- Home
- About Stephen James Enfield
- Stephen James Enfield Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
571 ratings and 245 comments received in the last 90 days.
18 July 2024
very satisfied.
18 July 2024
The salesman dealing with me was very polite.
18 July 2024
Very happy
17 July 2024
Overall, I was very satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. Despite the 10-month wait, which was beyond their control, David and his manager liaised with me throughout the process.
16 July 2024
I was kept updated every step of the way
09 July 2024
All very slick and well organised
08 July 2024
Great sales team.
07 July 2024
Everything was great
07 July 2024
Spencer was excellent - professional, welcoming, and knowledgable.
04 July 2024
Excellent handover
03 July 2024
excellent process
03 July 2024
The sales team were very helpful and they responded to all of my questions very promptly.
02 July 2024
Vince Sorce delivered on his commitments throughout
02 July 2024
I could not fault the courtesy & professionalism of all the staff I met, the purchase & collection arrangements for the new car, & the sale of my previous car, all dealt with, with minimum fuss & maximum efficiency.
30 June 2024
Vince explained everything and was brilliant from start to picking up car.
30 June 2024
I had a great experience from the start to the end. And the presentation of the car when I came to pick up was really nice and made me feel special. Really nice of the agent
30 June 2024
From ordering to collection, I was kept completely updated on.my cars build.
27 June 2024
It's my second time with BMW and I'm always taken care of. No question is too small and I always feel at ease.
27 June 2024
Thank you so much. Everything is fine.
26 June 2024
Brilliant space, very helpful team of experts. As above, Vince was patient with us and very knowledgeable - he was never pushy but remained honest in his advice when we sought his counsel. He was a joy to partner with on this!
25 June 2024
Stephen James was extremely responsive, helpful and positive. Far superior to our more local BMW dealer!
20 June 2024
all good
18 June 2024
Great atmosphere, very friendly.
18 June 2024
Vince is brilliant , he took his time to make sure I ordered the car perfect for me. Checked in often and the after care has been great
17 June 2024
Atif Riaz was brilliant. He was very polite, professional, funny and had the patience of a saint with our many questions. He made the process of buying a car very easy and understandable.
17 June 2024
Simple and quick
17 June 2024
Friendly approachable and knowledgeable.
16 June 2024
Took time to show me how things worked.
12 June 2024
Vince at Stephen James Enfield kept in touch through the whole process keeping us updated on everything. Even called after we had the car for a few days to ask if everything was okay. Also offered further assistance if needed as it was our first EV.
09 June 2024
atif was keeping us informed during the process
09 June 2024
Very responsive to queries, helpful and friendly. Well organised company
30 May 2024
Quick and easy car delivery
30 May 2024
Very happy
29 May 2024
Vince is efficient, professional, friendly and knowledgeable. He makes us feel confident. He even did a last minute debadge. Everything goes smoothly.
28 May 2024
Delivery was perfect and attention to detail and customer care was great!
26 May 2024
Amazing service, George Georgiou was our sales executive he was outstanding, went above and beyound which made the whole experience of purchase to delivery exceptional.
25 May 2024
Very happy with the help I received from vince .Given help and guidance with car.Every thing was explained to me.
25 May 2024
excellent customer service
25 May 2024
Knowledgeable, thorough and patient staff
24 May 2024
Mehmet was amazing, smooth and informative communication from the start. When I was looking for a new car, this dealership was definitely the best for customer service and response.
21 May 2024
Got exactly what I wanted
21 May 2024
Mehmet always updated me on when my car was due. Every week he use to update me, even though I told him he did not have to. Whenever I needed to ask him a question it was very easy to get through to him via phone and email.
20 May 2024
Vince was wonderful - very efficient and responsive to my questions. The whole process of buying my new BMW was great. Many thanks.
18 May 2024
Vince was very attentive during the process of purchasing and handing over the car. He was extremely knowledgeable. All of my questions were answered and he took the time to show me how to use every feature. I cannot fault the service I received.
14 May 2024
Great experience
12 May 2024
My experience was smooth, friendly, professional and warm. Not only Vince who looked after me from the test drive to the purchase and delivery but everyone on site had an amazing attitude and energy
11 May 2024
Great staff
10 May 2024
I'm completely satisfied.
09 May 2024
As above. Was provided with different options and was very knowledgeable
08 May 2024
I was given the confidence of how to purchase the right car very informative and efficient service
08 May 2024
Atif was great with his communication and very patient when I would come back with various questions throughout the process. He kept me in the loop throughout. His knowledge on the vehicles was second to none and I trusted his advice.
08 May 2024
My experience at bmw was the best I felt very comfortable and eased off as I was getting help on the questions I had.
