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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
411 ratings and 217 comments received in the last 90 days.
04 April 2025
David was excellent in dealing with all questions i had throughout my purchase and choices.
04 April 2025
The whole process was really quick despite the car being a built order. Kept up-to-date on the timeline for delivery.
03 April 2025
Just a very easy process
03 April 2025
Thoroughly enjoyable sessions with Vince (sales executive), clear information supplied, options explained and efficient delivery
31 March 2025
Very pleased with our sales executive Mehmet.
28 March 2025
I would like to thank Spencer He was very professional , friendly and patient with us.He made the time to show us plenty of options when we didn't know what we looking for and helped find a car we love. He was always available to answer my questions
27 March 2025
Happy with the service and support
25 March 2025
The sales person I dealt with was helpful, responsive, and gave me good advice. I would recommend him to others.
22 March 2025
Attention Given.
20 March 2025
Spencer could not have been more helpful. Running me through various models and options, making suggestions for insurance and generally being very accommodating.
18 March 2025
We have used Stephen James for 28 years to buy and service our cars. We keep returning. That said, the purchase of our current car (X3 M50) was the best experience we have had in purchasing a car. As below, George's approach was near perfect.
18 March 2025
Our contact Vince Sorce is a thorough professional, straight talking with good inter-personal skills and better marque knowledge than BMW customer care. He delivered exactly what he said he would, when he said he would.
17 March 2025
From ordering the BMW car to the delivery of it Vince Sorce always kept me informed about the car
15 March 2025
Very satisfied Mehmet explained everything perfectly
14 March 2025
Great sales and reception team. Everyone is very friendly and welcoming, lovely atmosphere.
13 March 2025
Experience is second to none quality what can I say 10 stars if it was possible,delivery was on time and and waiting for me.
12 March 2025
The handover/delivery was great and thorough.
12 March 2025
Spencer helped throughout the purchase and made everything easy and hassle free....
11 March 2025
Good service by Vince
10 March 2025
Wonderful service from David Shivskanker
10 March 2025
Always friendly and helpful
09 March 2025
Good service
06 March 2025
Trusted Gary and Spencer
05 March 2025
Again all down to the service received from Vince.
05 March 2025
Good communication and easy to deal with
05 March 2025
Excellent customer service beginning to end.
05 March 2025
Mehmet Rusi was absolutely fantastic. Easy to contact. Mad the whole experience extremely easy. Could not speak more highly of him.
05 March 2025
Very satisfying - centre is welcoming with friendly staff. Collection of my car was smooth and very exciting
23 January 2025
The staff had patience with me because I was quite slow because of my difficulty walkeing in
23 January 2025
David and the team made it all very smooth
20 January 2025
We ordered a Motability car and Dave Shivshankar is the most kind, caring, friendly, helpful and supportive person I've ever met in my life. The whole process was very smooth and easy with Dave. He took care of the vehicle and the whole process.
09 April 2025
Everything that needed to be done was done in an open and timely manner
09 April 2025
Good service. Main dealership prices remain high. But I am trusted the best work is carried out.
09 April 2025
Great customer service from Hannah
08 April 2025
All the staff from the reception appeared unhappy. There were no smiles, and they didn't seem to be in a pleasant mood. I'm not sure if it was only for me, as I noticed some customers were being served well.
08 April 2025
Mr kwan appreciated the fact that I had an upcoming surgical procedure and did everything to minimise my walking
08 April 2025
I dropped my car two times each time two days and it's charging with all charge because I got a problem with my car is AC first time I tell them the leak in the gas they don't do anything. Charge me over £200.24 hours later my car AC still is not wor
07 April 2025
Amazing job done
06 April 2025
Great
04 April 2025
10/10
04 April 2025
See previous response
03 April 2025
Did everything promised
02 April 2025
Polite and professional but also friendly
02 April 2025
Professional
02 April 2025
Quick with no problems
02 April 2025
very friendly with excellent customer service at enfield. always made to feel comfortable and well informed.
