a followup call!
08 January 2025
Very good
07 January 2025
Great service! I had an appointment to replace the battery sensor, but when I mentioned that the safety camera wasn't working, they kindly suggested I reschedule. Is that safe?
06 January 2025
Excellent service throughout
05 January 2025
Service was completely satisfied.
05 January 2025
Efficient
05 January 2025
Brilliant Great staff Matthew Porter is a star
04 January 2025
The service advisor Michael was very professional at he's job and delt with all of the issues that I had.
03 January 2025
Excellent, so helpful and made me feel like a valued customer
03 January 2025
It was easy to book the service. Everything was well managed and went smoothly.
03 January 2025
Speedy recall work. Nice extras (care package) at the end of the job!
02 January 2025
Good communication with me
02 January 2025
Because Matthew Porter always goes the extra mile for me. Knowledgeable and professional in his approach as always.
02 January 2025
I received an update within hours and my car was ready by lunch time
02 January 2025
Not clear when booked that wasn't a waiting appointment so went home. Shortly after got home got call to say car was ready. Very frustrating. Online appointment process should be clearer or better communication with service team about likely time.
02 January 2025
Car was clean service was not as long as I thought
01 January 2025
No problems
31 December 2024
My booked appointment time which was on a weekend helped due to work.
30 December 2024
The team is very professional and practical
29 December 2024
I was see promptly and the service was quick. I did not have to wait long.
29 December 2024
Helpful as always
29 December 2024
I was surprised when I see my car washed and leave some gift car perfume and not just only thank you
29 December 2024
Very efficient
29 December 2024
Jim Larkin was very friendly and helpful.
28 December 2024
The two stars are because I'm sure the battery was flat because of whatever took place during the service and flattening the battery completely is not good for it, plus I had an appointment after that I was late for whilst waiting for it to charge.
28 December 2024
Very professional and informative
28 December 2024
Free safety check with service & resonable price
28 December 2024
Great team
28 December 2024
They gave me a price and that's what I paid
28 December 2024
The service was carried out promptly and professionally. And my instructions were followed on the job sheet
28 December 2024
Not too satisfied, as part of my service, I had a parking sensor changed under warranty, however I wasn't informed with much information such as been told which specific sensor was faulty, provided any paperwork that it was replaced.
28 December 2024
Good service
22 December 2024
Great friendly service
21 December 2024
I don't expect to be robbed by my preferred mechanic.
21 December 2024
Good service
19 December 2024
Top draw service and excellent work
19 December 2024
Applied recall and also advised on handbrake issue without charge. Thank you
18 December 2024
Nice and easy
17 December 2024
We had to take car back again to dealer as they had left parking brake in service mode. No courtesy car provided second time round. Problem was sorted but great inconvenience and no apology from BMW
17 December 2024
Great customer service
17 December 2024
I took my car down at Stephen James for a yearly service that went fine ,but when they updated the service history in the vehicle it wiped three of my previous services that weren't from a BMW dealership. I contacted them didn't get an update back...
17 December 2024
Work do e really quickly. Free coffee at the site
16 December 2024
Like I've said above, the customer service needs to improve. They need to show my empathy to customers, and be more supportive in decisions rather than just throwing figures in the face of the customer
16 December 2024
I contacted BMW Enfield and was promptly scheduled for a service app the following week. I dropped off my vehicle in the morning and retrieved it later that same day. Tim, who was managing my work, provided exceptional assistance & kept me up to date
16 December 2024
ESTABLISHED COMPANY WITH BMW HAVE ALWAYS BOUGHT FROM THEM
16 December 2024
I expect to leave my car with you and come back and still find my change in my cup holder. If I can't trust you then I can't come back
16 December 2024
All work carried out efficiently and on time.
16 December 2024
They do care my car , more than I do :-)
16 December 2024
Apart from the cost the service was fine and the staff polite and helpful
14 December 2024
Just a brilliant efficient company
14 December 2024
Excellent service
13 December 2024
On time, area where I could work whilst waiting but conflicting data from consecutive inspections.
13 December 2024
I received the video of the revision of my car, even though I been living here for 25 years, I could understand only 30% what the person was saying in the video. I showed that in my office, all English people, none could understand eirher. Scottish?
13 December 2024
All works done in a day. Very impressed
13 December 2024
Timothy Kwan was very helpful, friendly and made everything simple and easy
13 December 2024
Good experience as always
13 December 2024
Hanna. Amazing. Workshop not so good.