07 May 2024
Completely satisfied is an understatement to the service i received from Mr David Shivshankar the Senior Sales Executive. David was friendly, professional, extremely courteous and aware of working (within) my realistic budget restrictions.
03 May 2024
David kept in communication at all times
02 May 2024
This is my second car that I purchased with George. He made the first experience of buying a car with him so well that I decided to get my new one with him also. He goes the extra mile and keeps me up to date with any updates.
02 May 2024
Vince, the guy who dealt with us was amazing
01 May 2024
Excellent service by Atif and Spence.
01 May 2024
Nice and easy handover. Vince helped thought out the process
30 April 2024
Everybody at Stephen James Enfield worked as a team - all were highly professional but also personal. Mehmet in the sales team was extremely patient with my plethora of questions every time, and also very punctual in coming back to me straight away.
29 April 2024
The experience was stress free, it is the second vehicle I have brought using Vince
21 July 2024
Efficient service
21 July 2024
Very pleased. Excellent service.
21 July 2024
All working well
20 July 2024
Tim Kwan is excellent. The Enfield branch has always looked after me. Staff make the difference to the customer experience. ??
20 July 2024
I was on fast track and service done within time given
19 July 2024
Free call back service
19 July 2024
Kept me up to date with the progress of the work being carried out on my car
19 July 2024
Gentleman which served me went extra mile at the end. I arrived late and centre had closed. Still he went in to get my car keys. Really appreciate his kindness. Also there were some free gifts in car from BMW.
18 July 2024
Quick drop off
18 July 2024
I was able to work from showroom while waiting for my lift.
18 July 2024
The car was ready when they said it would be and they even washed it
18 July 2024
Excellent service all round. Staff were so helpful. Would highly recommend this branch,
18 July 2024
I didn't expect to be so fast and such high professionalism. I want to give you 7* but maximum is 5
18 July 2024
Efficient professional customer focussed
17 July 2024
Professional service and got £100 discount on my service too!!
17 July 2024
Fast change over times not left waiting
16 July 2024
Did everything I needed and expected. Managed well by Dean and the team.
16 July 2024
Quite happy with the service
16 July 2024
I am completely satisfied and thankful for the complimentary wash, clean and gifts.
16 July 2024
As above
16 July 2024
Car completion delayed twice with no updates. Service counters not reset on collection. 3 days later service history still not updated so contacted service centre. Timothy Kwan was very helpful.
16 July 2024
Kirandiran really looked after us, right from the beginning, to the very end! He was amazing, helpful and professional! He made this experience really effortless . Thank you.
16 July 2024
I recieved a great service and treated speedily and politely.
16 July 2024
Totally professional
16 July 2024
As above
16 July 2024
Since l have been long time customer and well care of every time, this time even better like sending video of my car while doing the necessary checks was something
15 July 2024
Always gets the job done
15 July 2024
Good
15 July 2024
Had a good customer experience.
14 July 2024
Again! Satisfied.
14 July 2024
Arif was very attentive and polite, helping every step of the way.
13 July 2024
Ok
13 July 2024
Good customer service
13 July 2024
Service was carried out well and on time. Very good customer service as well.
13 July 2024
Friendly polite members of staff, comfortable environment, with beverages, while waiting. Car washed before return. Promises delivered. Service manager (Paul) was excellent.
12 July 2024
Service was quick and fixed my issue.
11 July 2024
Top customer support
11 July 2024
Complaining hasn't been nessasary
11 July 2024
Very happy
10 July 2024
job was done as expected and on time
08 July 2024
It was a good service
08 July 2024
Good quality service
08 July 2024
Staff was very helpful, was straight forqard and easy to talk to.
08 July 2024
Hannah Ford was wonderful. She was helpful, efficient and kept me informed of the progress
07 July 2024
Done the job with no fuss
07 July 2024
Quick service
06 July 2024
Mathew always looks after my car and us so very friendly too
06 July 2024
Every thing was perfect
06 July 2024
Kieran makes my experience at BMW easy and efficient
06 July 2024
Everything was completed
06 July 2024
Who I dealt with was very efficient and knowledgeable. Very professional.
04 July 2024
Dean in Enfield Branch Service Dept was extremely helpful and knowledgeable and all staff I dealt with were very polite and courteous at all times.
04 July 2024
It was fine
04 July 2024
I always get a 5 star service from Stephen James Enfield. Very professional , efficient and prompt. I usually get the same representative when I take my car in for servicing which is nice. I was sent a report on the condition of my vehicle. I
04 July 2024
Excellent customer service!
03 July 2024
Very good service
03 July 2024
Because they rectified an error from a previous service centre and they were able to get my car serviced in quicker than expected time I was very pleased.
02 July 2024
Professional services
02 July 2024
Could have been quicker if you had more garage staff on Saturday.