31 March 2025
Great service
31 March 2025
Friendly and helpful
31 March 2025
Knowledgeable
29 March 2025
Absolutely professional service.
29 March 2025
Very satisfied very quick and professional.
29 March 2025
Mehmet was very professional, kept communication flowing and was proactive with resolution of the situation until handover.
27 March 2025
I am very happy and very thankful for the work you do on my car and all the help and support you give me keeping my car on the road. Not everyone can afford to have a BMW but at least you help the ones like myself that just about are able????
26 March 2025
You could better co-ordinate different things that need doing. After MOT in Nov I was told I'd need brake pads changing about March. Then told engine oil needs changing about April. The 2 things could have been done together saving me a second visit.
26 March 2025
Service compleyed in 2 hours so did not have to wait long.
26 March 2025
Because of the waiting time and everything.
26 March 2025
Prompt, professional service.
26 March 2025
Did what was needed and in good time
25 March 2025
checked out everything
24 March 2025
Very efficient and helpful team
24 March 2025
Excellent service with transparent pricing.
23 March 2025
Job done
23 March 2025
The complementary car wash service was not reflected in the finish The left side of my car was not completed and I would have preferred it left Considering the BMW logo, the customer ethos inside the premises, then the car should be returned clean
23 March 2025
From my initial phone call for a recall to the recall being carried out it was very professional and smoothly done. My vehicle was handed back very promptly on a while U wait basis. The waiting area was very clean and suitable although a little noisy
23 March 2025
Very nice and very pleased ??
23 March 2025
Great!! Matt explained through everything and put mind mind at easy with everything, couldn't recommend him enough!!
22 March 2025
They have damaged the inside of my car and they do not take any responsibility for the damage.
22 March 2025
Very helpful
21 March 2025
Excellent rep gave me great service.
21 March 2025
MOT failed but it was fixed incredibly quickly considering a part had to be ordered. The person dealing with it was very kind and understanding as it was a large unexpected bill!
21 March 2025
Hopefully very satisfied, but I haven't needed to use the airbag yet.
18 March 2025
Long time relationship with the company.
18 March 2025
Professionalism
18 March 2025
Satisfied
17 March 2025
The work was completed.
17 March 2025
Every service something goes wrong, this time it seems that you forgot to do the bodywork inspection, I received a call from someone after thinking my car was being taken in on the 15th, it had already been done on 12th, no inspection was done
17 March 2025
Good service and a clean car.
17 March 2025
They were are to sort all the issues with my vehicle upon the first visit
17 March 2025
Price and service were good
17 March 2025
Didn't have to wait long time
16 March 2025
Easy to check in, quickly seen and helped. Pick up was the same.
15 March 2025
Professional people
15 March 2025
Customer service is as very good, keeping the car to ensure no further engine leaks.
15 March 2025
Overall happy with the service provided all round
15 March 2025
Was waiting not to long
14 March 2025
See answer 1
14 March 2025
The overall service if the car and cleaning was much appreciated. Although the simple instruction was ignored and caused significant issues during our travels
14 March 2025
Work completed quickly
14 March 2025
As above
12 March 2025
4 stars instead of 5 . Car was cleaned after its service but had been parked under tree? Consequently car was dirty from bird droppings- had to clean again on arrival home
12 March 2025
Hey Dean was great and very friendly and ensured all the work was done well and the communications were perfect - thank you! Price was also dropped by about 50 pounds which was nice. Helped to take the hassle out of the day. Cheers!
12 March 2025
I was thinking ?? that you were very busy so you didn't have time to get too friendly. Everyone seemed involved with their jobs.
12 March 2025
Because it's a rip off - that's why.
12 March 2025
I got my mot quick and without much delay
12 March 2025
Confidente staff with very good knowledge
12 March 2025
No help was given to rectify the issue
11 March 2025
The rep I dealt with was friendly, patient, knowledgeable and not pushy. Came across as sincere.
10 March 2025
Just too expensive for what I had done.