13 December 2024
Generally everyone was very helpful
13 December 2024
Satisfied
12 December 2024
OK. They did charge me three times the market value for a battery in my key fob that I didn't need or ask for, but it could have been worse.
12 December 2024
Good communication, friendly staff who take time to explain what is happening with realistic timescales - and they valet the car!
11 December 2024
Showed me great consideration
11 December 2024
Because they did their job very well
10 December 2024
Very professional and polite
10 December 2024
1. Tyres left too deflated - no one noticed my tyres were too deflated. 2. Pick-up with Kiran was brilliant - very helpful and informative. Appreciated his advice to contact a colleague re: leasing/buying a BMW when my current lease comes to an end.
10 December 2024
Great
10 December 2024
Timothy Kwan who was in charge of my car was rude, unhelpful and I felt uncomfortable around him. Hi behaviour was quite aggressive and I really had an unpleasant experience. He made things really difficult for me.
09 December 2024
They handled my car with care
09 December 2024
Always staff make sure you understand what they will do and pick up always explaining what they did
09 December 2024
Overcharged me on everything and ignored my email to compliance
08 December 2024
Staff are polite, courteous and professional
08 December 2024
Was told car was washed but clearly wasn't and a huge queue prevented me from waiting. I was offered to come back but that again means waiting. Can't fault the service or updates during any work but would have been 5 stars if car washed !
08 December 2024
Superb team start to finish
08 December 2024
Tim was very helpful and communicated well
08 December 2024
10 / 10 Stephen James guys
07 December 2024
Professional service team very polite and welcoming
07 December 2024
Just a brake fluid change And that was over priced
06 December 2024
I like the transparency of the service and video
06 December 2024
I recommend
06 December 2024
Very good service. Vehicle serviced just in time as agreed.
06 December 2024
Customer services from start to finish were polite, friendly and very professional.
05 December 2024
Helpful, clear, polite
05 December 2024
No curtesy car
05 December 2024
Very efficient, excellent service to car; friendly customer service, ample parking, quick handover and good seating area with refreshments.
04 December 2024
Job done and tyres pumped up too which was great
04 December 2024
Satisfied and work was dine quicker than expected so great work.
04 December 2024
Good service. Responsive staff.
03 December 2024
I have many dealings previous with stephen james so.. i know them quite well.
03 December 2024
I was charged £2,500 for admin fees after making a deposit of £10,000 when I made the original purchase. This is way too expensive and has put me permanently against purchasing another BMW vehicle.
02 December 2024
Would have been better but took 2 days and had to re-pay for a diagnostic check.
02 December 2024
Very professional, and very honest
02 December 2024
This time around excellent service, also was left a goodie bag which I really appreciated Thanks guys
02 December 2024
The app had told ne a service was due in Sept but when I got there I was told it was due in November so I rescheduled. A pity they didn't call me in September to save ne a wasted journey.
02 December 2024
BMW Stephen James offers the best service and help as a professional garage, I love taken my car there for a service and love the recalls.
01 December 2024
Good customer service and my husband was able to collect my car earlier than expected.
30 November 2024
Excellent service
30 November 2024
Quick and hassle free
30 November 2024
Great customer service
30 November 2024
I find BMW expensive, generally, but realise that quality comes at a price. However, I was less impressed when I discovered that a small amount of money had been removed from one of the compartments on the dashboard.
29 November 2024
Nice job done
29 November 2024
Good service.
29 November 2024
I really like the service and all the gifts you gave me. The service was quick and I really appreciated the time
29 November 2024
I have brought in my car twice and it going to be third time with the same issue and it frustrating because every time you call to book in first thing you hear is that you have to pay £199 prior to diagnostic but I just picked the car!
28 November 2024
The cost of the service was as expected however the faults which resulted from the service show there is poor quality control on works carried out on my vehicle. A return visit to have the faults rectified is very inconvenient.
28 November 2024
I got the appointment I needed and the service was great
27 November 2024
Smooth and efficient
27 November 2024
great people ??
27 November 2024
Was able to book me in for a weekend slot however a cover car was unavailable
27 November 2024
Exvellent
26 November 2024
Fast and good service
25 November 2024
Vince at Stephen James did a great job, kept me informed as best he could throughout and handled any issues well.
