OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

501 ratings and 238 comments received in the last 90 days.

14 October 2024

No pressure selling is always the best way. Vince listened to our requirements and delivered exactly what we wanted

14 October 2024

The service at the centre has been fine apart from the second charger issue as above.

11 October 2024

Stress free

10 October 2024

It was all an easy and straight forward process

09 October 2024

After having had no response from two BMW centres we contacted BMW Stephen James Enfield where David Shivshanker took our call. He was brilliant from start to finish. Great communication, very understanding and accommodating.

07 October 2024

Dave demonstrated a high level of approachability and effective communication skills. Given my disability, I require a great deal of patience, which Mr. Dave consistently provided.

06 October 2024

We had a great experience at BMW with no issues what so ever. As mentioned Vince kept us up to date throughout the process of purchase

04 October 2024

Because Mehmet looked after us from start to finish. Perfect ??

01 October 2024

Amazing service from start to finish, Mehmet was extremely knowledgeable and friendly and made the car buying experience stress free and enjoyable. Glad to have bought with him.

01 October 2024

Seamless transition. The car was wrapped up for us which was a lovely surprise.

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16 October 2024

on completion, which was quicker than expected, Hannah confirmed the invoice and works and even walked me to my car. I was surprised that in that time it was washed too ! I really do appreciate the video health check while I waited too.

16 October 2024

Very fast and reliable service. Professional service and courteous.

14 October 2024

I brought the car for a call and my BMW x6 had other problems that were very easy to detect because of the poor quality parts that BMW put on the car, including a hose that was on the engine, it was cracked in 2 places and the mechanics did not even

14 October 2024

I took my BMW to Stephen James Enfild two weeks ago they said they ordered the parts and will phone me. No one phoned me so I'm not happy. a month ago, I took my BMW M4. I had some problem with the sensor, they said they will order the parts still

14 October 2024

He was polite, provided great communication and updates ! Even walked me to my car at the end .. Fantastic service clap

14 October 2024

The experience was very good, had a lovely waiting area with a respectful range of hot drinks while you waited and they even cleaned the car

13 October 2024

The receptionist was not sympathetic or helpful on arrival. I had a major fall and was bleeding in the palm of my hand and knee. I asked for a plaster and she said

13 October 2024

They explain everything to me

13 October 2024

Very nice premises and highly competent team

13 October 2024

I am happy with the way I was served

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