09 March 2025
Timothy Kwan was polite and helpful throughout. The service team dealt with my vehicle service efficiently and uploaded a helpful video of the vehicle. Your telephone team make the effort to return all missed calls. I left two and both were returned
09 March 2025
Very nice people and they look after you
09 March 2025
Great service and friendly staff
08 March 2025
Perfect communication
08 March 2025
Nice service.
08 March 2025
Again all works carried out without fuss
08 March 2025
Recommended for ALL If you needed good service come to visit In Enfield branch
07 March 2025
Staff provided very good quality service - polite, clear instructions, made me feel comfortable.
07 March 2025
Excellent Customer Service. The advisor was very knowledgeable and went the extra distance
06 March 2025
Please see above
06 March 2025
Car feels great now. Would have been 5 stars if all work had been done on the first visit. Appreciated that l am also able to pay in instalments. Thank you.
06 March 2025
I trust that the staff are not trying to rip me off
05 March 2025
Very satisfied
04 March 2025
I was kept updated with the progress of the service on the day
04 March 2025
I only had a small service and an MOT. My car came back like brand new.
04 March 2025
No problems and polite and efficient
04 March 2025
Service clock was not reset. The car is still saying needs the service.
04 March 2025
As above
03 March 2025
Excellent service
03 March 2025
Only gripe is the time waiting on the service agent's premises to collect the car.
03 March 2025
The service was excellent, and Tim specifically was extremely professional and is a great ambassador for the brand.
03 March 2025
See answer above
02 March 2025
Very bad for not changing the cables or even loosing the plastics or liners.
02 March 2025
Very fast response
28 February 2025
Great service, very friendly and extremely easy to deal with staff. Micheal was absolutely amazing in attending to all my needs, supporting me with everything in the search for service. Very happy and highly recommending Stephen James Enfield.
27 February 2025
All the staff are very professional and friendly. I received a video of the car service which was very helpful.
27 February 2025
Kept me up to date, we had s frustrating time with BMW Warranty however Danny and Tim kept at it.
25 February 2025
The person dealing with me on the day (Dean I believe) was absolutely amazing and top service!
24 February 2025
Always polite and courteous.
24 February 2025
From drop off to collection. Friendly, polite and professional staff.
24 February 2025
very good
23 February 2025
Top tier in all areas
22 February 2025
Boot lock not changed. I did not receive feedback about the work done and what faults were found
22 February 2025
All went very smoothly
19 February 2025
Easy, quick and they cleaned the van l car
19 February 2025
Excellent service and MOT provided by Stephen James in Enfield.
18 February 2025
A pleasant and faultless experience.
17 February 2025
Service was excellent and I was well pleased
15 February 2025
Service was carried out
14 February 2025
Very polite and helpful service was perfect
13 February 2025
Swift service
13 February 2025
Been serv very professional and fast every time I been there.
13 February 2025
Very professional, honest.
13 February 2025
Everything was done and to my satisfaction
12 February 2025
Once the care was returned, there were shards of glass inside (from windscreen replacement) and the windscreen wipers were not functional due to being reinstalled poorly. These issues were rectified by the service centre.
12 February 2025
Good customer service and management.
10 February 2025
I have purchase my cars from yourselves for many years, and got to know The sales staff, so it was enjoyable to lookaround the showroom and Chat to your staff
10 February 2025
Timothy was very polite and helpful
09 February 2025
Excellent service.
09 February 2025
No complaints
07 February 2025
As above
07 February 2025
The work was done satisfactorily well-within the stipulated time. They also gave my car a complimentary clean.
07 February 2025
As above, super friendly staff and great show room to wait in
07 February 2025
Service was done to perfection Video was sent informing of job that need to be done
07 February 2025
See above. I was not told about the app issue when I bought the car
06 February 2025
Everything went as planned
06 February 2025
Happy
06 February 2025
Better service availability with tyres would have gained you top score.
05 February 2025
Car returned cleaned
04 February 2025
Good time keeping
04 February 2025
Always been looked after, professional, transparent and efficient.