25 November 2024
Upon arrival at the service reception I asked if I could have my car ready ASAP as I was reliant on a family member to take me back to BMW. They rang me as soon as my car was ready vehicle which was early afternoon.
25 November 2024
Diagnostic test for automatic gears. Found that it's covered on our warranty. The communication was not great as I had to remind the BMW person that we had cover.
24 November 2024
Excellent experience
24 November 2024
Even though i was late for my appointment i was till seen
23 November 2024
Very helpful
23 November 2024
No issues, polite, friendly and they do the job
23 November 2024
Service representative was friendly and helpful.
23 November 2024
Car was done quickly and staff were polite, but I don't think any VHC was done. That said, car passed with no advisories.
22 November 2024
Communication was very easy the whole process was smooth
21 November 2024
Good experience and everything sorted in good time.
20 November 2024
For the above reasons & the fact that I cancelled a dentist appointment to be there (the next one is in a month's time). Again I was promised a call back today - but never received one to update me & I'm driving around without a number plate.
20 November 2024
A warm welcome from Brian, Mathew Porter and Sandra. Mathew professionaly went through works which needed to be attended to on my X1.On completion of Works he went through all items & explained the issues & how all rectified. Perfect Perfect Thanks
20 November 2024
The air bag recall was fitted but the interior mirror part was not fixed back on
19 November 2024
I have done that above
19 November 2024
The issue with my bonnet was resolved with expert solution and the customer was always at the forefront of the service.
19 November 2024
Great service. I was well looked after. BMW is the best.
19 November 2024
Engineer and staff went above and beyond to ensure that the issue was identified and rectify.
19 November 2024
Professional staff
18 November 2024
Didn't do what I had booked the car in for. Replaced seat belt and have left a small device off it and they claim it doesn't come with the device yet I have another car exactly the same and it has the trim in that vehicle. They rush things.
18 November 2024
I was pleased with the informative video sent evidencing what had been checked.
18 November 2024
Perfect all round
18 November 2024
On time completion. Good communication
18 November 2024
They did recall on my car. And they didn't fix it properly. I had to go back again and it was nightmare.
18 November 2024
Cost of the small service is higher than expected
18 November 2024
Very satisfied with the account manager that dealt with me.
18 November 2024
Agent rang me once and blamed me upon arrival to collect car that l dod not pick call. I was busy, just as he was. He could have rang back rather wait to blame me at the end of the day
18 November 2024
Good customer services from the team
18 November 2024
Great customer service, got service done efficiently.
18 November 2024
Had booked my service appointment in advance, but was told ,they did not have any record of it!! When I got there.
17 November 2024
A very professional efficient level of service I woukd recommend Stephen James
17 November 2024
Over £400 in labour for a service is an absolute joke. Plus the convenience of the systems being down which meant I was not entitled to the personalised pricing.
15 November 2024
The Lincoln road service centre is a welcoming and efficient unit
15 November 2024
Every other time it was done perfect
14 November 2024
I was happy my experience.
14 November 2024
No nasty surprises. Seemed an honest interaction.
14 November 2024
90 min service too 2.5hrs
14 November 2024
Very satisfied with service. Been using Stephen James Enfield since buying our first BMW in 1998 and still use them for our 2 cars even though we have now moved 40 miles away!
14 November 2024
Everything happened as it should
13 November 2024
Pro service. Quick turnaround time
12 November 2024
Exceeded time frames.
12 November 2024
Staff are always friendly & brilliant with their customers.
11 November 2024
I received an impeccable service. Nice facility and kept in touch about progress of my vehicle service
11 November 2024
Upon serving, I had a problem.
11 November 2024
I went in for a recall, and the team at Stephen James Enfield highlighted all other issues they observed with my car. They even gave it a thorough wash before I collected it, which was a nice touch. On top of that, they gave me a thoughtful gift, in
11 November 2024
Maria nade sure tfar my car was washed and ready fir me ti get home
11 November 2024
For the reasons detailed in question 1.
10 November 2024
Very polite and explained things clearly
10 November 2024
Excellent service from Hannah Ford and team, always helpful, I can drop off early and organised a courtesy car which is massively important as I have 2 children of nursery age. All appreciated.
10 November 2024
Because I was satisfied at the 5 star level of satisfaction by my service experience
09 November 2024
car was serviced and cleaned to a very high standard
08 November 2024
This garage service department is first class.
08 November 2024
Timothy Kwan was excellent!