02 July 2024
The staff where very proffessional and the waiting area made it easy to work from
02 July 2024
Dean V friendly and informative
01 July 2024
My experience with BMW was excellent.
01 July 2024
Staff very friendly service was carried out efficiently good communicate from all members
01 July 2024
Great service and communication
30 June 2024
Everyone was very polite and I even received a complimentary cleaning so I'm very happy with service
30 June 2024
all due to George at Stephen james,Enfield
28 June 2024
They could not do enough for me, it was not their fault that the recovery people didn't deliver the car to them on the said day e.g. took car Saturday and were supposed to deliver it on the Monday but it was delivered late Tuesday..
28 June 2024
Good service
26 June 2024
Quick and efficient
26 June 2024
No issues and great service
24 June 2024
Timothy Kwan was very courteous and polite and particularly helpful.
23 June 2024
Easy and efficient
22 June 2024
As always there to help and assist with any questions or concerns.
21 June 2024
I cannot for the life of me see how 4 hours was justifiable to complete visual inspection, change brake fluid and pad.
20 June 2024
Great customer service from Timothy Kwan
18 June 2024
Dean was very helpful throughout the process
18 June 2024
Service was excellent however the cost was very high, for that reason I could not give 5 stars, also I was without my car for 2 weeks.
18 June 2024
Good customer care
17 June 2024
Did the job tasked with in a timely fashion
17 June 2024
Service was done quickly however the car wash and vacuum was terrible.
16 June 2024
Good service
16 June 2024
Got the job done ASAP.
16 June 2024
The service booking, scheduling and completion was quick and efficient. The staff were helpful and organized.
16 June 2024
Stephen James always gives really high levels of service. Make customers feel important and well looked after.
16 June 2024
You sorted in 4-5 hours what the Borehamwood dealer could not sort in a week!!!
16 June 2024
Everyone is so helpful
14 June 2024
Dean was very helpful. I had to do the school pick up by 3 and I asked if there was any chance my car would be done by that time instead of 5pm he said he will do his best and he sure did He also informed me about the BMW APP which I am now using
14 June 2024
I was well looked after
14 June 2024
All good. Thanks
13 June 2024
The team are always professional and supportive
13 June 2024
Quick service, I was able to wait for car
12 June 2024
Lovely, friendly service from all at Enfield.
12 June 2024
Everything went smoothly and professionally
12 June 2024
Dean was very helpful
11 June 2024
Helpfull and polight staff.
11 June 2024
Dissatisfied
11 June 2024
You didn't over sell, you let the tech tell me what was required, you added value and I left happy - and will return!
11 June 2024
I was kept well informed. Danny was so kind to me, the lady at reception greeted me really nicely and remembered my face the next day when I came to pick up my car.
11 June 2024
I was dealt with by Matthew Porter at Stephen James at Enfield who was very professional and explained in detail what area's of the service were going to be carried out. I had a minor issue with my key fob which was sorted out by Matthew no problem.
10 June 2024
Very effective, very friendly!
10 June 2024
I came in for a service and it was completed on time I was offered condiments and it was a smooth experience.
09 June 2024
I'm Well informed on work carried out to vehicle
09 June 2024
Ever since I've had my 2 series you have given me amazing service.
07 June 2024
The service department kept me updated on the queue being carried out.
06 June 2024
Everything went according to the expected !
06 June 2024
Fast and efficient
05 June 2024
The work was completed and the car returned on time.
05 June 2024
Was greeted straight away with lovely manners and treated very well by all the staff. The service was amazing.
02 June 2024
Best service in good customer service
02 June 2024
Friendly and helpful staff
02 June 2024
Very good very proud
31 May 2024
Good
31 May 2024
Explained to me promprly
31 May 2024
The guy who's answering the calls is pure gold. Very nice and helpful.
31 May 2024
Efficient,timely and helpful
31 May 2024
See above. Very friendly staff member
30 May 2024
Work was carried out to a great standard and was communicated on time.
30 May 2024
Very happy with my experience. Thank you.
29 May 2024
Quick service - timothy was extremely helpful friendly staff
29 May 2024
Very professional and friendly staff. Always kept up to date with the work being undertaken. Took the time to answer my questions about the iDrive system.
29 May 2024
They are a very efficient and customer focused dealership.
28 May 2024
Everyhting was done to my full satisfaction.
28 May 2024
I would be happy to go back and I know my vehicle is being looked after!
27 May 2024
Team are really nice.
26 May 2024
Hannah Ford was very attentive and informative
25 May 2024
Very good feedback
25 May 2024
I was satisfied with the way how Stephen James dealt with my car they checked if there was any software updates that needed to be done and we're very caring overall very satisfied with the way I was dealt with.