03 February 2025
All done efficiently and on time as promised
03 February 2025
Professional service from start to finish
03 February 2025
Job completed within the time I'd been advised
03 February 2025
It was on time so happy with services
02 February 2025
Informed every step of the way
02 February 2025
The adviser did give me discount since I had to wait 4 hours and 30 mins just for a recall check, oil change and micofilter change. I'm now seeking to change to another BMW Dealership further out.
02 February 2025
The call centre found me a early slot and helped to accommodate me with a loan car. Paul di giovanna was friendly as usual and explained everything thoroughly.
02 February 2025
Pick up and drop off of the car would have given you five stars.
01 February 2025
When I went to pick it up, I noticed a light indicating a failure, but they claimed it was already present when they collected the car. They mentioned it was a different problem." I was not happy about that.
01 February 2025
Regarding the issue on my car was dealt with promptly
01 February 2025
Car came back spotless with work carried out
01 February 2025
Very satisfied
01 February 2025
There was a query about my car and a lot of research was done to clarify the matter - I wasn't just fobbed off.
30 January 2025
Great service
29 January 2025
Excellent service.
29 January 2025
Excellent service by very knowlegable team.
28 January 2025
It was fast while I waited.
28 January 2025
perfect personal service
28 January 2025
Advisor v efficient
28 January 2025
I am very satisfied as the problem was eliminated and it hasn't come back so far
28 January 2025
I keep finding interior panels coming off my vehicle each time l visit. Shockingly, l have been chargered one hundred and thirty five pounds to fix one of the panel.
28 January 2025
Room for improvement
28 January 2025
I have dealt with Vince Source for at least my previous two purchases and it was a pleasure to have him working on my behalf again
27 January 2025
Not too Satisfied
27 January 2025
Stephen james arefine and al of the warranty and repair work was good apart from the issue above
27 January 2025
Friendly and quick
27 January 2025
excellentl all round
27 January 2025
I like the fact that they have a while team of people to work with, so you're not waiting too long and that it's a friendly and welcoming location.
27 January 2025
Easy to arrange and reschedule appointment and advise in detail what was done and what is recommended
26 January 2025
Because the person dealing with me set my time expectations. The customer service was brilliant. Unfortunately I can't recall the ladies name who looked after me, her desk was on the right hand side, the second one in
25 January 2025
Very helpful
25 January 2025
Very satisfied with whole experience
25 January 2025
Clear information given, easy to drop off and pick up the car
25 January 2025
First time in 20years I was not happy with service. Don't try and take advantage of me cause I'm a woman.
25 January 2025
Thorough and professional from booking to return.
25 January 2025
Everything was perfect
25 January 2025
Lovely customer service
24 January 2025
Everything booked to be done was completed with issues.
23 January 2025
I asked you to look at my door which does not open. You said it was a battery problem in the key and you kindly replaced it. But having got the car home the problem is still there. So need to re book with you. Frustrating.
23 January 2025
Effiy
23 January 2025
Prompt and timely and friendly call backs
22 January 2025
All went well thanks
22 January 2025
Great service as always. Andy is the man Matt was very efficient Lauren was very helpful
22 January 2025
Didn't have a service it was a repair
21 January 2025
Very satisfied. It will become the only place where we will take our car !
21 January 2025
The service I received previously was 1st class
20 January 2025
When the checks were carried my car was not effected by the recall they still washed and hovered the car.
20 January 2025
The Sevice Advisor Danny Mansfield organised to get service done quickly. Thanks
20 January 2025
Very
20 January 2025
Happy with the outcome.
20 January 2025
Professional
20 January 2025
Very professional service
20 January 2025
Made me feel welcomed
20 January 2025
Very satisfying
19 January 2025
Everything was good
19 January 2025
I arrived on the wrong day for my service, my mistake, but Stephen James tried to accommodate me and the work was done that day.
18 January 2025
Kirandiran Sivapalan was helpful, informative and personable. A true asset to your company
08 April 2025
Quicker than expected