07 November 2024
Friendly and efficient
06 November 2024
I was made to feel at easy while waiting and offered a hot drink too!!!
06 November 2024
The service agent wasn't helpful, wouldn't even reply to my email query. I still don't know went wrong with a car thats only a month old
05 November 2024
Amazing service
05 November 2024
Reliable and quick service
05 November 2024
They didn't fix my car
05 November 2024
At the time when I arrived the process of changing the airbag was explained to me and I was told my car would receive a
04 November 2024
I had mistakenly understood I had booked a while you wait appointment. The MOT and brake fluid change was undertaken quickly and efficiently
04 November 2024
Tim was very efficient and team turned car around really quickly.
04 November 2024
Because Hanna looks after the car
04 November 2024
Excellent service in a professional manner
03 November 2024
Helpful friendly staff good to have small health check of vehicle
03 November 2024
Very satisfied
03 November 2024
Your agent kept me informed whilst I went for a walk to near by shops
01 November 2024
Fanastic
31 October 2024
Good
31 October 2024
My car felt like it's running better
31 October 2024
My car is looked after throughout the process of being maintained.
31 October 2024
Tim Kwan was very efficient and helpful. I was also pleasantly surprised by some gifts he provided. He also took the time to find where the car was parked in the rain.
30 October 2024
As above, no hidden costs, I had a query when paying my bill, the member of staff who was dealing with me was very helpful. It is nice when people take time to help you. Yep a pleasant experience.
30 October 2024
Poor customer service
29 October 2024
Stephen James is far by the best dealership service and staff where all great helpful and experienced together with knowledge
29 October 2024
Good but not great. The Mechanic who undertook the Video Report was not clear.
29 October 2024
Fast service, excellent Comms and support from Tim
29 October 2024
Very professional and very friendly too
28 October 2024
Excellent service and will keep you up to date even if you had called and there was no answer, They would call you back to say Sir I see that you had called earlier etc
27 October 2024
Dave was amazing and explained things clearly. I didn't feel uncomfortable like I have before where salesman look at you thinking that because you're a lady you don't know about cars!
27 October 2024
Friendly, informative and fast.
26 October 2024
Very friendly! Amazing customer service and unbelievably efficient.
26 October 2024
Friendly and quick service
25 October 2024
Staff explained the process and length of wait was as expected. Received service report immediately after on the app
24 October 2024
The only challenge which I've mentioned before is when cleaning the cars they need to ensure the bristles are clean as they leave scratch marks on the paintwork.
24 October 2024
Nobody does one step extra to sort a problem. Only excuses and fake politeness.
24 October 2024
Very nice customer service friendly
24 October 2024
Because, I'm very happy with BMW services. They check my car and give it to me a lot of gifts ??
23 October 2024
Very satisfied
23 October 2024
Good
23 October 2024
I am customer care they guy invoice me told them do my company name he did all address company but my mane instead company name. I told him it's wrong he said send by email 4 days still not received. Please don't give complimentary car wash if u cant
22 October 2024
My vehicle came to you for an oil change.After waiting for 2 hours for this to be done on my way home the oil warning said top up with oil.I therefore had to waste more time returning to your garage. How could this happen?
22 October 2024
Booked in easily, welcomed by staff and service details all fully explained. Video sent post service showing state of the vehicle and advice as to whether everything OK or not.
21 October 2024
Quickly booked me in for the recall correction. Work carried out relatively quickly.
21 October 2024
The FOH team are great, the back of house team were very polite and through in their assessment of the car. The car could have come back a little cleaner, although doggie footprints are not their fault but mine!
21 October 2024
Good services
20 October 2024
my Steve and James experience is always very good staff polite they keep me updated also while I wait
20 October 2024
Always on time and good customer Service
20 October 2024
Keiran, who dealt with me (I think that was his name) was very pleasant, friendly and professional. The call informing me the car was ready for collection was a lot earlier than expected (around midday rather than about 4pm as it usually is.
19 October 2024
Overall experience was good. However when I brought my mothers vehicle in for a recall VRM LW17YXJ weeks back she was given a bmw welcome gift pack. This little gift pack was lovely. I however have never received this gift bag. Not happy
19 October 2024
Friendly staff
18 October 2024
Staff explained what is to be done with the vehicle.
30 December 2024
Very satisfied, Vince was really easy to deal with, friendly, professional and very knowledgeable