23 May 2024
My car was fixed and returned to me fairly quickly.
22 May 2024
Great service. Friendly.
22 May 2024
Though my booking wasn't time slated, my service was completed under 90 mins
21 May 2024
I was taken care by Oliver, Lindsay & Sandra at bodyshop customer service. All three were extremely patient with me as I'm very meticulous! I was really pleased with the level of customer care, service and satisfaction that all three had undertaken.
20 May 2024
Absolutely amazing people from the receptionist at front desk to whoever I'm dealing with on the day.
20 May 2024
Great help thank you
19 May 2024
Staff very caring and professional
19 May 2024
Lots of people turned up at the same time and I thought I'd be waiting for ages. But the woman on reception dealt with everyone very quickly. I was sat down within a couple of minutes
19 May 2024
Mr Mathew Porter proved to be a professional person who answered to all my queries in relation to my car. Furthermore he tool care of my car until the service was completed.
18 May 2024
The team always accommodate a prompt waiting appointment for me so I can get the works down and get on with my day.
18 May 2024
reception staff gave me a prompt and warm welcome looked out for me. waiting area is so comfortable, nice and warm. The refreshments, an added bonus. I was made to feel special and valued at every step of the way. Clear explanation of what to expect
18 May 2024
Repairs all carried out very satisfactorily. Still a query over part payment of extended warranty claim that shouldn't involve me at all.
15 May 2024
Face to face service is great
14 May 2024
Dean was very helpful and kept me up to date
14 May 2024
From the moment I reached out for assistance, your team demonstrated a level of professionalism, attentiveness, and dedication that truly exceeded my expectations.
13 May 2024
When I asked them on the day whether the car can be serviced as soon as possible as I had change of plans for the afternoon, they made sure that the car is serviced 2 hours earlier than initially agreed.
13 May 2024
The lady who dealt with me was very approachable and very helpful. She made it a great experience.
13 May 2024
Michael was polite, professional and helpful and the car was dealt with quickly and effectively. Thank you.
13 May 2024
No problems and quick service
13 May 2024
The sevice was done quickly and i was comfortable while I waited and was kept updated , the car was cleaned inside and out and there was free hot chocolate :)
12 May 2024
Stephen James are second to none
12 May 2024
10/10 absolutely spot on.
12 May 2024
Once again completely professional
12 May 2024
Efficient, professional and courteous. Gentlemen who dealt with me is a credit to the dealership.
12 May 2024
They only do what is really required. They recommend what may be necessary. Their work is guarentuef. I never had to go back about a similar problem. They give you a video free health check and also a clean and shiny car back
09 May 2024
High standards on display expected of BMW
09 May 2024
Job well done and I am happy.
09 May 2024
Tim came to the garage on his day off (bank holiday mon) to receive the courtesy car back. Unbelievable service.
09 May 2024
Very good service from Tim Kwan.
09 May 2024
Professional service
09 May 2024
I was kept updated as the work was proceeding
09 May 2024
Comminication was very clear
07 May 2024
Matthew Porter is a great professional
07 May 2024
Friendly staff, good service
07 May 2024
Great Staff
06 May 2024
Problem - replacement key - ordered and obtained quickly.
06 May 2024
Danny Mansfield dealed with the service last time. Very pleased with the service.
06 May 2024
Excellent service, on time and very professional
05 May 2024
Addressed recall issues
05 May 2024
Polite, customer focussed at all times
05 May 2024
Very pleasant reception staff and service agent (Danny). Service/MOT completed in time specified, so able to wait for car. Car beautifully washed and valeted, thank you. Cleanest it has been for a year!
04 May 2024
Happy with the service done
04 May 2024
Again was helpful from booking the service in and on the day
02 May 2024
Quick and professional
02 May 2024
Great customer service
01 May 2024
Fast efficient friendly service
01 May 2024
Good customer service
30 April 2024
Service advisor did everything he could. I appreciated it.
30 April 2024
Tim was really helpful, friendly and professional.
30 April 2024
Extremely quick and informative.
30 April 2024
Very efficient
30 April 2024
Did what they needed to on time and kept me informed
29 April 2024
Brilliant service, keep me up to date and even sent me a video
29 April 2024
At the end, all was resolved well and the car was returned to my home. They also came back to ensure the battery was properly connected as the tracker was showing errors.
29 April 2024
Excellent customer care
28 April 2024
S J Enfield is my local BMW centre, I've been attending there for years. The service there has always been good (I had a couple of issues a few years ago but nothing major) Recent visits have been excellent, staff always polite, attentive and helpful
28 April 2024
In and out very quickly
19 July 2024
I was completely satisfied, everything went smoothly with Mr Grimes assistance during the purchase and delivery of the new car